We just replaced our awning fabric and had the same issue. BTW.. I think my wife and I both have a broken finger. Anyhow... we followed what was posted above. We did 9 rotations. The awning now can't roll back in. We have readjusted the torsion down (I'm thinking too much) to 4 rotations. Better... but still very slow to retract and stops half way. Need to wait 1 minute and then it will go again. I'm thinking the motor is over heating? Anyone have any thoughts or suggestions?