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Over the Top Customer Service


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I bought a motorcycle cover from Dowco Powersports about 4 years ago to cover my bicycles. It has a lifetime warranty. Now, 4+ years later, the UV has eaten it up. I contacted Dowco and processed a warranty return. All went well.

 

Today I got two big boxes with a total of 14 covers! Yay! They also sent an email that there is another one on its way. Wow! 15 replacement covers. Customer service does not get any better than that!

 

Anyway, we'll see what they say on Monday.

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Good luck getting that straightened out! Either way though you will most likely come out ahead.

 

A few years ago we bought a collapsible ladder on line. Received a large box with two ladders. Contacted them, explained, they sent return paperwork; I sent extra ladder back with a big note "Duplicate shipment - DO NOT CREDIT"

 

Sure enough, I got a credit for the returned ladder, never was able to pay for the one I kept.

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I bought a motorcycle cover from Dowco Powersports about 4 years ago to cover my bicycles. It has a lifetime warranty. Now, 4+ years later, the UV has eaten it up. I contacted Dowco and processed a warranty return. All went well.

 

Today I got two big boxes with a total of 14 covers! Yay! They also sent an email that there is another one on its way. Wow! 15 replacement covers. Customer service does not get any better than that!

 

Anyway, we'll see what they say on Monday.

 

Be interesting to see what they say on Monday . ;)

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4 years per cover, 15 covers = 60 years, that should cover your lifetime....

I ordered a replacement battery from Amazon for a laptop several years ago. I received an unopened case of 12. I guess the way they box was scanned into inventory classified the case as 1, instead of 12 per case. I argued with them for awhile until I reached a supervisor and told him I'd sell the batteries back to them as needed... UPS label was sent that day....

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It amazes me how businesses do this and can't seem to figure out how to fix it. A couple of years ago I bought a Milwaukee Porta-Band saw online from Home Depot for my son for Christmas. Got one box with two saws. I tried to return the extra, although I was not willing to pay for shipping, and when I called Home Depot they did not want to cover shipping. So I tried taking it to a local store, but they did not want it because it would "mess up their inventory". I got frustrated, figured I had tried to be honest, but I now have one of those for myself.

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Well, here's the best customer service ever: a few years ago the IRS sent me TWO refund checks. I called to see where to send the duplicate check back. They said to wait until I was contacted. Three months pass. I call again. "Wait until you are contacted". Six months pass. I call again. "Wait until you are contacted.". One year....yep... "wait until you are contacted". Never contacted. Finally, I just sent the check back anyway (I hadn't cashed it because I was sure that if I did, they'd want to charge me interest or something).

 

I sometimes wonder if I would have ever been "contacted" if I had cashed the check and kept the money.

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I received a check for a reenlisment bonus. A month later I received it again on my paycheck. I called. They said they would look into it. 6 Mos later they started taking out $50 per paycheck. 6 Mos after that we had a meeting. They wanted to know who had aproved the payback. They finally decided to let it remain as they were doing.

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