glistok

We have been using the mail service at Rainbow's End park in Livingston, TX for five years. We have had our mail forwarded many times without problem. The packages sent to us have always be sent USPS Priority mail except for one time when we had is sent by UPS. The last time we asked our mail to be forwarded, someone, without letting us know in any way, decided to send our mail via USPS first class. That mail has not arrived after a week. It either did not actually get sent or has disappeared in travel. The problem is there is no recovery. There is no tracking number. There not even any proof that it was mailed other than the deduction from our account. I have since notified the mail service to always use priority mail. If you are going to use this mail service, then you should do the same. This will always make sure that you have a tracking number and can have some idea where you mail is. We do not expect to ever see the envelope mailed to us. You do not want to have the same happen to you.

Well, there is no button on the mail service page to have my mail sent. The address is there. This is a common problem when corporate focus changes from providing services to making money. Yes, the "club" needs to make money. But it still needs to provide services and it is not doing that. I just spent two long sessions listening to the phone message that someone one would be with me shortly only to have the system hang up on me. The club apologists can say they never have any problems and say that their way of doing things are best all they want. It is time to look for another organization.

Yes, but ... Over the last few years Escapees has changed. I have tried multiple times to call to get my mail forwarded. It used to be that the call went to the "mail room". Now it goes to a call center somewhere and there are always 20 or so calls ahead. The club no longer has enough money to support its services. If you go to the web site, you will see a notice that they are having phone trouble. That has been there the last few times I have tried to log on. Like the dryers in the Rainbow office building, they might even get it fixed some day. The club is no longer a place for RVers to get purchased services. It is now just another corporation trying to make money off of us.