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La Mesa RV?


JoeTrekker

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Hey, Y'All -

 

I hope this is the correct forum to ask my question? I see that LaMesa RV has advertised an RV in which I'm really interested. But before I head over to inspect and possibly buy the RV, I wanted to poll the group on your experiences with LaMesa. Good, honest dealership? Or should I avoid them?

 

I'm pretty sure we've discussed LaMesa RV before on one of the Escapees forums, so I tried to use the search function to locate prior posts that include comments about LaMesa RV. I hoped to avoid posting my question because I fear it's repetitive. Unfortunately, I didn't get any hits when I used the search engine. I'll bet I'm using the search engine wrong though, so if anyone has any suggestions on how to better use this site's search engine to locate posts with comments about LaMesa RV, I'd appreciate the guidance. I don't like to bother you all with repetitive questions if I can avoid it.

 

Thanks much, and Happy Holidays!

 

Joe

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A major part of any buying experience is the sales person that you deal with. I have learned to let management know if I get a sales person who I just don't click with. Sometimes it is just a matter of the right personalities working. Most dealerships are not inherently bad or good, but have both satisfied and dissatisfied customers. I always advice caution in dealing with any dealership and with the sales people as well, but don't be fearful as they are businessmen much the same as automobile sales or most any other commission sales operation.

 

We have a friend who has worked for La Mesa RV and she simply says that they are a typical dealer in most respects.

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We bought our Class C there in Tucson 4 years ago.They took 2 days to prep the 9 year old C. We stayed on the grounds overnight while they preped. What as kind of amazing to us was the number of people that needed some work done and how they came back to get it done instead of going elsewhere. Sure times change, but all we can do is add our comments with our one experience.

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We bought our motorhome from the Tucson location last February. Be very careful when closing the deal. They are very good at talking people in to extras. My husband was ready to buy everything they offered, and I stopped him. They weren't very happy with me. I think they are better than some. They were excellent with service after the fact. Just remember, their job is to pocket as much of your money as possible. Your job is to see that they don't. I don't believe anyone working on commission is your friend, they may be nice, but they aren't your friend.

 

Karen

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Sounds like peoples' experiences at LaMesa have been a mixed bag: both good and bad. I agree that sales people are not my close buddies and that I need to proceed with caution. Next step is to find out which location the 2 units in which I'm interested are located and then find a qualified RV inspector to meet me when I go visit. I'm eager to be on the road again!! Thank you everyone who posted; your sharing has been a big help. Joe

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Thanks, Kirk. I will be happy to share my RV buying experience. And since there's a "mixed bag" of responses relative to LaMesa RV, I'll be sure to get out there within the next 2 weeks to inspect the two rigs in which I have interest, then share my experiences with the group. Knowledge is power, eh?

 

Merry Christmas to all!

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La Mesa in Sanford Fl had the best price on the RV we wanted...after that, everything went downhill.

 

Struck a deal with them in the morning,,,said wife & I will come in at 1:00 to sign papers...that'll be fine they said.

 

Show up @ 1 somebody's in the sales office..it'll be just a few minutes...

 

45 minutes later I look in...now a different couple is in there...I ask whats going on...oh they're traveling a we got the rig repaired earlier than we planned and they're anxious to get back on the road.....

 

Another hour or so passes and I notice a couple drive up and disappear into the backroom...sure enough they're now in the sales office doing paperwork..wife & I are now ready to head for the door

 

We finally get in, execute the papers..walk outside to hook up and leave and there's not a soul around to help with the hook up, make sure everything is ok...help guide me out of the lot since its cramped...not a major deal but to spend that kind of money you'd think they would have least seen me to the gate...the little finance girl did come out after a while and make sure we were happy.... (not her job)

 

Went camping that weekend...discovered a small leak in the air mattress...took it back...thats not a warranty issue...I don't care about a warranty issue...brand new should not have to worry with something like that...they said they would look into it...repeated calls & visits produced nothing...

 

Even though they are located within a couple of miles of our house...I'll never buy or have them service my rig

 

GL on your purchase

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I don't know about buying an RV from them, but I recently went to them for service because they were a Fleetwood dealer and will not go back. I was replacing a water pump that was less than a year old. They charged me about 25% more than the other dealer had for the same work a year before. Also, they did not know anything about warranty for the water pump they were putting in and said I had to call the pump factory to find that out. And they also charged me $65 in labor to replace two tail lights (plus parts) and $65 to check the air in my tires.

 

I have been to a lot of dealers and have only once before been charged to check air in the tires when I was having a lot of other work done. No estimate on the tail lights or air in my tires at all--just a final bill.

 

I had better service from La Mesa in Davis, CA, at least.

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I wonder if the maint. aspect varies by location? I wonder about maint. at Camping World at different locations or any other chain? I have had some good reports from a few people about the service and maint. at the CW Albquerque location and found that a number of the tech's and service manager had migrated from another large dealer in the area that had a decent reputation in the past. I would have recommended them in the past but don't know. I have to say looked to possibly buy a couple of times in the past and don't think I would give them a high recommendation in sales but obviously that is just based on my experience. In Albq. the CW and La Mesa are nearly in sight of each other.

When shopping I almost always get that feeling of I want to sell you something vs I want to let you buy something that you want. That certainly does not generate that happy word of mouth recommendation in me. I guess that sales technique must work more than not or they would do something else.

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We bought our rig from LA Mesa in Tampa and were very pleased. They were very thorough and prompt. Everyone was helpful. They went above and beyond to help us transfer our stuff over to the new rig. Can't say enough about how good they were.

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I think that one of the most valuable bits of information that is in this thread is that it demonstrates the fact that any dealer will have both satisfied and unsatisfied customers if you look far enough. The circumstances in an RV experience will bring very different reactions from different observers, even if they happen to be exactly the same, which they never are.

 

To me the most important conclusion that can be drawn from the differing comments are that in every situation you need to be the key person in making sure that you get what you need and expect from the dealer or RV shop. Attitudes and involvement of the customer are critical to any customer experience. We each have a different standard and different levels of expectation and it is up to us as the people who hold the cash to make sure that we receive what we expect in return for that cash. Nobody can or will do this for us, nor is it their responsibility to do so. Sales people are paid by the dealer and so the dealer is their first loyalty, as it should be.

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Indeed, Kirk, I came to the same conclusion, but you expressed it better than I.

 

I really appreciate the feedback from the everyone who shared their experience. This weekend I thought that the feedback simply shows that if LaMesa RV - or any dealer - has a product that I want, then it's my responsibility to state the value I'm willing to pay, assure that I get the treatment I deserve ... or go elsewhere. No matter what RV product it is that I'm looking for, there are NUMEROUS sources out there, and unsatisfactory behavior should never be tolerated. And if I receive less than quality service, it's my responsibility to let the top guy or gal in management know about it. As well as sharing with my friends so that they aren't caught unaware.

 

The information shared by all has been terrific. Thank you all!

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