Good Sam Roadside Assistance …might want to take a look at your coverage!

SuiteSuccess · January 24

I have had roadside assistance (towing) with Good Sam since 2008 to cover the 5th wheel and since 2009 the Volvo. I do NOT use the automatic renewal and for the past several years have called a representative to renew. I specifically have questioned them on the Volvo, size needed of tow truck, and tandem vs. singled coverage which has resurfaced on this forum multiple times. Jump to today, made my call to renew my Platinum + and when inquiring again about my tow vehicle (tandem Volvo) was told they don’t cover them (HDTs) and HAVEN’T in 3 years. I asked to speak to a manager (Cory) and asked 1. Why was I not informed they had ceased coverage 3 years ago? 2. Why was the AGENT not aware and inform me before I renewed those three years? 3. I had paid over $600 in three years for supposed coverage that had never been used (and apparently wasn’t even available!) and could I be refunded that money? His answers: 1. They were not REQUIRED to inform me of policy changes…it was my responsibility to keep up with their changes, coverage details and brochures! 2. Human error…it happens (what?) 3. I would NOT receive a refund since I had not made a claim that required reimbursement. Wow!!

I have to decide for myself how far up the chain to take this, which I will. I am not recommending any course of action for anyone else other than maybe confirming with Good Sam your coverage plan. Finally I’m going to call Coachnet and others but any recommendations that unequivocally cover HDTs (tandem) would be appreciated.

OBTW I requested transcript copies of my last three year conversation logs and was told I would have to involve an attorney and subpoena them.

NOTE to self: I will record all future conversations and get follow up written verification of coverage.

Edited January 24 by SuiteSuccess

SuiteSuccess · January 24

Here is a copy of their latest brochure just sent to me by their rep.

https://images.goodsam.com/goodsamroadside.com/mbb/GRA_58263_Rev_5.2020_Platinum_plus.pdf

rickeieio · January 24

Carl,

A quick perusal of that brochure leads me to believe you are indeed covered, both as motorhome and a vehicle specifically modified to "tow a Fifth Wheel".

But this leads to another question: Did you switch to Progressive insurance through Lazy Days RV in Tampa? If so, you likely have tow coverage through them, so why bother with Good Sam?

Recently, Good Sam renewed our coverage and charged my credit card, even though I'd checked the box to NOT renew. A chat is needed.....

Larry Burkett · January 25

After the fiasco we had with Good for nothing Sams roadside assistance this last spring, and having to talk to someone from another country that would not transfer me to a US agent or tell me what country she was in, not allowed to tell me, that was the end of them for me. We switched to Coach net and have had to use them once and was treated like gold.

SuiteSuccess · January 25

13 hours ago, Larry Burkett said:

After the fiasco we had with Good for nothing Sams roadside assistance this last spring, and having to talk to someone from another country that would not transfer me to a US agent or tell me what country she was in, not allowed to tell me, that was the end of them for me. We switched to Coach net and have had to use them once and was treated like gold.

Larry,

Are you singled or tandem? The controversy in the past was whether Coach Net would cover tandem.

SuiteSuccess · January 25

13 hours ago, rickeieio said:

Carl,

A quick perusal of that brochure leads me to believe you are indeed covered, both as motorhome and a vehicle specifically modified to "tow a Fifth Wheel".

But this leads to another question: Did you switch to Progressive insurance through Lazy Days RV in Tampa? If so, you likely have tow coverage through them, so why bother with Good Sam?

Recently, Good Sam renewed our coverage and charged my credit card, even though I'd checked the box to NOT renew. A chat is needed.....

I agree after reading their “new” brochure. I have already responded to them with the facts…registered as a Motorhome, non-commercial, no CDL or DOT required. Clearly states tow vehicles covered. What aggravates me is I’ve asked them about my specific tow vehicle on renewal to be sure it was still covered and was given inaccurate information. Also sent them pics. Let the games begin.

Yes, I did talk to Lazy Days RV as per our previous discussion. Coverage much more expensive. I’m still with American General and Miller.

BTW is a semi tractor “specifically designed to tow a fifth wheel trailer”? Or are semi trailers not considered fifth wheels? Per Wikipedia they are fifth wheels.

Edited January 25 by SuiteSuccess

DJohns · January 25

This is why I don't have tow coverage and warranty coverage. You need a lawyer to read the contract then a lawyer to get money out of the insurance company. Just put some money aside every year for the incase tow bill.

SuiteSuccess · January 25

29 minutes ago, DJohns said:

This is why I don't have tow coverage and warranty coverage. You need a lawyer to read the contract then a lawyer to get money out of the insurance company. Just put some money aside every year for the incase tow bill.

That’s probably what I’m leaning towards. Wonder what owner/operator truckers do?

rickeieio · January 25

7 minutes ago, SuiteSuccess said:

That’s probably what I’m leaning towards. Wonder what owner/operator truckers do?

In 12 years of recreational road tractor ownership, we've been towed once, just a month after we bought the first truck. It was $350. Tow insurance has been a loser for us. But then, we hope ALL insurance is a loser.

justRich · January 25

Side note: For "automatic" renewals I use PayPal for it's unique feature of limiting the "renewal".
And PayPal will use my regular credit card to make the payment - so no additional PayPal card required.
If one choses to set the payment to non-renewal, PayPal will prevent the renewal charge at the end of the period (usually one year).
My banks don't have that feature.

Jaydrvr · January 25

6 hours ago, SuiteSuccess said:

That’s probably what I’m leaning towards. Wonder what owner/operator truckers do?

I've been an owner/operator for thirty years. I don't know of any road service plan for commercial use that is readily available. I just minimize the need for a tow and when it happened - once - I paid out of pocket. Jay

P.S. Actually, I forgot. There was another tow a loooong time ago, I think 1992.

Edited January 25 by Jaydrvr

SuiteSuccess · January 25

1 hour ago, Jaydrvr said:

I've been an owner/operator for thirty years. I don't know of any road service plan for commercial use that is readily available. I just minimize the need for a tow and when it happened - once - I paid out of pocket. Jay

Thanks Jay. I mainly carried the service not just for towing but services like tires, etc. Don’t think it’s worth it.

Jaydrvr · January 25

3 hours ago, SuiteSuccess said:

Thanks Jay. I mainly carried the service not just for towing but services like tires, etc. Don’t think it’s worth it.

I don't have that experience, but I'm guessing it's not that valuable for only 15,000 miles a year. For 150,000 miles a year, sure!! Jay

Larry Burkett · January 26

suite Success

We pull with an F450 and it was a road service call that they never showed up for and the people they dispatched" said they weren't equipped to take care of us.

jenandjon · January 26

On 1/25/2023 at 8:09 AM, SuiteSuccess said:

That’s probably what I’m leaning towards. Wonder what owner/operator truckers do?

As owner operators we take care of ourselves. If I can't fix it on the road with the tools I have I call a mobile mechanic or a hook. I keep a few hundred bucks in my permit book for emergencies such as that.

SuiteSuccess · January 27

8 hours ago, jenandjon said:

As owner operators we take care of ourselves. If I can't fix it on the road with the tools I have I call a mobile mechanic or a hook. I keep a few hundred bucks in my permit book for emergencies such as that.

Thanks.

rickeieio · January 27

8 hours ago, jenandjon said:

I keep a few hundred bucks

Don't leave home without it.🙂

jenandjon · January 27

11 hours ago, rickeieio said:

Don't leave home without it.🙂

It doesn't go as far as it used to, but cash is still king.

SuiteSuccess · January 28

Follow up:

Sent pictures of my truck and trailer and information supporting a modified HDT being “designed “ to pull a 5th wheel. In fact an off the lot semi is designed by definition to pull a fifth wheel. As expected have not received a reply. A few more days then up the chain we go.

Ray,IN · January 28

Go to rv.net and join, there you'll find a link to communicate with the staff of Marcus Lemonis, who owns Affinity Group/ aka Good Sam. Tell him exactly what has transpired. You may not obtain satisfaction, but everyone on that RVing website will read your statements.

Mr. Lemonis is always saying he wants to know how his organization is running; complaints and communications are welcome.

SuiteSuccess · January 28

13 hours ago, Ray,IN said:

Go to rv.net and join, there you'll find a link to communicate with the staff of Marcus Lemonis, who owns Affinity Group/ aka Good Sam. Tell him exactly what has transpired. You may not obtain satisfaction, but everyone on that RVing website will read your statements.

Mr. Lemonis is always saying he wants to know how his organization is running; complaints and communications are welcome.

Have already sent an email.

Larry Burkett · January 28

I emailed him like said he wanted us, Good Sam members, to do and got a lady that did absolutely nothing to help the situation that we went thru, but did get me a check for $75 for my inconvenience. The next day I got my renewal notice from them. That was the last I heard from them. The next day I signed with Coach Net and have been totally happy with the service with them. And you talk to a person from Dallas Tx instead of a person who hardly speaks English from a foreign country.

Edited January 28 by Larry Burkett
fix

Brad & Jacolyn · January 29

Hey Suite,

I have had Coachnet for 14 years and have used it 5 times. Never have seen a bill. We are singled.

SuiteSuccess · February 1

To wrap up the thread, I received a call apparently from the same lady Larry spoke to with Mr. Lemonis’ complaint resolution center. After a spirited conversation concerning my less than satisfactory experiences with their lower and mid level customer service department, I was informed my truck was NOT covered by their service contract based on the fact it was designed to be used as a commercial vehicle DESPITE change of registration to a Motorhome and modifications to pull a fifth wheel travel trailer. I specifically asked about Motorhomes such as Prevost and other frames which were designed as commercial vehicles for transport companies and they are apparently covered. She failed to recognize the conflict in logic. Regardless I admonish anyone with an HDT and paying for a Roadside Assistance Service, you best check with them by phone, read the fine print, most of all have them send you written confirmation of coverage of your vehicle. I plan on talking to CoachNet just out of curiosity.

Av8r3400 · February 2

This past summer I exercised the option to have my truck towed. Since this was part of a major (!) insurance claim, my regular vehicle insurance covered the towing cost. This proved their coverage on my HDT.

Prior to this, at the time of major confusion, I did contact Coach Net to inquire on getting the truck and possibly the trailer towed. They were more than willing to help with the tow situation and were also willing to "stand by" while I negotiated with my regular insurance. The take-away I have is that Coach Net, was willing to provide a tow (undetermined how far or how quickly) at the place and time of my problem. I can not comment on if this service would be available at all points on the map or on the calendar. Never the less, this still sounds better than what Sam's is/was offering.

Edited February 2 by Av8r3400