runaway parents Posted April 19 Report Share Posted April 19 Went to company that serviced our truck for the Parts for our air compressor. Express my feelings about finding a loose Oil Pan drain plug. manager Seemed to be extremely concearned about it willing to make things right? I told them that I won't hold It against him for now if he could just take care of the technician. I tried tighten it up still it was leaking. They must have lost the gasket or o ring in the Plug. Went back over to pick up ordered parts talk to the manager again. He told me he would order a new plug and give him a couple days bring it over and it cost me nothing to get it fixed . He seems to be a pretty decent guy to get along with so I'll give him the benefit of the doubt. It is really nice to know that there are still people out there in the world that stand behind their work. Quote Link to comment Share on other sites More sharing options...
rpsinc Posted April 19 Report Share Posted April 19 And admit that mistakes happen and dont dance around it but satisfy the customer who paid you $$ to do the job and should not have to check the work of the folks that did the job. Those shops should have a double check process internally. Only really takes a few minutes to do that. Quote Link to comment Share on other sites More sharing options...
dblr Posted April 19 Report Share Posted April 19 Always good to hear when a shop stands up and takes care of their mistake. Quote Link to comment Share on other sites More sharing options...
SuiteSuccess Posted April 20 Report Share Posted April 20 14 hours ago, rpsinc said: And admit that mistakes happen and dont dance around it but satisfy the customer who paid you $$ to do the job and should not have to check the work of the folks that did the job. Those shops should have a double check process internally. Only really takes a few minutes to do that. I know some people don’t like Speedco for their fluid services but the one I deal with has always had me come out while the supervisor checks the filters and all work done and double checks while the technician calls out the torque settings on all plugs. Quote Link to comment Share on other sites More sharing options...
rickeieio Posted April 20 Report Share Posted April 20 My, how times have changed. In my formative years, no one dreamed of using a torque wrench on drain plugs. BUT, pans and housings were a bit sturdier in them days. I've done literally thousands of oil changes, sans torque wrench, and have never stripped a plug. Perhaps my delicate little digits are just lucky. I've not yet changed the oil in the KW, but rest assured, when I do, I'll stick a finger in the drain to see how thick that pan might be. I have a motorcycle that has a gear box at the back wheel. The housing is so thin that if you torque the drain plug to spec, you're guaranteed to strip it. Silly Italians..... Quote Link to comment Share on other sites More sharing options...
TXiceman Posted April 20 Report Share Posted April 20 The wrench monkeys that are hired to change oil are a lost cause. I gave up having oil changed for many years and did it myself to have it done properly. Fighting over tightened drain plugs and filters was not fun. Now at my advanced age, I no long crawl around under the vehicles and am at the mercy of the oil change clowns. Ken Quote Link to comment Share on other sites More sharing options...
Tom& Posted April 20 Report Share Posted April 20 I have replaced the oil pan drain plug on a couple of my pickups and on my Volvo HDT D13 with the Fumoto drain plug valve and that keeps the wrench turners honest. Quote Link to comment Share on other sites More sharing options...
Vegas Teacher Posted April 20 Report Share Posted April 20 Hope all goes well! Like the others said it is nice to see a shop that stands behind their work and willing to help out instead of argue when a mistake was made. Later, Cory O Quote Link to comment Share on other sites More sharing options...
Sparky242 Posted April 21 Report Share Posted April 21 I was looking at getting a Fumoto drain plug but according to the specks it made me nervous about how far it hug down. I guess the only way it would get damaged is something flying up off the road. Has anyone had a issue with damage? Quote Link to comment Share on other sites More sharing options...
rickeieio Posted April 21 Report Share Posted April 21 We had one on our Volvo, ISX Cummins. It barely extended below the pan, as the drain plug exited from a corner. No issues. I may put one on the KW. Quote Link to comment Share on other sites More sharing options...
Randyretired Posted April 21 Report Share Posted April 21 I have a Fumoto drain on an ISX in a 2001 Volvo. Been on since before I bought it about 18 years ago. Not a lot of miles but also no problems. Sure makes changing oil easy. Quote Link to comment Share on other sites More sharing options...
jenandjon Posted April 21 Report Share Posted April 21 9 hours ago, Sparky242 said: I was looking at getting a Fumoto drain plug but according to the specks it made me nervous about how far it hug down. I guess the only way it would get damaged is something flying up off the road. Has anyone had a issue with damage? I have a fumoto on my KW. I am always off road bouncing across fields and driving gravel roads. No problems. I love it. Quote Link to comment Share on other sites More sharing options...
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