hiljoball Posted July 31, 2018 Report Share Posted July 31, 2018 I have a Garmin nuvi 2689LMT and it connects to my old laptop via USB with no problems - but time to retire that laptop. I bought a new HP 15 inch laptop with 2 USB3 and 1 USB2 ports. The Garmin will not connect - The Garmin comes up with e message that it cannot charge and to use the supplied Garmin cable. - but that is what I am using. I also tried several other USB cables all with the same problem. Unless the Garmin is detected (and mounted as an external storage device) I cannot access it with Garmin Express to update it. To summarise - the Garmin connects to my old laptop (USB2 only), but will not connect to any ports on the new one. Other devices, such as a thumb drive, External hard drive and USB headset all connect to the USB on the new laptop. Garmin support says it is a HP problem. HP support says that if other devices work on the USB ports, it is not their issue. Help!!! Thanks John Quote Link to comment Share on other sites More sharing options...
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