SWharton Posted August 10, 2018 Report Share Posted August 10, 2018 We felt our ride in our MH was a bit smushy and had Henderson come and evaluate when at Escapade in May. At that time he said he would get an estimate back to us. I have called several times, been assured they will get back to me and nothing happens. We are just looking for a number to put in the budget and had planned to go to them in the spring. We are now having second thoughts about going to them. I know Henderson has a good reputation but I was wondering if the business was sold or if there are other problems. This is no way to treat a potential customer. Link to comment Share on other sites More sharing options...
Kirk W Posted August 10, 2018 Report Share Posted August 10, 2018 4 hours ago, SWharton said: I was wondering if the business was sold or if there are other problems. This is no way to treat a potential customer. They participate in Escapade nearly every year and have long been well thought of. It would be great of anyone who has had recent contact with them would respond. Have you tried using their contact us link? Good travelin !...............KirkFull-time 11+ years...... Now seasonal travelers.Kirk & Pam's Great RV Adventure Link to comment Share on other sites More sharing options...
docj Posted August 10, 2018 Report Share Posted August 10, 2018 I haven't had recent contact with them, but the couple of times they did work for me I was totally satisfied. I suspect they're just very busy. Sandie & Joel 2000 40' Beaver Patriot Thunder Princeton--425 HP/1550 ft-lbs CAT C-12 2014 Honda CR-V AWD EX-L with ReadyBrute tow bar/brake systemWiFiRanger Ambassador Follow our adventures on Facebook at Weiss Travels Link to comment Share on other sites More sharing options...
SWharton Posted August 10, 2018 Author Report Share Posted August 10, 2018 3 months since they looked at the rig!!!! Link to comment Share on other sites More sharing options...
jc2 Posted August 10, 2018 Report Share Posted August 10, 2018 58 minutes ago, SWharton said: 3 months since they looked at the rig!!!! I believe that is an unacceptable amount of time for not contacting a potential customer. Business must be good. I would look elsware for some other company to do the work. 2010 Newmar Dutch Aire 4304-Spartan Chassis-Cummins ISL 425hp-2013 Chevrolet Equinox AWD Towed-SKP# 120487-FMCA #402879- Link to comment Share on other sites More sharing options...
griffy Posted August 10, 2018 Report Share Posted August 10, 2018 I would go some place else. I've dealt with them twice in the past: Once with my motorhome and once with my 5th wheel. They did a great job on my motorhome. However, they tried to charge me 400% over cost for parts that were covered by warranty. Not a happy camper! Link to comment Share on other sites More sharing options...
SWharton Posted August 11, 2018 Author Report Share Posted August 11, 2018 Anyone have another place to recommend??? Link to comment Share on other sites More sharing options...
Kirk W Posted August 11, 2018 Report Share Posted August 11, 2018 Eric's RV Performance Center, Sequim, WA Good travelin !...............KirkFull-time 11+ years...... Now seasonal travelers.Kirk & Pam's Great RV Adventure Link to comment Share on other sites More sharing options...
SWharton Posted August 11, 2018 Author Report Share Posted August 11, 2018 Thanks, and they are in the right direction................. Link to comment Share on other sites More sharing options...
Kirk W Posted August 11, 2018 Report Share Posted August 11, 2018 19 minutes ago, SWharton said: Thanks, and they are in the right direction................. They have a great reputation and I have used them several times. I once had a chassis problem that the Ford people missed and they found it almost immediately and it never happened again. Good travelin !...............KirkFull-time 11+ years...... Now seasonal travelers.Kirk & Pam's Great RV Adventure Link to comment Share on other sites More sharing options...
jc2 Posted August 11, 2018 Report Share Posted August 11, 2018 These people are in Washington state. https://www.brazelsrv.com/ 2010 Newmar Dutch Aire 4304-Spartan Chassis-Cummins ISL 425hp-2013 Chevrolet Equinox AWD Towed-SKP# 120487-FMCA #402879- Link to comment Share on other sites More sharing options...
Jim Corey Posted August 11, 2018 Report Share Posted August 11, 2018 I too, recommend Eric’s. Not the cheapest, but excellent work. We had upgrade anti-sway bar installed, along with some smaller things. Jim Corey 2006 Monaco Monarch 30 pdd '12 Honda CRV toad Link to comment Share on other sites More sharing options...
Al F Posted August 12, 2018 Report Share Posted August 12, 2018 On 8/11/2018 at 8:55 AM, Jim Corey said: I too, recommend Eric’s. Not the cheapest, but excellent work. We had upgrade anti-sway bar installed, along with some smaller things. Henderson's is anything but cheap. There was no pressure to buy all the add on's they offered, but there was no doubt they would like to sell you everything they had that could improve your RV. It is easy to spend $4000-$5000 on improvements. Al & Sharon 2006 Winnebago Journey 36G 2020 Chevy Colorado Toad San Antonio, TX http://downtheroadaroundthebend.blogspot.com/ Link to comment Share on other sites More sharing options...
docj Posted August 12, 2018 Report Share Posted August 12, 2018 5 hours ago, Al F said: Henderson's is anything but cheap. Our experience over the past ~8 years is that good shops are rarely inexpensive. Good mechanics and technicians can find employment at lots of places; they don't have to work on RVs if they can get better wages elsewhere. Sandie & Joel 2000 40' Beaver Patriot Thunder Princeton--425 HP/1550 ft-lbs CAT C-12 2014 Honda CR-V AWD EX-L with ReadyBrute tow bar/brake systemWiFiRanger Ambassador Follow our adventures on Facebook at Weiss Travels Link to comment Share on other sites More sharing options...
Kirk W Posted August 13, 2018 Report Share Posted August 13, 2018 3 hours ago, docj said: Our experience over the past ~8 years is that good shops are rarely inexpensive. Quality workmanship rarely is low in price. When I was in field service work for 3M Company, we used to tell customers that we did not claim to be cheap, only that we gave the most for their money. Good travelin !...............KirkFull-time 11+ years...... Now seasonal travelers.Kirk & Pam's Great RV Adventure Link to comment Share on other sites More sharing options...
SWharton Posted August 13, 2018 Author Report Share Posted August 13, 2018 I sent an email to Eric's. Hope I get a response...................... Link to comment Share on other sites More sharing options...
Chris-n-Dennis Posted August 15, 2018 Report Share Posted August 15, 2018 Have to agree, Henderson's has not been as reliable as they have in the past. We're on month 2 waiting for a date and have been left in limbo as well. Not that it matters, when I didn't receive a call as promised, I took my business elsewhere. It is such a shame to see a 5 star business fail so utterly recently but regardless of their quality of work, if they don't/can't or don't want the work anymore, their rating plummets to one star in my book. Berkshire XL 40QL Camphosting and touring Our blog: cndtravels.blogspot.com Link to comment Share on other sites More sharing options...
SWharton Posted August 16, 2018 Author Report Share Posted August 16, 2018 OK. It has now been 3 days and no response from Eric's. I sent an email rather than interrupt there day with a call since I am in no rush. A response of some sort would be appropriate. I am giving up on trying to get this done while traveling in WA. Does anyone know a good spring/shock person who could evaluate what we need and install in the Phoenix area? Link to comment Share on other sites More sharing options...
Kirk W Posted August 16, 2018 Report Share Posted August 16, 2018 Has it occurred to you that some of them just don't do email? Perhaps you should try calling? Eric′s RV Performance Center 275 S. 7th Ave. Sequim, Washington 98382 (360) 683-1181 Good travelin !...............KirkFull-time 11+ years...... Now seasonal travelers.Kirk & Pam's Great RV Adventure Link to comment Share on other sites More sharing options...
SWharton Posted August 16, 2018 Author Report Share Posted August 16, 2018 If they don't want email why do they supply an email address????? and I have called Hendeson, makes no difference. Link to comment Share on other sites More sharing options...
Kirk W Posted August 16, 2018 Report Share Posted August 16, 2018 6 minutes ago, SWharton said: I have called Hendeson, makes no difference. All that I can tell you is that Erik's RV does great work and I have used them several times over a long period as our son used to live in Sequim. They also operate a shop in Quartzsite each season that has an equally good reputation. I have spoken with Henderson's at Escapades and observed how much work they do there but have no experience with them as a customer. It does seem funny that you have the exact same problem with both companies. Might your email have some problem in getting through? Good travelin !...............KirkFull-time 11+ years...... Now seasonal travelers.Kirk & Pam's Great RV Adventure Link to comment Share on other sites More sharing options...
SWharton Posted August 16, 2018 Author Report Share Posted August 16, 2018 No, the gal at Henderson said she had my email and I doubt any email problem would be specific to these two and it would be on their end, my carrier says it was sent. Link to comment Share on other sites More sharing options...
SWharton Posted August 16, 2018 Author Report Share Posted August 16, 2018 OK. I just did a search for the Phoenix area and found good reviews for Straight LIne Suspension, has anyone used them? They are in Mesa and at least we can physically visit them when we are in Phoenix for the winter. Link to comment Share on other sites More sharing options...
Chris-n-Dennis Posted August 16, 2018 Report Share Posted August 16, 2018 A followup on my post from yesterday. I paid a visit to Henderson's Facebook page and basically wrote the same review as here. Within 2 hours I received a call from "Cody" who apologized profusely for the miscommunication and dropping the ball. They still missed out on my business and frankly I'll probably not be as patient as I was but yes, I probably will be returning to them at one point or another because their work is exemplary. Berkshire XL 40QL Camphosting and touring Our blog: cndtravels.blogspot.com Link to comment Share on other sites More sharing options...
SWharton Posted August 16, 2018 Author Report Share Posted August 16, 2018 I don't understand businesses(not just these) who spend time with you, promise to send you an estimate and that is the last you hear from them. If they don't want the business or are too busy just say so. Link to comment Share on other sites More sharing options...
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