MnP
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Posts posted by MnP
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On 11/17/2019 at 7:56 AM, ms60ocb said:
On Kirk's list, I was told the most important reason for all registered vehicles to have an inspection is # 18 Vin Number versus stolen vehicles.
When in the Livingston area I use Soda Auto Repair for inspections. Maybe 7 miles east of Livingston @ 6709 US Highway 190 East
Clay
I have used Soda Auto Repair for several years. He has a large lot in the country that is very Big Rig friendly.
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7 hours ago, Danandfreda said:
Thanks Jim it doesn’t look too bad to replace that small slide floor I was going to try and remove all the wood off of the white piece that you can see from the outside and re glue it on the new wood. I need to see what thickness the wood is. I have a planer if it’s an odd ball size
The white piece that you see is just a viral rap. I don’t think that you can re-use it.
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1 hour ago, SuiteSuccess said:
Thanks for all the input. Lambright looks interesting.
We bought a couch and 2 end tables from Lambrights this spring. Excellent quality and prices are in line with Lazy Boy, etc.
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18 hours ago, jperry29 said:
I'm the one that started the rant about getting migrated from DirecTV to the new ATT system and losing the ability to do a service address change. This is an UPDATE.
The problem started in April of this year. We moved from Georgia to New Mexico to do a volunteer job for a national wildlife refuge. We were going to be at that location for three months so we did what we typically do when locating someplace for multiple weeks, called DirecTV to do service address change. This gives us access to the local channels so we can keep up with local happenings and most importantly, weather. For the past six years this has been a painless, five minute process but this time it was anything but. Our account was one of the early ones that got migrated to the new ATT system and long story short, after 10 hours on the phone and 47 customer service, technicians, and supervisors, no luck. Nobody could execute a service address change. There is a lot of details about all this in the two previous pages to this post that I won't rehash now. The end result was I had to file a complaint with the FCC and as best I can tell, a low level executive from the office of the president (of ATT) got hold of a programmer that went in and manually tweaked the program to get me changed.
Instead, I am cautiously optimistic that ATT has taken steps to fix their inability to do a simple service address change for RV'ers. In the past few days we have moved again to our next volunteer job and have departed the desert southwest for the foothills of the Appalachian Mountains. With lots of dread I called ATT/DirecTV and asked to do a service address change. Like usual, the customer service person said; "no problem, I can help you with that". But they soon discover that they can't and the forwarding-the-call-merry-go-round starts. This time was a little different, the customer service person got to the point that they usually start forwarding the call, but instead, this time, she said; "you have a special account and I need to talk to someone for help". After about five minutes on hold she came back and said that she needed to transfer me to the RC-1 department because they had questions that they personally had to ask me.
After answering all the same questions the first agent asked I was finally asked something different. They wanted to know if I was going to be in this new location at least six months. Weighing the logic behind this question I thought it would be best to answer "Yes". As soon as I did things started happening. They took my new address and verified they had "line of sight" to it (how they know this is beyond me) and clicked the necessary buttons to make this my new location. It looked like this was actually going to happen.
The RC-1 agent said that the order had been put in and that it would be two to four hours before my receiver would be updated. And that it is possible it could be twenty-four hours. Not the five minutes it used to be, but if it works I'll take it.
Four hours later and a message came up on my TV screen saying that I needed to refresh my receiver. I pushed the reset button and after the reboot, voila, I was fully loaded with locals.
Again, cautiously optimistic as I do not know if I got lucky and got somebody that knew what to do or if this how it is going to be no matter who answers the phone. But one thing is clear, the RC-1 department is who you will have to talk to.
Watch your bills. You may incur an new 24 month contract with an early termination penalty. I've given up on DTV / AT&T and am switching to DISH after 20 years with DTV. My experience with the AT&T representative from "The Office of the President" after I filed my complaint with the FCC was anything but satisfactory. All of my parts arrived yesterday to modify my SWM3 Traveler to a DISH Traveler. Will modify this weekend and have DISH Hopper 3 with wireless Joey installed next week.
I hope it all goes well for you. Maybe AT&T will get their act together some day.
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2 hours ago, Dutch_12078 said:
This entire thread is about getting the local TV stations that server the area you're currently in so you can see the local news, weather, syndicated and national network programs.
If you do not have DNS, you do not have ABC, CBS, NBC or PBS with out local channels. Those of us who do not have DNS service might be out of luck for getting it in the future as no one that I spoke to including Seveene Wingfield from the office of the President of AT&T were aware of DNS or the current procedure for applying for it. The old DirecTv is going away. AT&T does not value our small segment of the 20,000,000 DirecTv customer base. We are more trouble to At&T than we are worth.
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I can assure you that nothing has changed for the better. After I filed a complaint with the FCC and received executive intervention from AT&T it still took and additional 6 WEEKS to get my service address changed and locals turned on. If you have been converted to the AT&T billing system, AT&T still will require a 24 month contract renewal to change your stupid service address.They still will insist that you need an installer to come to your location to institute your change. Per Seveene Wingfield Office of the President of AT&T ( big title, little action) this is the new way of doing business. After I raised holy $#@&* , I was given a $50 per month credit on my bill for the net 12 months because of the inconvenience and have a letter in writing that I will not be charged an early termination fee if I cancel my service. Rest assured I will cancel my service and switch to dish in November when I move and will require another service address change. I have received 20 years of excellent service from DirecTv and enough BS from AT&T over the past 2 months to outweigh the 20 years of good.
If you haven't been switched over to the AT&T system you are still OK for now. I have talked to folks that have made a service address change with no issues as recently as last week but that will all end some day in the near future.
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Northlake Village Roanoke, TX (DFW Area) Spectrum cable available.
Palmdale RV Resort Los Fresnos, TX (RGV - Brownsville area) Time Warner cable available.
Just look at parks in the area that you are interested in and give them a call if the information isn't on their web site. But I believe that you will find quite a few parks in the RGV area that will fulfill your requirements.
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7 hours ago, weaverworks said:
I had a similar problem, as well. My East Coast/West Coast feeds were canceled and I was required to re-apply and only received East Coast feeds. I am currently looking at Dish Network and will probably switch the next time AT&T screws up my account.
I may also switch to Dish. They have a Dish Outdoors account that allows you to do service address changes for local and network feeds via an APP. At least you don't have to deal with the off shore call centers.
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UPDATE..
I have received a couple of calls from a case manager from the office of AT&T President regarding my filing of a complaint with the FCC. So far she is clueless about DIRECTV and their customers. We'll see how it goes and I'll keep all in the loop. I encourage anyone having issues after having your account converted to AT&T's new system to file a complaint. I am not convinced that AT&T is concerned about our segment of their business.
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New Update!!!!! Just found another RVer in our park that is having the same issue that I am having. AT&T is either crooked or terribly incompetent.
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On 4/13/2018 at 6:01 AM, jperry29 said:
Chuckbear, If your account was switched over to ATT at the beginning of the acquisition then you have not been migrated into the merged system yet. The merged system didn't exist in the early days of the acquisition and by the evidence of you being able to make a service address change as easy as we all used to is another clue that you have not been migrated yet.
The nonsense about contracts and new package deals is just noise created by getting transferred to the sales department when you get on the merry-go-round of the new system. These things are not at the root of not getting a service address change, it's the programming, protocol and policies of the new, merged operating system.
For now you are one of the lucky ones, enjoy.
An update to my situation. Jperry29 I agree with what you say. But I haven't found anyone that cares in my several days and over 12 hours on the phone. I filed a complaint (i'll try to add it here, it's long) today with the FCC and At&T Executive Customer Care. I'm at my wits end. Hang on guys it's going to be a bumpy ride.
Mike
My filing with the FCC
AT&T – DIRECTV is using deceptive and fraudulent practices with mobile DIRECTV customers in order to force them into long term contracts to continue to use their existing equipment.
My wife and I have been DIRECTV customers for the past 19+ years. We currently have DIRECTV installed in our recreational vehicle and travel fulltime through out the United States. We do not have a traditional house and have not for the past 5 years.
On April 5, 2018 I called DIRECTV to change my service address so that we could receive the networks and local channels at the Northlake ,Texas location that we would be staying at for the next 30 days. This is a standard practice that we have used with DTV for the last 5 years. It requires a simple database update of the new service address and the local channels for that location are activated.
The off shore call center representative was having trouble performing this task and transferred me to another department. After 1.5 hours on the phone and several department transfers, I was told that my DTV account was being transitioned to a MyAT&T account and that changes to the account other than making payments could not be made until April 10, 2018.
On April 10, 2018 I called back in to the off shore call center to request that my service address be changed and local channels for this area be activated. They were unable to access my account to make this change. I was told that they would have to initiate a move request for someone to de-install my old equipment and install new equipment at my new location. I tried to explain that that wasn’t required as my equipment was installed in a recreational vehicle, I was currently receiving a clear DTV signal with all programming except local channels. Before the day was over, I spent a total of 6.5 hours being transferred from department to department and being put on hold for long periods. I lost count of the number of people that I talked to. One person even suggested that I get another account and pay for 2 sets of equipment and service.
Finally I was told that the change had been made but it would take and hour or two before the change would take place. I told the representative that the change only took a couple of minutes to take effect in the past. I was assured that the change was processing and all would be as requested.
The local channels did not show up in two hours and at approximately 10:10 PM April10, 2018 my receiver was de-authorized and all programming ceased without warning.
On April 11, 2018 call called DTV to try and get my service restored. Over the next 1.5 hours I was transferred 8 times and talked to 9 different people in various departments who told me they couldn’t access my account to restore service. During this time I received an e-mail telling me that an installation technician would arrive at my location between noon and 4:00 PM to install new equipment that I didn’t order. I hung up from the call center and waited for the tech to show up hoping that he could help correct this situation.
The tech arrived approximately 7:00 PM April 10, 2018. I explained to him that I did not need new equipment installed, just a service address change and local channel activation. He called into DTV and tried to explain the situation. He was told that they couldn’t do anything until I signed accepting the new equipment and signed a new lease agreement. I refused to do this since I had not ordered new equipment and therefore was not required to have a new 24 month lease agreement. Over the next two hours, the technician was transferred from department to department without being able to resolve the issue. He finally found someone who was able to access my account and restore my service on my old equipment. He did not install any new devices or perform any modifications to existing equipment.
On April 12, 2018 I received an email from AT&T confirming the installation of new equipment (which didn’t happen), giving me my monthly bill rate (which was correct) and reminding me that I had committed to a 24 month contract and informing me of the penalties for early termination. I called AT&T was picked up by the off shore call center and was stonewalled. They contend that I had moved service, had an install and they still had my old service address in the system. I gave up. I also got another email from AT&T April 13, 2018 stating the same thing.
As of April 14, 2018 I can not access my DTV account on AT&T to confirm service address, billing address, equipment configuration or much else.
I need the following things from AT&T:
1. Speak to someone that can understand the situation.
2. Has the authority to fix the issues.
3. Correct my service address.
4. Verify the billing address that they have on file and correct as necessary as my billing and service address are different.
5. Cancel the fraudulent lease contract that I didn’t sign or agree to.
6. Tell me the process for getting a service address processed without a weeks worth of drama. As I will be moving mid-May to our summer location in Michigan.
7. Assist me in establishing DNS service for my account to alleviate the necessity to change service address to obtain network channels as we travel through out the US.
You assistance will be greatly appreciated.
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6 hours ago, jperry29 said:
How long did it take for you to get any action out of the FCC or ATT after you filed the complaint? Also did you write a letter or make a complaint over the phone?
Thanks
Mike
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2 hours ago, pjstough said:
I just changed my service address for DirecTV. It took less than 10 minutes on the phone. I am just lucky I guess.
AT&T is in the process of converting all Directv accounts to AT&T accounts. They are doing 250000 accounts at a time. Once you are converted to AT&T you won't be able to switch your service address. I have a Directv tech at my rig as I type. They sent him out to install new equipment even though I told them all i needed was a service address change. It's a scam as it now requires a new lease and a two year contract. There system does not allow an address change. I won't let the guy leave and he is now in the same damn loop of being transferred to various departments like I have been for the last 6 days. Looks like I'll be filing a complaint with FCC tomorrow.
Mike
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On 4/5/2018 at 10:34 PM, jperry29 said:
Another UPDATE, maybe, hopefully, the last one.
It did not happen on the schedule as detailed in yesterday's email from ATT but I got my service address change! YeeHaww! They actually got it done a day ahead of schedule.
And at noon today I got a call from the ATT Midwest Executive Office following up to see if everything was going okay. We actually had an intelligent conversation about what had happened to me (the answer was they were having "difficulties" with the new system) and what the future of getting a service address change looked like. That answer was encouraging but only because he admitted that there was a problem and that they were working on it so that people in RV's could have a better experience changing service addresses. He even asked informed questions such as how frequently did service address changes happen. He seemed to have an a-ha moment when I told him that we go to a new place for 3 to 5 months at a time but that we may need a service address change every night for a week as we travel from our old location to our new location.
I hope I'm not setting myself up for a big letdown but for now I am optimistic something good is going to come out of all this.jperry,
How did you go about filing a complaint with the FCC. I am going through the exact same issue that you had. I have spent over 10 hours the past 6 days trying to get my service address changed with no luck. Now it appears that AT&T has totally disconnected my Directv service. All I'm getting is a giant run around bouncing from one off shore call center to another with no one being able to correct the issue.
Mike
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MCDs in our 5th wheel. Big improvement over the string blinds.
Mike
Water Softeners
in Sharing the Fulltime Lifestyle
Posted
X2 used for 5 years in RGV.