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  1. The short version: Excerpt: "An Israeli technology company has exposed millions of Verizon customer records, ZDNet has learned. As many as 14 million records of subscribers who called the phone giant's customer services in the past six months were found on an unprotected Amazon S3 storage server controlled by an employee of Nice Systems, a Ra'anana, Israel-based company. Privacy watchdogs have linked the company to several government intelligence agencies, and it's known to work closely with surveillance and phone cracking firms Hacking Team and Cellebrite. In regulatory filings with the Securities and Exchange Commission, Nice noted that it can't control what customers do with its software. "Our products may also be intentionally misused or abused by clients who use our products," said Nice in its annual report. Chris Vickery, director of cyber risk research at security firm UpGuard, who found the data, privately told Verizon of the exposure shortly after it was discovered in late-June. It took over a week before the data was eventually secured. The customer records were contained in log files that were generated when Verizon customers in the last six months called customer service. These interactions are recorded, obtained, and analyzed by Nice, which says it can "realize intent, and extract and leverage insights to deliver impact in real time." Verizon uses that data to verify account holders and to improve customer service. Each record included a customer's name, a cell phone number, and their account PIN -- which if obtained would grant anyone access to a subscriber's account, according to a Verizon call center representative, who spoke on the condition of anonymity as they were not authorized to speak to the press." The whole article with hot links is here: http://www.zdnet.com/article/millions-verizon-customer-records-israeli-data/?loc=newsletter_large_thumb_featured&ftag=TRE-03-10aaa6b&bhid=19724681974700635514865380622813
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