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Time to renew Coachnet


Alie&Jim's Carrilite

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I had just renewed with Coach-net when the batteries on our truck died last month. Called Coach-net for a jump & made sure they knew we had a diesel rig. When the rep called back to confirm that someone was on the way, he commented (apparently from their notes) that we had one of the converted Semi's and he thought that was pretty cool. Took about an hour from the time I called. I was pretty happy with the service and no BS over "that's a commercial truck" or "we don't support Semi trucks".

 

Paul

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Stay away from AAA. While they do offer RV service, they only offer it in some zones. So if you have a breakdown in a zone that doesn't offer the service, you'll be stuck with finding help on your own, paying for it out of pocket, and then trying to seek reimbursement from AAA. Stick with CoachNet or Good Sam.

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I've had good service with both Coachnet and Goood Sam. BUT, you have to be aware of the "fine print", because both have it and they may not do what you "think" they will. Coachnet would not tow me out of the mud in my BIL's drive because it was "not on a paved road". They also informed me that even if I was on a deeded dirt road they would not service me. You have to be ON pavement so the tow truck can be ON pavement. I know people that have gotten pulled out off pavement....but that is what the supervisor told ME.

 

on edit: with that said, I will still use Coachnet...I'm just better informed now....

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Coachnet gave us great service when we had our HDT and trailer towed in Atlanta on our way to the ECR in April. The tow truck company was another story, unfortunately. Coachnet advocated for us and was ready to fire the tow operator and call another one if we wanted. I really can't put much blame on Coachnet other than they possibly could have a better way to screen who they call. I doubt I could not have done any better had I chosen a tow company myself.

 

Jim

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What Jack said , as a previous AAA provider in a northern Mi recreation area I've gone on wrecker calls to unstuck a 4x4 and boat trailer from a public access, 100 yards out in the lake. from a hunting camp 3/4 mile down a fire trail after 14 inches of snow overnite. and probably one of the fondest was the 3am call to rescue daddy's truck from a known mudpit when it couldn't climb back over the ice around the edges of the pit and I was supposed to wade in 18" of water to hook it up. Like Jack said read the fine print it's there to protect everyone from misuse/abuse it also leaves room for interpretation by the wrecker operator.

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We were towed twice in our previous Class A and had one service call through Coach Net. On our first tow the driver/owner stated that Coach Net was the best company he dealt with. Where other companies will argue over price or call around looking for a lower cost tow service that might be a greater distance away but Coach Net wants to get the customer taken care of as soon as possible.

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I don't think I'll ever get tired of a pic of the Pete towing a Volvo! :wub: Sorry Phil......

 

I had Coachnet but switched to Good Sam because of slightly better benefits and a tad cheaper? Have been lucky enough not to need any roadside service yet, so can't compare actual services. Also have AAA Platinum since I like the DMV and travel services they offer combined with the local towing service is good.

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Since my rig is less than 2 years old I thought it would be awhile before I needed them. But when I had a blowout near Tahoe a few weeks ago in some nasty weather coachnet had me back on the road in an hour. I've never had nor needed roadside service before.

 

James

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I have tried to get Coach Net but they told me they would not cover my HDT unless it was singled, Jim I know that is not a issue for you.

They will cover tandems, but you need the motor home policy, not the towables policy.

 

I had to correct mine this year. If you have the motor home policy anything you are towing is automatically covered.

 

Geo

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They will cover tandems, but you need the motor home policy, not the towables policy.

 

I had to correct mine this year. If you have the motor home policy anything you are towing is automatically covered.

 

Geo

 

Ok great thanks for the info, I guess the girls working the booth did not know that, will check again.

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Not trying to hijack but I've read the Good Sam Platinum Plus brochure and can find nothing limiting towing of converted semi even if tandem. Have I missed any " gotchas"?

Don't know if it's a "gotcha" but we had it happen 300 miles north of "Nowhere". (halfway between Whitehorse and the Alaska line)

 

Broke down, Susan goes to call for Good Sam while I stay with the rig. She gets flustered and tells the nice young man at Good Sam that our semi, towing our fifth wheel is broken and we need a tow. He replies that they don't cover commercial vehicles. No amount of trying to explain our legal, marital, mental, or social status would convince him that we are indeed a motorhome.

 

Now we have a sheet of paper in a notebook in the cab, listing all do's and don'ts of communicating with towing services, police officers, emergency personnel, etc.

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