I emailed him like said he wanted us, Good Sam members, to do and got a lady that did absolutely nothing to help the situation that we went thru, but did get me a check for $75 for my inconvenience. The next day I got my renewal notice from them. That was the last I heard from them. The next day I signed with Coach Net and have been totally happy with the service with them. And you talk to a person from Dallas Tx instead of a person who hardly speaks English from a foreign country.