GandGHuds Posted May 3, 2021 Report Share Posted May 3, 2021 Purchased a new 2021 Forest River Coachmen Encore in August 2020. Took 3 days (with overnight stops) to drive it home from Alvarado Tx. to NW Florida. The Cruise Control Never worked! To date, we have had much difficulty working with the Sales Yard, the Factory, Ford Fleet Service, Florida (warranty), the local Ford Dealership, - and with 3 other RV/Truck Repair Shops. We’re now at the start of May 2021 and both Ford Fleet Service and the last repair shop have become unresponsive. The F-53 Ford chassis Cruise Control worked briefly (minutes) on 2 occasions, right out of the Shop. Ford Dealership printed out 2 codes: both say the Tone Ring is faulty. The right rear wheel needs to come off in order to inspect/replace the same. No shop has had the wheel off to diagnose - one shop performed a borescope inspection and pronounced the Tone Ring good. Cruise Control worked for a couple of miles up the road. Beyond driving it home from Texas, and to 4 different Repair Shops (total of 7 visits) we have been unable to enjoy our brand new, beautiful, well-appointed Class A Forest River Coachmen Encore. Short of pursuing Lemon Laws, we’re at a loss. Any thoughts - ? Quote Link to comment Share on other sites More sharing options...
Ray,IN Posted May 4, 2021 Report Share Posted May 4, 2021 Contact Ford HQ customer service, be prepared to document all past warranty encounters. Do the same with Forest River customer service. Quote 2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA IN 1SG retired;Good Sam Life member,FMCA ." And so, my fellow Americans: ask not what your country can do for you--ask what you can do for your country. John F. Kennedy 20 Jan 1961 Link to comment Share on other sites More sharing options...
dblr Posted May 4, 2021 Report Share Posted May 4, 2021 Here is some contact info Tim BussCustomer Service Manager +1 574-825-8212 tbuss@forestriverinc.com Nate HedgesService Shop Manager +1 574-825-8367 nhedges@forestriverinc.com Quote 2017 River Stone Legacy 38MB 2001 T2000 Kenworth 2009 Smart Passion ET Junior hitch Link to comment Share on other sites More sharing options...
Kirk W Posted May 4, 2021 Report Share Posted May 4, 2021 Ford corporate? Quote Good travelin !...............KirkFull-time 11+ years...... Now seasonal travelers.Kirk & Pam's Great RV Adventure Link to comment Share on other sites More sharing options...
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