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PayPal walks back its controversial robocalling policy


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We all raised cane when this originally came out. Many of us were ready to walk if we were going to start getting robocalls for advertising. Well, guess they listened.




"PayPal is changing its tune on sending you automated phone calls and text messages in the face of pushback from regulators and consumers. The company is again amending its user agreement just two days before its updated policies were to take effect.


Under the changes, PayPal promises not to robocall you unless you've previously given the company your prior, express written consent. That means it also won't require users to opt-in to receiving robocalls as a condition of continuing to use the mobile payments service. And the company is also clarifying its user agreement to state that PayPal will primarily use robocalling to "detect, investigate and protect our customers from fraud" or to notify users about account activity.


That's a significant turnaround from its previous proposed revisions, which required that all customers agree to accept robocalls if they wanted to keep using PayPal. The proposal sparked letters from concerned lawmakers and even the Federal Communications Commission, which has strict rules about robocalling and telemarketing."


The full article is here: http://www.washingtonpost.com/blogs/the-switch/wp/2015/06/29/paypal-walks-back-its-controversial-robocalling-policy/?wpisrc=nl_tech&wpmm=1

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Consider alternatives like:





The problem with alternate sites is that most places (that I buy from) don't offer anything other than PayPal as an alternative to paying with a credit card. There is one site I purchase from where that is the ONLY choice for payment.


I've already changed my phone number on my PayPal account to that of my tablet, so even if they tried to robocall me, they wouldn't get anyplace. I don't listen to robocalls anyway...as soon as I realize that it's a robocall, I hang up. I figure if something is important enough, they'll have a real live person call me.

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I like PayPal because it is ubiquitous on eBay. I rarely use it outside of eBay. For Amazon I buy using my CC. As I do for most other purchases.


However thank you for the two alternatives! I like Square Cash but use Windows Phone. I did email them and told them I'd sign up as soon as they have a Windows Phone 10 app, as it will be out before they likely get around to it, if at all.


Funny but the WP8.1 and soon to be WP10 crowd willing to step away from the crowd, and try something new, are likely the exact folks that would be more likely to switch their online transactions to a better system, just like we did with our phones.


The second fee based one would be great if I were doing e-Commerce as a seller.


Great info though, thanks again.

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Thanks, Derek. I have not much need for commercial transactions, but I do purchase a fair amount online... and PayPal is in 'my system' of doing things. Good to know that I will be able to keep it... I have a !#&!!! of a problem with spam phone calls.


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  • 2 weeks later...

Today I went to change the fake phone number I put on their web site after the announcement to my real one.


The phone edit still says:

Adding my number confirms that I'm authorized to add this number and consent to receiving autodialed and prerecorded calls and texts for the reasons described in our Privacy Policy. Standard rates may apply.


Web site use of personal Info statement


Says they need your consent to do the above.

So it looks like if you ever change your phone number or any other personal changes.

Like address, etc you will have to give them consent for the junk calls.

So they still have my fake number. :rolleyes:

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