Mark and Dale Bruss

The freezer door is self locking.  Fleetwood put two wingnut like flippers between the freezer and refrigerator doors that hold the refrigerator doors closed.  Then we put a Velcro strip around the refrigerator doors handles.

2 minutes ago, cshrader said:

As for using the app, what do you mean by Pay-as-you-go subscriber? I do know that when I have asked, the agents have told me that I should be able to use the app and they are confused when I tell them I don't have the option on the app.

A Pay-As-You_Go subscriber purchases his receivers  and the billing for the service is month-to-month.  Because you own the equipment, Dish doesn't not have to count on recovering the equipment monthly, therefore you can turn PAYG on and off without penalties.

I wish Dish would have a script to explain the whole business about the MyDish App and who can and cannot use it.  There are legal reasons that changing Service Address by the App is limited.  But as often as this has been discussed on this and numerous threads, trying to explain this whole story would eat up significant CSR time with no benefit.

When I first had to use changing my Service Address, after DNS went away, I was concerned.  And for a month, it was a little rocky.  But then it smoothed out.  I doubt I would use the MyDish App even if I could.  The Chat system works so well. 

I have been using Dish for over 13 years.  Now the process of changing Service Address started just a few years ago when DNS went away. We make 40-50 moves a year and have satellite TV every time.  We only change Locals when we have too because we left a Spot Beam which could be one day or a week or so, but we do the process often.

So why am I so much more successful?  I don't know.  I contact the same CSRs via Chat as everyone else.  I am prepared.  I have my account number, PIN number, and my script. ready when the Chat starts.  Having the account number and PIN shortens the process a whole lot.

My script say Change the Service Address and the Locals associated with that Service Address and I clearly state not to change the Billing Address.  The Billing Address counts as t sets the sales tax for that address.  Your script doesn't say that.

My method of having all the information available means a Chat of only a couple of minutes, well within keeping the CSR call rate up.

The Locals change usually occur in less than 5 minutes.  I can't remember the last time I did a Switch Check to cause the Guide to update.  Mostly because with a Hopper, a Switch Check won't make the directory update happen any faster.

My courtesy with the CSR starts during the Chat.  So if I am using the same CSRs as you and I get totally different results, the issue isn't what I am doing.

2 hours ago, cshrader said:

For the second time in 3 weeks, they have changed my billing address to match my new service address and didn't change my local channels. I called this time and was very clear that I was in an RV and only wanted to change my local channels. He said he understood. I don't understand why this is so difficult. It seems like many of the agents you chat/talk to have no concept of using DIsh in an RV. I guess they don't have RVs in India.

I wish I could figure out the secret to getting access to change my locals myself through the app...

I always use Chat because it eliminates hearing problems on both ends.  But I have had to call in a couple of times, when Chat was down.  I have yet to talk to someone outside the US,

Maybe if you are getting India, your are not calling Dish.

You say you fail with Chat, I cannot address that, it is too simple.

Obviously you have ignored all the previously listed scripts for change the Service Address that include the statement, do not change Billing Address.  You don't say change Local channels, you say change the Service Address.

Just for the record, the Dish RV users are an incredibility small portion of the 14 million Dish subscribers.  So even though we think we are the most important people on earth, we aren't.

I very much doubt you will ever be able to use the App because it is for Pay-As-You-Go subscribers and from your statements, you aren't.

The receiver has a code that enables what it can receive.  That code is what is changed when you change your Service Address.  If you don't get the code changed and you leave the spot beam, the receiver will be enabled for content you cannot receive and that is what the screen will say. Just being in the new spot beam changes nothing in the receiver.

Life is so much better today.  In the beginning, you could run into the problem where someone had already used the address and the Dish software didn't allow two users at the same address.  Not a problem for a while now.

A full address just helps on the filtering process to verify you are a legal "mover".

This is the scripted message I use:

"I am an RVer and have just moved to a new location.  I need to changes my Service Address (only) to <new address> and have the Locals changed to that location.  Leave the Billing Address as it is."

Been using it for a couple of years now and the last time I didn't get the Locals the first time was almost 3 years ago.

The CSRs are not trained on the rules of Outdoors Dish not the rule for the MyDish App to change the Service Address.  We like to believe we are the most special people on Earth but out of the 14 million Dish subscribers, RVers are a really small portion.

First Outdoors Dish is not tied to any equipment type and it really does not  enable any special features from Dish.

Pay-As-You-Go is the big decider.  PAYG is not tied to any equipment except you must own it.  If you receive free dish equipment, you cannot be a PAYG suscriber.  If you are on a PAYG subscription, you will be marked as an Outdoors Dish user.  And as a PAYG subscriber, you will find the Change Service in the MyDish App.

Because of issues with "movers" (do your own research) Dish will probably limit the MyDish to Outdoors Dish PAYG subscribers.  There is no reason for a general subscriber to have the feature because your Locals should be for where your house is.

The ability to have Locals outside of your Billing Address is a special povision in the FCC Satellite Bill and the suppliers, Dish and DirecTV, have the responsibility to enforce this.  They get fined or loose function if they fail to enforce.

Using the GPS function of the phone App locks you into the DMA (Locals) for that location.  With the Chat, the CSR is doing the filtering on whether you should be moved to the location you specify.  Gives you a little flexibility on the DMA.

My information is not from Dish CSRs, it is from friends in Dish Corporate.

While I am only 5'10", the driver's seat of my Bounder can go back to where I cannot reach the pedals.

And as many class Cs do not, recommending a SMI Air Force 1 is not reasonable.  However SMI has a non-air unit that is pretty good.

8 hours ago, fly2low said:

SMI Air Force 1

Where is the air brakes on a Class C?

Your problems of communicating with Dish may seem to difficult but they are nothing compared to dealing with DirecTV.

RV Certification deals with using DNS and requires copies of your RV registration to prove you have an RV. Outdoors Dish, the current nomenclature is pretty vague.  Pay-As-You-Go is very specific to owned receivers and a month-to-month prepay subscription.

I personally prefer using Chat over the MyDish option as I can "select" my Service Address whereas the MyDish used GPS positioning and makes the choice for you.  On the average, it takes about three minutes for a Chat to change my Service Address, almost as long as it takes to sign into MyDish.

When we had Dish DNS, before this current edition, we carried a CONUS PBS channel.  It was an extra cost channel that we didn't worry about as packages changed over the years.

When we dropped Dish DNS, the CSR also dropped the CONUS PBS because we could only have it with DNS..  Our PBS channel now changes as the Locals change for us.

Perhaps, since you have DirecTV DNS, you also have a CONUS PBS channel

You both are right is a way.  Only the four major Broadcast Channels, (ABC, CBS, FOX, NBC) are considered Locals.  That is all DNS will supply from the CONUS transponders.

Depending on where you are, PBS and CW may be on your EPG  not because of DNS but because of the spot beam you are under.

We have used MyHomeAddress in Emery SD for 12 years.  They already had to deal with the original owner getting medical complications and eventually dying.  So they understand business continuation which is so important for a mail forwarder since most of the customers used that address for virtually everything.  

I would hate to start changing our address for everything.

When Ron at My Home Address got really sick, he smartly set in play the transition of the company to his son-in-law.

It truly the risk of these small businesses when the person gets sick or dies.  I remember a mail forwarder in the east that had the operator fail and there was mail locked up for over a month.

Yes this option is only for people who are part-time users, Pay-As-You-Go.

Us full-time subscribers should not expect and special treatment.

I use Android but I have a Hopper 3.

Well I have been an RV Account for years and have been tagged as a Dish Outdoors Account.

I still cannot change my Service Address via the app because I don't own my equipment and am not on the Pay-As-You-Go plan.

Done

We love Tom Sawyer's watching the barges go by.  Yes we had a power issue once of the many times we have been there but the place was not full.

Dash light is not in the Installation Instructions for the ReadyBrute Elite.  But I see it in the description in the store.  I guess they need an update to the Instructions.

I guess there is a variance from the Ready Brake site "No electronics or electricity are required to use the Ready Brake and after the initial install all that is required to connect or disconnect is a single cable that hangs over the tow bar."

There is no indication of a dash light in the ReadyBrute Elite instructions nor the ReadyBrute Break-Away kit instructions.  But there is the  DL-300 In-Dash Monitor.

So If you get all the parts, not just the ReadyBrute Elite tow bar, then the ReadyBrute Elite is okay.

We have a 33' Class A which is in the same class as many Class Cs.  We tow a 2018 Equinox to keep the tow weight under 4000 lbs.  We selected a vehicle that can be towed four-down as the weight of a dolly trailer would have gotten us close to maximum tow weight.

Since a vehicle in tow is a trailer (all states definition), an auxiliary brake unit is necessary.  The main reason for the auxiliary brake to to stop the toad in case of a break-away.

Helping with the braking is a secondary reason for an auxiliary brake.  When GCWR (Gross Combined Weight Rating) is determined, the assumption is that the towed weight supplies it own braking power.  The towing vehicle brakes are rated for stopping the towing vehicle only.   A common misconception of many.

we use a RVI 3 auxiliary unit as it is small and easily handled.  It is an inertia trigger brake device and we have a display at the dash that indicated when the toad brakes are being applied, important for any brake unit as as any device that can set the brakes in the toad with no indication to the driver can wind up with locked and burnt brakes. 

The RVI 3 display also has a manual application of the toad brakes.

The Ready Brake Elite puts a surge brake into the tow bar.  That is okay as long as your also install the break-away accessory that is not standard with the Ready Brake.  And the Ready Brake has no indicator to the driver that brakes are being applied.  But it is cheaper than a tow bar and separate auxiliary brake unit.

If you would read what I said, I can hit the WA with the dish.  The issue was Dayton OH. EA was not an option.

Unless you were talking about the 61.5 option for Fort Wayne.

Picking a different address can be handy.  We are in the KOA is Dayton and would you believe, the two scraggly trees at the end of the site make it impossible to get the ground tripod to get 129.  And guess where the Dayton Locals are?  Both SD and HD are on 129.   

So I picked Decatur, IN, our next stop. We are well within the Fort Wayne spot beam.  We are not getting some of the HD stuff on 129 but we are getting Locals in HD.