OK, I've done the download and saved it to my Desktop. Opened it up and clicked "Yes" when the screen popped up asking me if I wanted the program to make changes to my computer.
According to the instructions on the Norton website, it says to follow the on-screen instructions. However, so far no onscreen instructions have popped up. The "internal storage drive" light keeps blinking, so I assume it's doing something, but it's been way over 30 minutes and, so far, nothing.
How long should the removal of Norton take?