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Laptop Admin Account goes to black screen


TxCowboy

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Have an interesting problem with my laptop (Sony Vaio). My wife and I both have accounts on this laptop. Mine is the admin account.

 

I can select her user account and everything is fine.

 

When I select my user account, the computer screen goes black. Not the dreaded "screen of death". The screen just goes black. I can see the cursor and move it around normally. I can also hit Control-Alt-Delete and call up the task manager and log off, switch users to DW's account, or do a shutdown. For even more fun, when I select Log Off from the Task Manager, I can see the desktop as it is logging off.

 

Right clicking to call up Desktop Options (or anything else) will not work either.

 

I've also tried different things with the virtual keyboard which pulls up normally when I hit the Windows key.

 

Any idea how to fix this issue?

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Texas cowboy: my Gateway acts up almost the same. If I wait for about 5 mins. I can get the guest account to work. But my admn. Account only has a black screen with cursor. I can do control-alt- delete and shut it down. If you go to the thread Computers and Software look for post. Windows 8.1 Computer crashed. RV has some ideas to correct.

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Had the problem for two days. Hot boots, cold boots, etc. Restarted under Safe Startup mode then restarted under Normal mode.

 

Problem went away.

 

 

EDIT: Finally figured out the issue -- it was a graphics card issue on my user account with one of my online computer games that had its launcher application tied to the start up menu. Once I unlinked the launcher and start up, everything works great. I reported that issue to the gaming company and the graphics card company so it'll be interesting to see if a patch comes out of either one anytime soon. :)

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I use 4 accounts - wife, mine--users, My second account as admin (password required), and a guest account. If anything tries to install when I'm using it, it requires me to enter a password (admin) just so I know something is installing.

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Your laptop can send a video signal to 1) to the built in to monitor, 2) to a secondary monitor or 3) to both monitors. It is possible that your laptop got into the secondary monitor mode. If it did there will be no signal to the built in monitor.

Later,

J

 

PS How do I know? Been there done that.

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Maybe you got caught up in the Windows upgrades? We have been running 8.1 with upgrades coming in every morning. Over the weekend my computer not my wife's locked up. Driver problem for keyboard. Went back to where I had bought it and wanted $200+ to fix it. I said I will fix it myself. After reloading the keyboard drivers it was OK. Scanned system twice found no Malware.

 

Could be the problem.

 

Safe Travels!

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Yeah, anything with Windows 8.1 can have a problem. I'm still having problems getting a couple of these "critical" updates to install on my desktop PC and my wife's laptop.

 

I just noticed in my OP that I said the OS on the problem laptop was Win 8.1. It's not. It's Win 7 Home Pro. Edited the OP. Sorry for any confusion.

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No luck with mine! Tried to save all my files from the repair mode it went through all the steps and it started to load all the programs. Then it went to the Windows screen and went black screened again with the cursor. After four hours gave up and Crt-Alt-delete, shut down. Nothing now unless Using F2 and has the CMOS. Guess I need to buy a thumb drive from Gateway with Windows on it.

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I never allow hardware updates from Microsoft. As long as it's working, I leave it alone.

 

I totally understand your thoughts on this -- if it ain't broke, don't "fix" it.

 

Unfortunately, with computers, these fixes can no only improve performance, they can prevent other issues such as holes in security or hardware conflict errors.

 

As a long time computer gamer, I have found that graphics drivers can sometimes be problematic, particularly if you have a dedicated graphics card that might create a hardware conflict with the motherboard's graphics card and/or driver.

 

I personally still make it a point to keep my computers as updated as possible and, occasionally, it does create other issues (likely the case with my black screen issue).

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No luck with mine! Tried to save all my files from the repair mode it went through all the steps and it started to load all the programs. Then it went to the Windows screen and went black screened again with the cursor. After four hours gave up and Crt-Alt-delete, shut down. Nothing now unless Using F2 and has the CMOS. Guess I need to buy a thumb drive from Gateway with Windows on it.

 

Rover, if you haven't tried it yet, try to do a Restore from the Safe Mode to a time period before you starting having issues with your computer.

 

After you do the restore, then do the operating system updates (Windows or whatever system you have) by downloading and installing the security updates first. Once you're able to do clean installs of the security updates and can boot and reboot normally, then do whatever other system or hardware updates Windows recommends.

 

Lastly, you can download and install any software updates for your applications.

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I totally understand your thoughts on this -- if it ain't broke, don't "fix" it.

 

Unfortunately, with computers, these fixes can no only improve performance, they can prevent other issues such as holes in security or hardware conflict errors.

 

As a long time computer gamer, I have found that graphics drivers can sometimes be problematic, particularly if you have a dedicated graphics card that might create a hardware conflict with the motherboard's graphics card and/or driver.

 

I personally still make it a point to keep my computers as updated as possible and, occasionally, it does create other issues (likely the case with my black screen issue).

 

If I am having a hardware issue, I go to the hardware maker's website and get my updates from them, cutting Microsoft out of the loop. This is especially true of graphics accelerators.

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If I am having a hardware issue, I go to the hardware maker's website and get my updates from them, cutting Microsoft out of the loop. This is especially true of graphics accelerators.

 

Sorry, perhaps my post above was a bit misleading or just not clear. Windows does not update my dedicated graphics card or other non-Windows software. It is only permitted to update Windows programs and drivers. I have another tool that updates my other drivers.

 

(In fact, the word "Windows" doesn't appear in post #11.)

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