MoSKP9 Posted August 8, 2018 Report Share Posted August 8, 2018 ]We have a 2017 New Horizons 33 TT that has 2 Carefree of Colorado Latitude model awnings. Both have failed at the seam where the protective cover material joins the fabric. They are only joined with a small width of tape. While in Arizona in June it was hot with zero wind. I looked at the awning prior to closing it as I always do and noticed that the tape was only stuck to one side and there was about a 3 foot long open gap at one end. Apparently, Carefree puts one stitch of thread on each end and then puts the tape in the middle. I then opened up the other awning and checked it. It had the same problem, however, it was only a few inches long. My 1 year warranty was expired by a few months, but I thought that I would call a dealer and ask if defective material/workmanship would be covered. The answer was no and furthermore, this is an ongoing problem that Carefree is having with this Latitude model. I then decided to contact New Horizons and see if they could get anywhere with Carefree since they(NH) are installing them on their trailers. Again the answer was no, and it will cost me $800 per awning to have the fabric replaced. Now. I had to ask myself "Why would I pay $1,600 every year or so to relace my awning fabric with a known seam failure design"? I think that is the definition of Insanity. I guess that I'm going to have to fix it myself if I want it fixed for my long term FT use. My solution is going to be to remove the awning fabric and take it to a good canvas shop and have them sew the entire length of the seam using Gortex thread and then seal the seam. Then at least the seam will last as long as the fabric does. I just read on Facebook about another NH owner that had the same problem 2 weeks prior to his warranty expiring and Carefree replaced his under the warranty, so they are just replacing them if you get in inder the wire, however, the next one is going to be your expense. One more design flaw with this model is that the plastic awning end caps fall off during travel. Three of mine were replaced by NH so now I have them secured with black zip ties. It doesn't look great but it solves the problem of them falling off while you are driving. I wanted to pass on my experience with Carefree so that others can check their awnings for these factory defects prior to their warranties expiration date or if it is past the date it will be easier to correct the problem before the seam fails completely. And if you are planning on buying a new one you will know what you are getting yourself into. I only wish that someone would have posted about this problem with Carefree before I purchased my 2 awnings. Obviously, my next new awning purchase will not be one made by Carefree of Colorado! Quote Link to comment Share on other sites More sharing options...
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