SWharton Posted August 19, 2018 Report Share Posted August 19, 2018 (edited) We went to take down our satellite this morning and the monitor says "AZ Motor Stalled". We have had all summer very bad thunder and lightning storms. We took it down manually as far as we could, we couldn't adjust the skew so the sat is about 6" higher than normal, we are only traveling on interstates today so that is OK. I have unplugged the monitor to reboot it but that hasn't helped. Any ideas on how we can resolve this once in camp tonight? We have a Winegard Traveler................ Thanks. Edited August 19, 2018 by SWharton Quote Link to comment Share on other sites More sharing options...
Mark and Dale Bruss Posted August 19, 2018 Report Share Posted August 19, 2018 (edited) You might luck out and and with a power reset, the mechanism will come back. Worked once for us. The probability is that the turret needs to be sent to Winegard for a rebuild. That is what we did. Edited August 19, 2018 by Mark and Dale Bruss Quote Link to comment Share on other sites More sharing options...
SWharton Posted August 19, 2018 Author Report Share Posted August 19, 2018 Thanks, I will try that but am now fighting setting up the tripod sat. Haven't done it in 3 years, a bit rusty. Quote Link to comment Share on other sites More sharing options...
Pat & Pete Posted August 19, 2018 Report Share Posted August 19, 2018 3 hours ago, SWharton said: Thanks, I will try that but am now fighting setting up the tripod sat. Haven't done it in 3 years, a bit rusty. You or the tripod ? LOL Quote Link to comment Share on other sites More sharing options...
Mark and Dale Bruss Posted August 20, 2018 Report Share Posted August 20, 2018 Between the turret being at Winegard, and being in the east and wanting EA satellite, hod to put the tripod up 22 times so far. Quote Link to comment Share on other sites More sharing options...
SWharton Posted August 20, 2018 Author Report Share Posted August 20, 2018 Haven't had to set up the tripod in 3 years, the bolt holding it to the ladder was rusted, my brain was a bit rusty also. Finally gave up on the tripod, very buggy outside, no joy. Tomorrow is another day. Quote Link to comment Share on other sites More sharing options...
SWharton Posted August 20, 2018 Author Report Share Posted August 20, 2018 What is the turnaround time on the turret? Quote Link to comment Share on other sites More sharing options...
Mark and Dale Bruss Posted August 20, 2018 Report Share Posted August 20, 2018 Not sure. We had it sent ahead to a place we were going to. I am guessing it was about a week. Quote Link to comment Share on other sites More sharing options...
SWharton Posted August 21, 2018 Author Report Share Posted August 21, 2018 Good news!!! I called Winegard yesterday and they asked to be sent proof of purchase. I emailed our receipt to them. Today Winegard called and will replace the turret free, I just need to pay shipping one way. I believe we were out of warranty, not sure what the warranty is but we were at 25 months. I had heard many negatives about Winegard but I am very happy with them right now. Good customer service....................... Quote Link to comment Share on other sites More sharing options...
Dapperdan Posted August 22, 2018 Report Share Posted August 22, 2018 ^^^^^^^^^^^^^^^^^^^ I can't agree more, we just had the dreaded "no voltage at LNB" message. I called Winegard shortly after, they gave me suggestions for trouble shooting and started a case number for me. I tried their suggestions and we were up and running in no time! GREAT customer service IMHO. Dan Quote Link to comment Share on other sites More sharing options...
Mark and Dale Bruss Posted August 22, 2018 Report Share Posted August 22, 2018 7 hours ago, SWharton said: Good news!!! I called Winegard yesterday and they asked to be sent proof of purchase. I emailed our receipt to them. Today Winegard called and will replace the turret free, I just need to pay shipping one way. I believe we were out of warranty, not sure what the warranty is but we were at 25 months. I had heard many negatives about Winegard but I am very happy with them right now. Good customer service....................... We had the same experience, about 26 months, out of warranty. We agreed to the rebuild fee and then received a phone call that the rebuild was being handled as a warranty repair. I wonder, maybe there was a bad batch of Trav'lers? The one on the trailer is 8 years old and no problems. Quote Link to comment Share on other sites More sharing options...
SWharton Posted August 22, 2018 Author Report Share Posted August 22, 2018 I don't know about a bad batch but I am happy. Since both our ours are about the same age possibly. We are heading into Livingston to have some work done on our rig and the list for West just gets longer and longer. I no longer like to go up on the roof unless necessary so will pay the $$. Quote Link to comment Share on other sites More sharing options...
SWharton Posted September 4, 2018 Author Report Share Posted September 4, 2018 Turret has been installed and all is working fine. We need to ship it back to Winegard, word is we pay the shipping and Winegard will reimburse us. Quote Link to comment Share on other sites More sharing options...
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