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SKP's Mail Service Texas


aztex
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Hi,

I'm having trouble with my mail service. I subscribe to a magazine and have triple checked the address is correct. They have resent the magazines twice and the online dashbord for the magazine says delivered...yet...I am receiving no magazines..... I asked if magazines are being thrown out but they said no and I have received several otherss in the past...

Also...A VERY important piece of mail went missing after again showing delivered but not included with my forwarded mail. They wouldn't look in my file to confirm that maybe it was left behind but refused to do so... That piece has been duplicated and expedited by shipper and arrived at SKPs as I got notice but hasn't scanned yet which seems odd to me. It says "package" on the tracking but it should be an envelope so not sure how actually sent. SO I'm waiting for something so they can actually send it to me...

Also the last couple times I called I got an ear full of attitude... I didn't understand and it was NOT explained to me I have to accept scanned mail. Operator had zero patience in trying to explain this to me and how I can get my mail delivered.

 

So far this service has been severely lacking.... Is there someone I can speak to that has a less attitude and can explain why there's a problem?

 

Thanks

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If you mean the January issue, the following is copied from the emailed Escapees Club News.

Quote

Due to supply issues, the print version of the Jan/Feb 2022 issue of Escapees magazine was delayed several weeks. We got confirmation on Tuesday that it is now printing and will ship soon! In the meantime, you can view the digital version linked below.

Log in and you'll find articles on
- tips for buying an RV,
- the latest installment of Boondocker's Digest,
- how others face and overcome RVing challenges,
- and more.

 

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Just now, Kirk W said:

If you mean the January issue, the following is copied from the emailed Escapees Club News.

 

Thanks Kirk,

 

No I'm referring to a different magazine, Guitar Player. I have received zero issues and their dashboard shows delivered 2 or 3 times for certain issues! So 7 between the span of the subscription have not arrived or been lost or destroyed...

 

I did receive an Escapees magazine a few weeks back in a forwarding so I imagine not any setting on my part..

 

Thanks!

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Surprising if this is Escapees in Livingston--never had either a magazine problem or an attitude.  Always a bubbly person on the phone and quick to look up mail.  Getting all mags I have coming....

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Never had an issue with the Escapees mail service.  Any time i have spoken to or emailed them, they have been very helpful and never had any attitude.  The response you get from people on the other end of the phone is often a reflection of your own attitude, so approach them asking for their expert help, not start bad-mouthing them right off the bat.  No saying your attitude may have been bad, but it could be that one or both parties were having a bad day.

Ken

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41 minutes ago, TXiceman said:

Never had an issue with the Escapees mail service.  Any time i have spoken to or emailed them, they have been very helpful and never had any attitude.  The response you get from people on the other end of the phone is often a reflection of your own attitude, so approach them asking for their expert help, not start bad-mouthing them right off the bat.  No saying your attitude may have been bad, but it could be that one or both parties were having a bad day.

Ken

Ken,

How do you come up with this? There is nothing in my post to suggest any of this. Where did I "start bad-mouthing them right off the bat".

BTW Said important mail was resent and received by Escapees and forwarded to me..... Now lost in transit....5 days since a tracking update....

So I have lost two VERY important pieces of mail and a half dozen magazines. And who knows what else.... It was explained to me magazines can be a problem and even if addressed properly may be tossed out by Escapees. It was explained to me as "hit and miss" since we don't have the actual shipping label to determine what's going on.

Not looking good in my book and I'll be researching other mail box options for important mail.

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Just now, GlennWest said:

We been with them for ever since we started full timing. Never a problem.

Well I'm glad no one else is having a problem but frankly this information is useless for me!

I'm trying to get past the "guy who answers the phone" and get my concerns addressed. This last lost or delayed will probably cost me over $1000.......

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10 hours ago, aztex said:

BTW Said important mail was resent and received by Escapees and forwarded to me..... Now lost in transit....5 days since a tracking update....

Why do you blame Escapees for this when the USPS has your mail? All that the mail room does is to collect your mail and send it out when you direct them to. A truck from the USPS arrives at the mail room dock each morning and unloads. The mail room employees then sort thousands of pieces of mail into the appropriate mail boxes. At the direction of the mail box holder that mail is packaged and sent out to the address supplied by the mail box holder and placed on another truck from the USPS. At that point the mail is back in the control of the USPS and out of the hands of those in the Escapee mail room. If your mail is reported as in transit, then it is with the USPS and there is nothing that Escapee mail room employees can do to trace it. Mail tracking is by the USPS. 

10 hours ago, aztex said:

I'm trying to get past the "guy who answers the phone" and get my concerns addressed.

Well I'm glad no one else is having a problem but frankly this information is useless for me!

Just who is it that you wish to speak to? Over the years there have been many times that I have called to see if a specific item of mail had arrived and never has there been any hesitation on the part of the mail room to look at my mail and tell me exactly what was waiting to be sent to me. Have you asked to speak to a supervisor? If not, do so to let them know what it is that you are having an issue with. If that doesn't satisfy you, call the business office and as to speak to a manager there and tell them what your problem is. If the problem is in the mail room they will help you but if your mail is in the hands of the USPS there is nothing that they can do. If you are dealing with mail tracing, call the USPS and ask to speak to a supervisor or contact your local postmaster. 

If everything people are telling you is useless to you, tell us what we could say that would be helpful?? 

Edited by Kirk W
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12 hours ago, aztex said:

Ken,

How do you come up with this? There is nothing in my post to suggest any of this. Where did I "start bad-mouthing them right off the bat".

BTW Said important mail was resent and received by Escapees and forwarded to me..... Now lost in transit....5 days since a tracking update....

So I have lost two VERY important pieces of mail and a half dozen magazines. And who knows what else.... It was explained to me magazines can be a problem and even if addressed properly may be tossed out by Escapees. It was explained to me as "hit and miss" since we don't have the actual shipping label to determine what's going on.

Not looking good in my book and I'll be researching other mail box options for important mail.

Every time I have had any trouble with the mail service, it is tracked directly back to the USPS.  If the USPS could do 1/10th as well as Escapees, it would be a tremendous improvement.  Any mail out of Livingston that has to go into Houston at the North Central Distribution center is subject to problems.  We have found getting our mail forwarded from Livingston is much better handled by using Fed-EX.  The cost is not much more than USPS Priority One and I can get my mail within 2 or 3 days anywhere in the USA.  Right now we are in a small city west of Houston and out mail is sent on Tuesday and usually I have the mail on Fed-EX on Wednesday.

Ken

 

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I still stand by what i stated. Never a problem with Escapees mail service. Now I have with usps. I was staying at an rv park when I got my lithium batteries. Dealer was out of a voltage display he normally gave with every purchase. So he mailed it to me at later date. I have never seen it. It was sent to proper address, showed delivered. Never got there though. That is usps. 

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2 hours ago, Kirk W said:

Why do you blame Escapees for this when the USPS has your mail? All that the mail room does is to collect your mail and send it out when you direct them to. A truck from the USPS arrives at the mail room dock each morning and unloads. The mail room employees then sort thousands of pieces of mail into the appropriate mail boxes. At the direction of the mail box holder that mail is packaged and sent out to the address supplied by the mail box holder and placed on another truck from the USPS. At that point the mail is back in the control of the USPS and out of the hands of those in the Escapee mail room. If your mail is reported as in transit, then it is with the USPS and there is nothing that Escapee mail room employees can do to trace it. Mail tracking is by the USPS. 

Just who is it that you wish to speak to? Over the years there have been many times that I have called to see if a specific item of mail had arrived and never has there been any hesitation on the part of the mail room to look at my mail and tell me exactly what was waiting to be sent to me. Have you asked to speak to a supervisor? If not, do so to let them know what it is that you are having an issue with. If that doesn't satisfy you, call the business office and as to speak to a manager there and tell them what your problem is. If the problem is in the mail room they will help you but if your mail is in the hands of the USPS there is nothing that they can do. If you are dealing with mail tracing, call the USPS and ask to speak to a supervisor or contact your local postmaster. 

If everything people are telling you is useless to you, tell us what we could say that would be helpful?? 

Hi,

What would be helpful? A phone number I can call that is a person who deals with such problems.....

I'll explain again and perhaps I can make more sense...

Important mail sent to Escapees. Tracking says "delivered" I wait several days and call to have mail forwarded. Agent is less than enthusiastic about helping when I explain I have important mail and would like to confirm it'll be included. They say yes it will but wont check. Forwarded mail arrives and important mail not included....Contact sender they cancel and they expedite it next day which arrives as "package" but UPS next day letter. Can't be scanned but I get delivered notification. Call Escapees they can't confirm it'll be included but probably will, again wont check for me. Get mail forwarded. This morning's tracking says it's headed out of the country....

Magazines missing. Publisher resends twice. Address is 100% correct. All say delivered. None forwarded. Call Escappees and told magazines can be hit or miss and if the address doesn't match (it does per publishers info) it gets quickly tossed as they can't track every magazine that comes in.

So we have at least one piece of mail I can prove was delivered to my correct address at Escapees that was not included in my forwarding..... Magazines can be an issue as per what last person explained to me....

At this point I'm just about out of luck, I needed it today. A person who would have actually checked my mail since I explained the urgent need would have solved all this perhaps. 

Sorry guys....Escapees mail serviced really stepped in it this time. IF you guys are telling me they have actually checked you mail before shipping and they refused to do so for me...

 

Of course you are free to blame me or USPS...BTW I ship ~500 packages a year via USPS, have been for 8 years. So 4000+/-. ZERO lost! Not one! A couple took a few more days but that's pretty danged reliable!

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I was just there yesterday. Not staying that far away and just drive up. Very enjoyable visit. I am sorry for your troubles but that is just not the norm for escapees. Now they are at the mercy of usps. All they can do is send to address you supply them. When it leaves there it is all usps unless you select Fed-ex

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3 minutes ago, GlennWest said:

I still stand by what i stated. Never a problem with Escapees mail service. Now I have with usps. I was staying at an rv park when I got my lithium batteries. Dealer was out of a voltage display he normally gave with every purchase. So he mailed it to me at later date. I have never seen it. It was sent to proper address, showed delivered. Never got there though. That is usps. 

Ya know when there's an issue with my truck on one of the forums I participate in I go and check to make sure it doesn't effect me! I don't start defending Toyota or if mine doesn't have the issue discount their complaints or suggest it was something they did wrong..... 

The fact I had mail confirmed delivered to Escappes and not included in my forward mail should be cause for concern.

I've been using Escappes for ~ a year and this the first times I had issues aside from the magazines.

 

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Just because someone said it was delivered doesn't mean it was received by Escapees.   I have had  a delivered notice only to find out that someone mixed up the address, or they just said it was delivered and it was left on a truck for the next day (or next week) before it was discovered and delivered.   

As to not wanting to go look, we have been using the Escapees address for 15 YEARS!  Never once, in those 15 yrs, have they not gone and looked for me.   Sometimes I have called every other day until I knew something was in and then sent the email to get it sent to me.  I even had a delivery which was 2 packages and I didn't realize until we had already left the area - - the people at Escapees called the PO that I had just left and arranged to get it forwarded to the next one where we could get it.   

As you will have no doubt noticed, it is extremely rare for there to be a problem getting it into the hands of the USPS.   

 

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Kirk, we have had more than one Priority One mailing from USPS that shows delivered and it is nowhere to be found.  A couple of days later, the tracking info show it was again out for delivery and again showed delivered.  Mysteriously, the mail just appeared out of thin blue air and was delivered.  I do not trust the USPS on anything.  If it important, I'll pay the extra and get it handled by Fed-EX.

Ken

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19 hours ago, aztex said:

... BTW Said important mail was resent and received by Escapees and forwarded to me..... Now lost in transit....5 days since a tracking update....

How are you having your mail forwarded? If by USPS, they are completely unreliable these days. I'm currently tracking a Priority Mail flat that was sent from the Baltimore area to Las Cruces, NM, last week (not an Escapees mailing). USPS sent it the wrong direction in the first place and it has spent the past four days circling in and out of a distribution center in MA. I only use FedEx two-day for Escapees mail forwarding and have never had an issue doing it that way.

Rob

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1 hour ago, Second Chance said:

How are you having your mail forwarded? If by USPS, they are completely unreliable these days. I'm currently tracking a Priority Mail flat that was sent from the Baltimore area to Las Cruces, NM, last week (not an Escapees mailing). USPS sent it the wrong direction in the first place and it has spent the past four days circling in and out of a distribution center in MA. I only use FedEx two-day for Escapees mail forwarding and have never had an issue doing it that way.

Rob

Hi,

 

I sell online for a living and ship ~500 packages a year via USPS 1st Class. I have been for ~8 years now and have lost exactly ZERO! I can't recall any even getting too late.

 

Fed Ex on the other hand consistently fouls up orders like EVERY TIME with me! Always a day late at least! I think every delivery via Fed EX recently has been on the truck delivery by 9pm sort of message and then driver goes home before all deliveries.

So Fed Ex is not an option for me.....

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AZtex, you are a real rarity with such excellent service from USPS.  Once Escapees turns the post over to USPS or Fed-EX, you are at the mercy of USPS or Fed-EX. I have had USPS Priority One mail leave Livingston headed to a city just northwest of Houston, TX.  The shipment went to Houston to California, back to Houston, to Arizonia, back to Houston, to Livingston, back to Houston and finally Tomball, TX.  Once in Tomball it sat there for 3 days before it showed it was delivered.  It was not delivered for another 3 days....a total of 15 days to get it 75 miles. This was pretty much the norm for any USPS shipment that was a Priority One.

Use USPS at your own risk.

Ken

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I have been with skp mail svc since March of 1997 and I have received someone else magazines about 3-4 times in all that time.  I think I may have received some other persons mail maybe 2 or 3 times. At least 2 of those was someone with the same first and last name as mine and the sender did not use my PMB or the #0000 so the mail service looked it up by name and happened to pick the wrong James H. Can't really hold that against them.  I have had  a few other incidents where I was concerned about the mail being lost and did call the office. At some point it just makes you skeptical if they are telling you correct or are really interested just because you don't know who to hold responsible.  I used to work for the USPS for several years a long time ago so I understand that side and the issues. I am leaning toward most problems are ultimately with the USPS.  IE: before New years I got mail once a week from Livingsto to just N. of Memphis, Tn. Then it slowed to almost 2 full week. The last one went back to 6 days.

One concern I always have is will the person that received my mail in will be contientious about returning it to escapees or the Post Office. Of course in most cases you will never know.

I have been mostly problem free with the USPS during my lifetime but not completely. When I worked for them I did learn that most of the problems were actually caused by the sender by not packaging or addressing properly.  One of my rememberances was a large package of frozen shrimp that was mailed and went through the parcel post annex in Dallas. 

Edited by bigjim
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AZTEX  I have read this post with interest over the last couple days and I wonder which Escapee's Mail Service your using.

Mail Scanning is an optional add-on is available only to Mail Forwarding Service subscribers in Categories B and C. Category A is receiving everything and no Scanning or sorting.

I use have used Plan A in the past but over the past few years choose receive First Class mail and a few magazines. The Escapee Personnel have been great. I have ton's of problems with a Medical Supply and I would like to think Escapee Mail Service has helped me train the medical supply office about my addresses.

Clay

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We have been using escapees mail service for 2 years only time we had trouble was when getting forwarded to us from Texas and it was usps that lost mail. We use fed ex now all the time and never a problem. I do not think any mail service or response from anyone will make you happy from reading all your posts over time. Seams everything is always against you. Maybe you should use another mail service. 

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This is about the most useless forum....

Up front I asked if anyone had a contact besides the "guy on the phone"...someone to express my concerns to. Never got an answer to that but flooded with apologetics....

I'll have to remember next time someone has a problem with anything here to chime in and say I have no problems; everything is fine with me. Of course passive aggressively blame them along the way. Would help to deflect blame to a 3rd party based on anecdotal tales....But under no circumstances read the first post and try to help them!

Took me a while but I see how it works here now!

Thanks for setting me straight!

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4 minutes ago, aztex said:

Never got an answer to that but flooded with apologetics....

That is not true. I listed the number to call the business office but you seem to have chosen not to use it. (888) 757-2582

Edited by Kirk W
typo
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