chevysrus Posted January 2, 2015 Report Share Posted January 2, 2015 It was my understanding that you could add another receiver (Dish network) for an additional $7 per month. I have no problem doing this but they want $8 per month on top of this for some protection plan that they insist I have to add. They also want me to pay a $95 installation fee. What! - to type in a few numbers. Plus they want a 24 month fee. Have others here had to go through this just to add another receiver to their plan Link to comment Share on other sites More sharing options...
Mark and Dale Bruss Posted January 2, 2015 Report Share Posted January 2, 2015 Either you or the CSR. or both are not understanding something. There is the fee for an additional receiver. As for the Protection Plan, it is not mandatory and by Dish policy, is not available for RVs. The Installation fee is a clear example of the CSR not getting it right. The Protection Plan would cover the installation. So it is either the Protection Plan or the Installation fee. The Installation fee would be valid if the new receiver needs to be installed. If you can handle the installation yourself, no installation fee. What is a 24 month fee? This is probably a misunderstanding on your part. Any change of equipment with Dish refreshes the contract to a new 24 month contract. There is no fee, just a commitment for 24 months. Please click for Emails instead of PM Mark & DaleJoey - 2016 Bounder 33C Tige - 2006 40' Travel SupremeSparky III - 2021 Mustang Mach-e, off the the Road since 2019 Useful HDT Truck, Trailer, and Full-timing Info atwww.dmbruss.com Link to comment Share on other sites More sharing options...
chevysrus Posted January 2, 2015 Author Report Share Posted January 2, 2015 Its probably me. I was told by two different people (via chat) that the protection plan was mandatory. So what it really boils down to is that the monthly fee is $15. I guess the 24 month contract makes sense. We were just hoping to add a receiver for a few months and then take it off when we arent traveling. They just don't make it easy. Frankly, I'm about ready to give them up and just stream with my phone and use an antenna for the locals. Link to comment Share on other sites More sharing options...
Barbaraok Posted January 3, 2015 Report Share Posted January 3, 2015 Call, ask for a supervisor or someone in customer retention, and tell them that they are going to loose your business and see what they say. Can't hurt. Barb Barb & Dave O'Keeffe 2002 Alpine 36 MDDS (Figment II), 2018 Ford C-Max HYBRID Blog: http://www.barbanddave.net SPK# 90761 FMCA #F337834 Link to comment Share on other sites More sharing options...
Mark and Dale Bruss Posted January 3, 2015 Report Share Posted January 3, 2015 To turn a receiver on and off at will, the best option is to buy the receiver. There is no contract extension. There is still the receiver fee to use it Please click for Emails instead of PM Mark & DaleJoey - 2016 Bounder 33C Tige - 2006 40' Travel SupremeSparky III - 2021 Mustang Mach-e, off the the Road since 2019 Useful HDT Truck, Trailer, and Full-timing Info atwww.dmbruss.com Link to comment Share on other sites More sharing options...
fredbon Posted January 3, 2015 Report Share Posted January 3, 2015 The Dish Chat left me wondering who handles issues. This afternoon I spent close to 35 min. waiting for a rep to come on line and authorize a receiver that had been unplugged for 2 months. I sent specific information as to my account and the receiver info, the tech didn't understand that a signal needed to be sent to the receiver until we went through several mechanical steps. Sadly, next time I will use the phone, as it has been much simpler. Fred Fred and Bonnie Frankie, Sun Yao Ting & Scarlett "The Cats" 2005 Dolphin LX, 6375 '06 Saturn VUE Link to comment Share on other sites More sharing options...
Mark and Dale Bruss Posted January 3, 2015 Report Share Posted January 3, 2015 On the flipside, I found this summer that using Chat was far better and faster when I used it to change locations as we traveled. But that is a process that happens a lot for the CSRs. Please click for Emails instead of PM Mark & DaleJoey - 2016 Bounder 33C Tige - 2006 40' Travel SupremeSparky III - 2021 Mustang Mach-e, off the the Road since 2019 Useful HDT Truck, Trailer, and Full-timing Info atwww.dmbruss.com Link to comment Share on other sites More sharing options...
cpaulsen Posted January 7, 2015 Report Share Posted January 7, 2015 Just upgraded receivers....cost was 7 bucks a month for the upgrade. Link to comment Share on other sites More sharing options...
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