Update: The DISH rep told me that yes, in order to be able to change your own locals, you must have RV equipment, not have a residential account, be on a pay as you go plan, and be tagged as a DISH Outdoor account. I meet all the above and he added the ability to change my own locals on the app. I tried it this morning: the app automatically senses your location via the phone and verifies you want to change the local channels. You accept and input a location code from the receiver and within 5 minutes I had the new locals. A lot less frustrating than calling in....just my thoughts.