ChuckD Posted April 21, 2018 Report Share Posted April 21, 2018 My Dear Bride and I went for a nice drive thru the Ave of the Giants in the redwood forest in California. As we drive about 30 MPH a redwood tree decided to fall across the highway, the same one we were on. It was close, very close. It hit, bounced and we were ON it. Yep, that's right ON it. I got away from the trunk and drove up the branches onto the top. So here we are sitting on top of a three foot thick tree. Needless to say, the car (happily not the coach) was damaged badly. The coach was 40 miles away in the RV park. The CHP was there real soon, and we tried to contact Coach-nt but no one answered the phone so we had to use the basic AAA we had, It covers 5 miles or something like that. The car had to be removed from the tree then towed to their lot. When I finally got to Coach-Net they told me THEY DID NOT COVER ACCIDENTS. To me that does not make sense. So I have over a thousand dollar tow bill and am looking for another company to be with that has towing even with accidents. I am going to cancel Coach-net. It came with the new motorhome and it is gone. Any other companies you all can recommend? Once again I ask the experts. 2005 Jayco Greyhawk 30 ft2007 Honda CR-V ToadPauline and IBlog: www.RVtravelsofPauline.blogspot.com Link to comment Share on other sites More sharing options...
SWharton Posted April 21, 2018 Report Share Posted April 21, 2018 Won't your auto insurance company cover this? I would have called them first over Coachnet since it was an accident. Regarding the phone call, maybe you didn't have service or were in a poor service area. Can't believe they wouldn't answer. Link to comment Share on other sites More sharing options...
BigTexRex Posted April 21, 2018 Report Share Posted April 21, 2018 If you received a complementary CoachNet membership with the purchase of you RV, it would not cover your TOAD unless it was being towed at the time--you'd have to upgrade. Rex & Karen Libre y pobre en La Casa Rodante Link to comment Share on other sites More sharing options...
ChuckD Posted April 21, 2018 Author Report Share Posted April 21, 2018 No, It was not complementary but the Premium package that I paid for. Thanks 2005 Jayco Greyhawk 30 ft2007 Honda CR-V ToadPauline and IBlog: www.RVtravelsofPauline.blogspot.com Link to comment Share on other sites More sharing options...
bigjim Posted April 22, 2018 Report Share Posted April 22, 2018 Thanks for posting about this. I see an email inquirey to Coachnet in my near future. Keep us up to date on this at your convience please. Link to comment Share on other sites More sharing options...
Barbaraok Posted April 22, 2018 Report Share Posted April 22, 2018 Why didn’t your auto insurance company take over? That would have been my first call. Should all be part of the accident claim. Barb & Dave O'Keeffe 2002 Alpine 36 MDDS (Figment II), 2018 Ford C-Max HYBRID Blog: http://www.barbanddave.net SPK# 90761 FMCA #F337834 Link to comment Share on other sites More sharing options...
Kirk W Posted April 22, 2018 Report Share Posted April 22, 2018 8 hours ago, Barbaraok said: Why didn’t your auto insurance company take over? My thought also, but it does bring a question about Coachnet or any other road-service policy which probably should be asked. Good to hear that you were not hurt! Good travelin !...............KirkFull-time 11+ years...... Now seasonal travelers.Kirk & Pam's Great RV Adventure Link to comment Share on other sites More sharing options...
bigjim Posted April 22, 2018 Report Share Posted April 22, 2018 In being concerned for your situation I completely forgot a key question. Are there pictures and where will they be posted? Again at your convience. Link to comment Share on other sites More sharing options...
LindaH Posted April 22, 2018 Report Share Posted April 22, 2018 Will any of the other ERS's tow in the case of an accident? LindaH 2014 Winnebago Aspect 27K 2011 Kia Soul Link to comment Share on other sites More sharing options...
GlennWest Posted April 22, 2018 Report Share Posted April 22, 2018 I was in an accident with the Smart. Deer challenged it. Both lost. My auto insurance paid tow bill. 2003 Teton Grand Freedom towed with 2006 Freightliner Century 120 across the beautiful USA welding pipe.https://photos.app.goo.gl/O32ZjgzSzgK7LAyt1 Link to comment Share on other sites More sharing options...
Dutch_12078 Posted April 22, 2018 Report Share Posted April 22, 2018 The exact wording from my Coach-Net Membership Guide suggests that they do cover accident towing up to $500, but only if your vehicle insurance company rejects your claim: Accidents/Vandalism/Fire(3) - In case of a mechanical disablement due to an accident, vandalism, or a vehicle specific fire which are normally covered by motor vehicle insurance, you must pay the service provider, submit the bill to your insurance company and then, if the insurance company refuses payment of the charge, upon submission of the service provider invoice and a copy of the insurance letter specifying the reason for rejecting the claim, Coach-Net will reimburse for covered roadside services up to a limit of $500 per incident. All claims are processed in 30 days. (3) Residents of UT are excluded from this provision Dutch 2001 GBM Landau 34' Class A F-53 Chassis, Triton V10, TST TPMS 2011 Toyota RAV4 4WD/Remco pump ReadyBrute Elite tow bar/brake system Link to comment Share on other sites More sharing options...
ChuckD Posted April 22, 2018 Author Report Share Posted April 22, 2018 13 hours ago, Barbaraok said: Why didn’t your auto insurance company take over? Some Insurance does not cover towing. And why have double coverage. As far as I knew I was cover with all my towing with Coach-Net. Dutch, I can't find that statement in my brand new membership papers. And the claims people at Coach-net said "No coverage with accidents". What can I say? 2005 Jayco Greyhawk 30 ft2007 Honda CR-V ToadPauline and IBlog: www.RVtravelsofPauline.blogspot.com Link to comment Share on other sites More sharing options...
noteven Posted April 22, 2018 Report Share Posted April 22, 2018 Very glad the tree missed you guys! Why on earth would your insurance broker even present a policy to you where you are "on the hook" pardon the pun for recovery/towing if you have an accident that damages your auto so it is not roadworthy? If you biffed 'er off Hwy 1 into the Pacific like rental van guy did the other week there that could be a hefty bill what with helicopters, divers, winch trucks and on lookers.... My broker would look at me and say, "Don't be an idiot. I'm not writing that policy for you that way." But then again we've known each other since middling school. "Are we there yet?" asked no motorcycle rider, ever. Link to comment Share on other sites More sharing options...
SWharton Posted April 22, 2018 Report Share Posted April 22, 2018 I would worry more about why insurance didn't cover towing. I would never had thought of Coachnet for towing coverage in an accident. Rather than change Coachnet I would change auto insurance and make sure you have towing coverage. Link to comment Share on other sites More sharing options...
ChuckD Posted April 22, 2018 Author Report Share Posted April 22, 2018 4 hours ago, LindaH said: Will any of the other ERS's tow in the case of an accident? That, Linda, is something I am checking out. Will let you know. Tried to download pictures but they are to big, Got play with them first. 2005 Jayco Greyhawk 30 ft2007 Honda CR-V ToadPauline and IBlog: www.RVtravelsofPauline.blogspot.com Link to comment Share on other sites More sharing options...
Biker56 Posted April 22, 2018 Report Share Posted April 22, 2018 Good SamSubject to the provisions of this brochure, towing services and other roadside services are also provided for membership-owned vehicles which become disabled as a result of a collision. TRIP INTERRUPTION ASSISTANCEYou’re eligible for reimbursement for the cost of meals, lodging and car rental if your vehicle is disabled due to a collision with another vehicle more than 100 miles from your home. You’ll get reimbursement for all your eligible expenses, up to $100 a day for 5 consecutive days. You are eligible to receive reimbursement for two disablement events per membership year – up to $1,000 total ($500 per event)COVERED EXPENSES INCLUDE:• Reasonable Expenses for Meals • Lodging (campground/hotel/motel) • Car RentalTRIP INTERRUPTION ASSISTANCE RESTRICTIONS5You may be eligible for Trip Interruption Assistance benefits if the vehicle you are driving is in a collision with another vehicle.Distance: The collision must have occurred more than 100 miles (based upon actual mileage of the most direct route) from your registered permanent address.Reimbursement limits: Reimbursement for meals, lodging and car rental are subject to a maximum collective daily limit and a single event maximum collective limit.Daily Limit: The maximum reimbursement is $100 per day.Single event maximum benefit limit: The maximum daily limit of $100 may be reimbursed to you until the vehicle is repaired, for up to five (5) consecutive days.This benefit will only be allowed for two qualifying collision events for any one-year term of membership. To receive this benefit, your vehicle must either be disabled and unable to be driven or towed by your tow vehicle for more than 24 hours as a result of a collision with another vehicle. This benefit does not apply if your vehicle is disabled due to a mechanical failure. Benefits begin after the initial 24-hour period (from the time of the collision) has elapsed.There is no benefit if, as a result of the collision, your insurance carrier deems your vehicle a total loss. Full Time since Oct. 199999 Discovery 34Q DP | ISBDatastorm | VMSpc | Co-Pilot Live | Pressure Pro2014 MKS Twin Turbo V6 365 HP Toad Link to comment Share on other sites More sharing options...
Dutch_12078 Posted April 22, 2018 Report Share Posted April 22, 2018 4 hours ago, ChuckD said: Some Insurance does not cover towing. And why have double coverage. As far as I knew I was cover with all my towing with Coach-Net. Dutch, I can't find that statement in my brand new membership papers. And the claims people at Coach-net said "No coverage with accidents". What can I say? I'll have to check with them, Chuck. That's from the benefits booklet that came with my 3 year renewal a couple of years ago. On edit: I just checked the Coach-Net site, and the exact wording I posted is still there, even in the "Basic" plan benefits guide on page 3. https://member.coach-net.com/Members/MemberDocuments.aspx?filename=BASIC.pdf&filetype=1 Dutch 2001 GBM Landau 34' Class A F-53 Chassis, Triton V10, TST TPMS 2011 Toyota RAV4 4WD/Remco pump ReadyBrute Elite tow bar/brake system Link to comment Share on other sites More sharing options...
ChuckD Posted April 22, 2018 Author Report Share Posted April 22, 2018 Thanks Dutch, this is more complete than what I had. Now I just might get some of it back. But I won't hold my breath. I will let you all know how it turns out. Thanks for the replies. 2005 Jayco Greyhawk 30 ft2007 Honda CR-V ToadPauline and IBlog: www.RVtravelsofPauline.blogspot.com Link to comment Share on other sites More sharing options...
Dutch_12078 Posted April 23, 2018 Report Share Posted April 23, 2018 I hope it works out for you, Chuck! Dutch 2001 GBM Landau 34' Class A F-53 Chassis, Triton V10, TST TPMS 2011 Toyota RAV4 4WD/Remco pump ReadyBrute Elite tow bar/brake system Link to comment Share on other sites More sharing options...
LindaH Posted April 23, 2018 Report Share Posted April 23, 2018 18 hours ago, Biker56 said: TRIP INTERRUPTION ASSISTANCEYou’re eligible for reimbursement for the cost of meals, lodging and car rental if your vehicle is disabled due to a collision with another vehicle more than 100 miles from your home. Hmmm...interesting language. I wonder if you'd be eligible for reimbursement if the collision was with a tree, as in Chuck's case, rather than another vehicle? LindaH 2014 Winnebago Aspect 27K 2011 Kia Soul Link to comment Share on other sites More sharing options...
ChuckD Posted April 23, 2018 Author Report Share Posted April 23, 2018 Good question 2005 Jayco Greyhawk 30 ft2007 Honda CR-V ToadPauline and IBlog: www.RVtravelsofPauline.blogspot.com Link to comment Share on other sites More sharing options...
noteven Posted April 23, 2018 Report Share Posted April 23, 2018 Hi ChuckD - here's for posting pictures: Use link here for a picture posting tool "Are we there yet?" asked no motorcycle rider, ever. Link to comment Share on other sites More sharing options...
ChuckD Posted April 23, 2018 Author Report Share Posted April 23, 2018 Thanks for the link Here are some pictures of how lucky we were. Click For Full-Size Image. Click For Full-Size Image. Click For Full-Size Image. 2005 Jayco Greyhawk 30 ft2007 Honda CR-V ToadPauline and IBlog: www.RVtravelsofPauline.blogspot.com Link to comment Share on other sites More sharing options...
noteven Posted April 24, 2018 Report Share Posted April 24, 2018 That was a real "Hold my beer and watch this!" moment I bet .... "Are we there yet?" asked no motorcycle rider, ever. Link to comment Share on other sites More sharing options...
ChuckD Posted April 24, 2018 Author Report Share Posted April 24, 2018 Don't think so, that comes up before you do something really dumb. This happen to fast to even think about a beer, alto a few came to mind later. 2005 Jayco Greyhawk 30 ft2007 Honda CR-V ToadPauline and IBlog: www.RVtravelsofPauline.blogspot.com Link to comment Share on other sites More sharing options...
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