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Showing results for tags 'roadside assistance'.
Found 3 results
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So very disappointed with the service I had. And I called back the next week to talk to Customer Service. Weeks have passed with no one getting back to me about what happened as they said they would. Small town in PA I had a problem with the car. Me and the dog on a Saturday just past noon and it was already below freezing. Called in and the opening recording was telling me to be ready with my number that would start with FM. When the person came on the line I told her I guess FM was for the policies thru FMCA but I was thru Escapees. She looked it up and started by telling me my car was not covered - which of course it is. Transferred me to someone who did know it was covered and took all the information and told me the tow company would be in touch. I got 3 automated texts over the next half hour from the Roadside people - apparently automated - saying they were working on it but didn't have anyone yet. When they stopped I thought that meant they had someone and waited to hear from the tow company. Nothing happened. Called Roadside assitance again to see what was up. They assured me they had found a tow company. They needed to contact the tow themselves to get a status and would call me back in about 20 minutes. That didn't happen either. At the 2 hour mark I called again. That person said there were no notes about anyone coming nor any need to call me back. She said I needed to understand that it could be hard to find a tow company that would come out on the week end and it could be Monday before they found anyone. I asked if they had intended to just let the dog and I sit there waiting till Monday - why had no one called. She said I didn't have to stay with the car, I could just leave the keys - really bad idea. Then she wanted to know what time I would be back to my car on Monday so they would know when to send a tow truck. I told her I still didn't know how I was going to get me and my dog back to my RV let alone how I would get back I would have to call when I figured that out. Mind you there are decent sized towns within 10 miles in at least 2 directions. The state capital is 35 miles away. We weren't talking something special to move my RV. We weren't talking about me being out in the wilderness. Just a little car in town. And to top it off on Monday morning a local tow came and he told me he had not gotten a call on Saturday. Icing on the cake when I talked to Roadside assistance to set up Monday - they had set up the tow to go someplace I never heard of instead of the place 3 miles down the road I specified. Sorry to be so long but really bent out of shape and don't wish this on anyone else. I try to make sure I am covered to be safe while FT and travelling alone. To be abandoned by the roadside service is not acceptable. To not stay in touch with me about the whole thing while I am stuck in the cold - also not acceptable. I thought a company working with Escapees would be a good choice - one able to handle the RV and places I would go. I will be looking for other options.
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Hello! I going to pick up my new-to-me RV this Sunday and drive it home. It's north of Detroit and I'm in Chicago. I'm a new RVer and will be on my own, and it comes with a toad. So I'm a bit nervous. I joined Escapees a few months ago but am wondering, does it come with Roadside Assistance? I can't figure out if that's a separate purchase or not. How would I reach them? Other RVers have recommended Good Sam roadside assistance ... thoughts? Thanks for your quick response! 😉 AM
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Saferide Motor Club provides roadside assitance to both Escapees and FMCA. At the Escapades in Tucson I attended the presentation by Saferide regarding their offering of the Escapees Roadside Assitance policy. I attended because I had been hearing users were having problems getting resolution with roadside problems. During the presentation I was dismayed at the lack of empathy I precieved by their representative toward the audience. Because of his presentation I declined to buy the policy. My Good Sam policy is now coming up for renewal and I am wondering if there are still problems with how Saferide is responding to Escapees in need on the road. I know people have had issues with Good Sam, but since I have not yet needed to use it I am wondering if I should keep Good Sam, or if I should switch to the Escapees policy because of the price differential. Bottome line: what are some of the experiences people have had with using the Escapees Roadside Assitance policy?
