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Regulators have ‘serious concerns’ about PayPal’s robo-calling policy


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It' back and by reading the reader comments at the bottom they have stepped on everyone's last nerve.

 

Excerpt:

 

"Federal regulators are warning PayPal over a corporate policy that lets the company contact customers with automated text messages and robo-calls.

 

In a letter to the online payment firm, the Federal Communications Commission said that PayPal is subject to federal guidelines protecting consumers from unwanted calls and text messages — and that its policy risks running afoul of those rules. For every violation, the FCC could levy a $16,000 fine.

 

The latest version of PayPal's policy, which goes into effect July 1, "raise serious concerns for the Enforcement Bureau," the FCC wrote. "PayPal's amended User Agreement does not give consumers notice of their right to refuse … calls that require consumer consent."

 

PayPal's policy on robo-calling sparked an uproar last week when it rolled out. The company's user agreement automatically opts customers into receiving the calls and text messages, but does not appear to give consumers a way to opt out other than to leave the service.

 

A PayPal blog post later clarified that the firm has "no intention of harassing you" and that consumers can opt out of the calls by writing to customer support."

 

More about why that isn't good enough according to regulators and majority of feedback comments in the rest of the article with links to related stories here: http://www.washingtonpost.com/blogs/the-switch/wp/2015/06/11/the-fcc-is-warning-paypal-about-its-robo-calling-policy/?wpisrc=nl_tech&wpmm=1

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They know that the vast majority of people won't "write" to customer service to opt out! Hopefully, the federal regulators will insist that PayPal makes it easy to opt out by just going to a webpage and checking a box.

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They know that the vast majority of people won't "write" to customer service to opt out! Hopefully, the federal regulators will insist that PayPal makes it easy to opt out by just going to a webpage and checking a box.

Even better, make opt out the default position and require positive opt in from the customer.

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