Sparky242 Posted June 6, 2022 Report Share Posted June 6, 2022 Hi all I ordered some additional parts for my Starlink. One of the things is a Long Wall Mount and it came damaged, I have looked at my online account for a way to contact them about getting a replacement/exchange, but I have not been able to find anything. There must be away I just can't see it. Thanks for any help Quote 2000 Volvo VNL 610 2011 Cedar Creek 36RE Link to comment Share on other sites More sharing options...
sheldons65 Posted June 6, 2022 Report Share Posted June 6, 2022 Maybe check here! https://spacex.pissedconsumer.com/customer-service.html if you used a credit card try disputing the charge. Quote Link to comment Share on other sites More sharing options...
Chalkie Posted June 6, 2022 Report Share Posted June 6, 2022 If you log into your Starlink account on a computer you will find info under Support - Account, Billing & Orders which says "You can return any mount or accessory purchased from the Starlink Shop within 30 days of receipt for a full refund of your payment. Simply submit a support request from your Account to request a return." I suppose you could ask for an exchange, but I suspect you need to return the damaged item and then reorder the part. Quote Link to comment Share on other sites More sharing options...
Sparky242 Posted June 7, 2022 Author Report Share Posted June 7, 2022 Thanks for the info Gary I tried what you suggested but it wouldn't let me submit a support request, I will try again and thanks Sheldons65 for the contact info that might help too. Quote 2000 Volvo VNL 610 2011 Cedar Creek 36RE Link to comment Share on other sites More sharing options...
nscaler2 Posted June 22, 2022 Report Share Posted June 22, 2022 Try this link. It is you tube video at 9:19 in the video he really gets into how to contact starlink. Quote 2006 Heartland Bighorn 3055RL w/ Mor/Ryde IS Suspension and Hydraulic Brakes 2011 GMC Sierra 3500HD w/B&W turnover hitch and Companion Link to comment Share on other sites More sharing options...
Sparky242 Posted June 23, 2022 Author Report Share Posted June 23, 2022 Thank you everyone for the information, I did get in contact with Starlink and they are sending me a new mount and I send the damaged one back today. Quote 2000 Volvo VNL 610 2011 Cedar Creek 36RE Link to comment Share on other sites More sharing options...
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