Road side Assistance

GlennWest · February 26, 2019

We have our hdt, Smartcar, DW has her Durango. All is covered for 179.00

adept99 · February 26, 2019

We have Coachnet. Used it 4-5 times in about 5 years. Twice for battery no-starts, twice for tows, and once for a flat. We're singled mid. Never had any issue other than long waits for the assist. I have been asked about singled or tandem axles. Triple A (AAA) is near useless to us. Keep in mind that there is nothing in the rules that says you can't call someone else entirely (locally) and get a price as good or better than what the roadside contractor is offering. Done that several times as well, just depends on how much time you have and who you believe.

Go Coach-Net!!!

house · February 26, 2019

I find USRider to be totally useless their call center was clueless. I needed a jump because someone left the fridge in the truck on while we were showing for a week. I called and told them I was in Freightliner motorhome(c112) at the fairgrounds, they could not find that in their computer so the ended up putting it in as a ford dually. The tow company showed up and, said that is not a ford f350, so they called the call center who then told them not to jump me for whatever reason. Then called AAA who sent out the exact same truck to jump me.

I guess i figured i would keep usRider because they are handy for horse emergencies. 3 years ago I got stuck in a snowstorm, in Wyoming coming home from the stock show. Made it through the weather but it was very slow going 16 hours on the road I called US Rider around noon and said" I need to find a place to layover I am tired and I need to put up 8 horses inside". first they said they cant help me because I must be a commercial hauler, i said I was not, These are my 8 horses and I am out showing. They said ok we will call you back, 3 hours later they called me back and gave me the number of several places that were 3-5 hours away from Salt Lake(where i was), that i had also found by just googling them, I told them those places would not work because I had called them, and they were outdoor only facilities and my horses were body clipped and it was below freezing, so they said, ok we will call you back. The next day they called me again hey we have a list of places to overnight, the same places from the day previous but i was already 3 hours from home.

Needless to say us Rider is no better than AAA in my opinion, and their professional horse services people basically just use google to find you services, maybe in different regions it might be better but where I have been it is totally useless.

noteven · February 26, 2019

Coachnet.

KW, 5th wheel semi toyhauler, motorsickles all covered.

Except for winch recovery off road down a desert track somewheres...

farflung · February 28, 2019

I’m in the unlucky position of having used coverage with 3 different RV roadside services, so I can compare them.

1) AAA RV. I used this membership twice. In both situation they were fairly fast and responsive but had no idea where to send me. The first time, I was on my own to find a diesel shop to tow to in the middle of the night in a state I’d never been in, and the second time, they sent me to a foreign car specialist for a diesel truck transmission issue. Now I’m in a state where AAA doesn’t offer RV coverage; I can twist their arms to honor my coverage if I get just the right person at the main dispatch center.

2) Good Sam. I’ve had four calls with them. They sent the wrong tow truck on 2, and I had to spend double the time waiting. The third went fine. On the fourth, the service provider (mechanic) cancelled 50 minutes into a one hour wait. The replacement provider said he’d be there in 30 minutes then shut off his phone and never showed. Finally after 5 hours in 3 degree weather (had not installed my heater yet) the police came along and insisted on towing me home. Good Sam initially refused to pay because they were only authorized for a mechanic, not a tow truck, but did finally reimburse me for that tow. Despite all these screw ups the worst part about them is their attitude-filled customer service, who don’t seem to understand that the person waiting 5 hours on the side of the road might be a little upset.

3) Allstate. They were happy to take my money, knowing exactly what vehicle I had, until I actually had a roadside call. Then they informed me (after I’d been paying for over a year) that my vehicle was not covered because it was too big.

I just signed up for the Escapees plan. They say they vet their providers thoroughly. I’m hoping that’s true, or better yet, I’m hoping I never have to find out!