So, 'THE' story....
Found the truck thru TruckPaper. Caught my eye because it was a 670 with a dinette/workstation. Rare beast. But we were getting kinda serious about 2 other possibilities at the same time.
Contacted the salesman. And this is where the vortex starts. Rush Trucks has a big corporate/regional office here in Salt Lake. They serviced our International 4700. Good vibes all around with these folks. So, dealing with Rush in Idaho seemed like a no brainier. Oh baby, was that off the mark.
Here's the lay-of-the-land... the truck is in Idaho, Falls. The salesman is in Boise, Idaho... 4.5 hrs from the truck, and I'm in Salt Lake... also 4+ hrs drive away. Salesman has never laid eyes on the truck and only has what the Rush trucks information system has listed... and some of that is not right. Some way off.
We start a dialog on the truck... it's at $39k at this point. I start asking for some details.
me: "Does it have a fridge?"
Him: "not sure, let me check."
later that day..."No."
Me: What's the overall length? (I have a length limit where I will park the truck on our properly. 224" wb is about as long as I can go. This truck is listed at 240". But it does not look that long and that seemed to me to be a weird length.)
Him: I'll have someone measure it.
Him: (next day) Right around 25'.
That seems way wrong, even for a short WB truck.
Then he levels with me that he has not seen the truck. It's located hours away and he's not allowed (corporate) to travel there. And they don't have a salesperson on site. Wait, you have a service shop and are selling trucks there without a salesperson? First red flag. We'll, second actually.
Me: What can you tell me about the truck?
Him: Came from a small fleet, SOS Transport. Seems to be well cared for. (remember he has never laid eyes on this truck). "it just had a DOT."
Me: Any service records?
Him: None that we have. (Found out the owner left a 1" thick stack of service records in the truck).
Me: Okay, here's what I need to move this deal along... (I list my needs which included a computer dump of error codes)
Him: Can't do the computer dump... no volvo dealer.
It took me less than 15 seconds to google a Volvo dealership. Mountain West has their corporate office here in Salt Lake and a branch just on the next street from Rush in Idaho, Falls.
Me: There's a dealer on the next street.
Him: nobody to take it over. See, sales isn't getting much support at that store. We have to lean on the parts guy to help out.
Me: Okay.... I want to get an oil sample test.
Him: You'll have to make that happen. We don't have the resources.
So the wife and I decide to drive up and give this truck a look. I'm packing a 7 page checklist, tools, stuff to do a good once-over, and an oil sample kit.
The truck is, at first glance, okay looking. Dirty as hell on the outside. Welcome to the farm belt in Idaho. But you'd think someone would at least hose it off for us. I spend 3+ hrs going over the checklist. The truck was not really detailed. We could see all the potential warts on the engine, drive train, etc. Nothing major. Small oil leak at the valve cover gasket. Some oil on the trans case but that could be coming from the an area around the oil filters. All else looked decent accept for one tire that has been run underinflated and cupped.
That parts guy who helps the sales out, took us for a test drive. He use to long haul. Young kid, relatively. He use to drive Volvo's. His input was helpful on the truck. He felt or found nothing wrong with the driveability. He put it through it's paces. Now we can start real negotiations.
I send my list of wants to the salesman. And it was a longer list than before. Something I kinda felt he would say no too.
Meanwhile I am doing some background on the previous owner. It was not SOS Transport, a one truck operation out of Illinois. It was an 8 truck company just up the road in Rigby, Idaho. I called the owner and he unloaded everything I needed to know about this truck. (I think I outlined this a few posts back).
I measured the truck... 210" WB. Rear end listed as 2.67.... right on the door it says 3.08. Oh, it does have a fridge which they seemingly could not figure out how to turn off. 1 yr old batteries were now toast.
The salesman came back with a super lowball offer..."As is, where is... we will do the oil and filter change, pull the hitch, and air lines."
That's when I went to Rush Corporate. On their website was a 'Contact Us' form. So I did, fully expecting not to hear from them for a while. That while.... roughly 60 min. I about fell out of my chair. Big corporate responding?
The regional manager (located in the Salt Lake Office) called. Apologized and said that several others will be contacting me to help me.
10 min. later, the Idaho Operations Manager calls. "We want to get this fixed for you." He explained what they were doing with the Idaho stores... reorganization, fixing problems, etc. I'm just in the middle of this revamp.
The tone of the salesman changes. And now there's magically a salesman at the Idaho, Falls store. Wait, there had been one there all along. WTF.
So, within hours of the phone calls, the store manager personally drives the truck to the Volvo dealer for a code pull. That report turned out to be very helpful when talking to the last owner.
I drop the oil sample off back in Salt Lake. They're backlogged so it takes a few extra days. Talking with the lab tech, the oil is spot on for this truck, with no red-flags.
Ran a RigDigs report. Really clean. 2 owner truck.
Now we're in the saddle to buy this thing. I do some research on what it will cost for me to do some of the things I want done, and carve my wish list to him down to the essentials. Hitch, airlines, Oil & Filters, wash the damn truck, give it a once over. I wanted a DOT inspection, because it sure was not done before. It has exterior running lights out, no emergency triangles, fire extinguisher, and a few other minor things. I know, from talking with the previous owner, what Rush paid for the truck.
In my last offer and services ask, I listed a bunch of things that I wanted them to buy and throw in the cab...I would install them. That's when I got the low-ball price.
We drove up a second time, check in hand, took another test drive and signed on the line. Rented a room while they put it in the shop.
So we started at high $30's and got it for under $24k. They did what I asked accept for the wash and DOT inspection. The store manager leaned on the service guys. They did an oil change and full chassis lube. I bought the air filter and they installed it. The replaced some of the missing lug nut covers, installed a new fire extinguisher, and triangles. No final delivery to customer wash or full DOT inspection.
Am I going to follow up with corporate if they don't with me? Yup. They still fell short. Here's the interesting, and troubling used truck culture there I think. The owner left the service paperwork, the CB radio, fire extinguisher, triangles, in the truck. They were all missing. Hmmmm.
So, we're now waiting for the new title from Idaho. I'm digging into cleaning the truck up. First power wash of the frame... must have been 20lbs of dirt raining out. Deep cleaning the interior, which is in pretty good shape as is. And of course adding stuff.
Hopefully it will go into the frame shop to have it extended 10-12" for the hitch. Then I can start building the bed.
And that's the rest of the story.