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Escapees website


Ron

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For the past month or two I've been unable to get on the Escapees website. I've tried using Safari and Firefox on my Macbook Pro. I go to a lot of different websites and don't have problems with any of them except the Escapees website.

 

Every time I try to go there I get this message:

 

"

Safari can't open the page

Safari can't open the page "https://escapees.com" because Safari can't establish a secure connection to the servier "escapees.com"

"

 

I'm not intentionally telling it to go to a "secure website" or establish a secure connection (i.e., https) but somehow no matter how I try to get to the Escapees site it "automatically" inserts the https in the address.

 

Anyone else having this problem? Anyone know how I can avoid this problem?

 

Thanks,

Ron

 

MacBook Pro running OSX 10.8.5, Safari 6.2.6

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I haven't been having any problems accessing the Escapees mail website, either on my Windows 8.1 computer using Internet Explorer, or on my Android phone using Chrome.

 

Is there some setting on your Macbook that tells it not to open a secure website?

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Escapees does indeed display an certificate error if you try to access it with https:// instead of http://. Is there an issue as I have never tried to access the forums under encrypted https protocols before. Linda try it by changing the address and you will see what they are seeing I believe. Just click the go back button and you are right back here.

 

If you click on the address you are seeing this on, in most browsers it will highlight it, click again and the highlight is removed. Move your cursor to put the secure s behind the http and then hit the retry or search button to refresh the page and you will see. So it is not limited to Apple platforms. Since al the other Apple users are not complaining I would suggest you check your security settings and adjust them to not always go to encrypted (https) versions of a web address.

 

That help?

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Escapees does indeed display an certificate error if you try to access it with https:// instead of http://. Is there an issue as I have never tried to access the forums under encrypted https protocols before. Linda try it by changing the address and you will see what they are seeing I believe. Just click the go back button and you are right back here.

 

If you click on the address you are seeing this on, in most browsers it will highlight it, click again and the highlight is removed. Move your cursor to put the secure s behind the http and then hit the retry or search button to refresh the page and you will see. So it is not limited to Apple platforms. Since al the other Apple users are not complaining I would suggest you check your security settings and adjust them to not always go to encrypted (https) versions of a web address.

 

That help?

 

I have changed the https to http by editing the address in the URL address. The problem is that it still tries to go to https (it modifies/changes my http to https). I can go to many other websites that are either secure (https) or non-secure (http). It is only the Escapees website that is giving me this problem. I'm now thinking it's a problem with either Safari or perhaps the OS. I first suspected the Escapees website because I know they've made a lot of changes to it recently I wasn't having any problems with ANY other website. Also, I just tried going to Escapees with my iPhone and it loaded properly. I think I need to address this as a problem with my system.

----ron

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I'm not familiar with Safari. Is there any way to delete previous cookies for this specific website? Maybe an old cookie is trying to force you in that direction. I've had that happen in Firefox and IE both.

Thanks for the suggestion. I should have mentioned that I did previously clear the Escapees' cookie from the cookies file. I also "Reset Safari" with all options checked. This resets history, top sites, location warnings, website notification warnings, removes website data, clears the downloads window, and closes all Safari windows.

 

I should also have given more detail about my experience getting on the website with my iPhone. While I was able to get on the Escapees website using my iPhone it didn't go there right away as it does all other websites. It first gave me a message:

 

"

You cannot browse this page at "escapees.com" because it is restricted

"

 

Along with the above message it gave me a button that said "Allow Website"

 

When I clicked that button it made me enter the passcode for my iPhone and then it went to the website.

 

Reading the Apple Support Community website I found someone having a similar problem. Answers to that person's question suggested that the OS probably detected the website itself redirecting my attempt to access it and the address to which it redirected me did not have a valid certificate. Perhaps this is the problem given what RV said about the website having a certificate error.

 

---ron

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The problem is that in order to meet PCI compliance, the computer the store runs on cannot allow connections by SSL or TLS 1.0. PCI is an internet standard and the change appears to be fairly recent because we have not had this problem in the past.

 

Browsers that connect by using SSL or TLS 1.0 will be rejected. This has affected mostly Safari users but any browser not configured to connect using TLS 1.1 or 1.2 will not be able to connect.

 

Due to having to be PCI compliant, there is no workaround. The end user must be using a browser that is compatible. It is not a problem we can "fix" on our end other than moving the store to another computer. Even then the store computer would still have to be PCI compliant.

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The problem is that in order to meet PCI compliance, the computer the store runs on cannot allow connections by SSL or TLS 1.0. PCI is an internet standard and the change appears to be fairly recent because we have not had this problem in the past.

 

Browsers that connect by using SSL or TLS 1.0 will be rejected. This has affected mostly Safari users but any browser not configured to connect using TLS 1.1 or 1.2 will not be able to connect.

 

Due to having to be PCI compliant, there is no workaround. The end user must be using a browser that is compatible. It is not a problem we can "fix" on our end other than moving the store to another computer. Even then the store computer would still have to be PCI compliant.

I don't know Travis. My browser is using something that works on a wide variety of secure websites - most of them major corporations that I'm pretty sure are PCI compliant. The Escapees website is the only site I've had a problem with. I'm not saying the problem is with your system but I don't think the problem is caused by my use of of a browser using an obsolete protocol or I'd be having this problem on many other sites.

---ron

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PCI Compliance is usually checked once a year. If a company was last scanned before the change, they will likely not have implemented the new standard. Once they are scanned again, they will fail until they make the change. We did not fail this on our scan last year. It was not a requirement then. We had to be scanned when we migrated to the new store and that is when we failed and had to change.



Moving to the new site did not change anything except the date of our scan. If we had kept the old store we would have failed when they scanned us anyway


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I've checked with a friend who is an avid Apple user and they tested it for me and said that if my friends here with Apple OSX computers will install Firefox, that should clear up their issues.

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Many Safari and some others users are able to fix the issue by clearing their cache, cookies, etc. I would give that a try and see if it helps resolve the issue.

As noted in a prior post yesterday, I did clear Escapee cookies and also "reset" Safari - no help.

 

I've checked with a friend who is an avid Apple user and they tested it for me and said that if my friends here with Apple OSX computers will install Firefox, that should clear up their issues.

 

I'm a little unclear on your post. When your friend tried going to Escapees with his Apple computer did he/she have the same problem we're discussing?

 

I did try Firefox yesterday and got the same result. But the version of Firefox I have on my computer has not been updated in a long time because I never use it. I was using Firefox a few years ago when Safari seemed to have problems with several websites I used. After Apple and/or the websites fixed the problems and became compatible I went back to Safari. I really don't want to change browsers again just so I can get on Escapees - I prefer the Safari browser.

 

I've been given a proposed fix to try by a member of the Apple Support Forum. It's a bit involved so I'll give that a try later today.

 

Thanks to everyone for the suggestions.

 

---ron

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I'll ask if I run into them. Sorry my problem with troubleshooting Apple is I can't duplicate issues myself, just search for them or ask a bud who runs OSX.

 

But it is an issue with the Escapees website because I can duplicate it in IE11. When I add an s to the http:// in the url here is what I get:

 

 

 

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So it is not an isolated problem with Safari.

 

When you other Apple folks are connecting and saying no issue are you connecting with the secure URL as I attached in the first picture above? Because Ron issue is that his computer is set up to connect with https://whateverdomainyouwant.com

 

Are you folks with Safari able to connect with a secure connection? Because I don't think they have one from my tests just now with IE. I don't run FF so can't say about them and I connect with standard http://www.whatever.com

 

Notice the https in the first and the http only in the second?

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RV,

 

Thanks for the information in the above 3 posts.

 

Regarding this from your post: "When you other Apple folks are connecting and saying no issue are you connecting with the secure URL as I attached in the first picture above? Because Ron issue is that his computer is set up to connect with https://whateverdomainyouwant.com"

 

As far as I know I have nothing on my computer set up to connect to Escapees using https. I connect to many websites using http. When I type http (w/o the s) in the URL address to get on Escapees I get the error message noted in the above post. Then when I go to my browsing history it shows the address as https. According to some folks on Apple's Support Community this is an indication that the Escapees website is redirecting me to a secure (https) address and I have no control over this.

 

When you log in (or try logging in) to Escapees using http, try going to you browsing history list and see if the address shown there is http or https.

 

Thanks,

Ron

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My wife and I have no problems with safari. Try updating to a newer version. I would not use firefox or google chrome.

Thanks for the info. What version of OSX are you using?

What version of Safari are you using?

After you first get onto the Escapees website please look at go to Safari / History and let me know what it shows as the last (top of list) address. When I do this it shows ""http://escapees.com/" in the URL address box.

 

Thanks,

Ron

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I get an http with no s and apparently even for the ones that I added the s? Never had a problem with any other website like this. I do connect securely with websites t=when they change like going to secure checkout from http://.

 

James and Travis might find something more from the snips I posted. I don't have a clue why the SKP website acts like that for you.

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I get an http with no s and apparently even for the ones that I added the s? Never had a problem with any other website like this. I do connect securely with websites t=when they change like going to secure checkout from http://.

 

James and Travis might find something more from the snips I posted. I don't have a clue why the SKP website acts like that for you.

Thanks for trying that. Lots of 'mystery' associated with the SKP website.

---ron

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Travis,

 

Did you see the note above from RV showing his error messages when connecting with IE on a PC? Did you also see that when he did approve connection in spite of the errors that he was connected as http rather than https even when he specified https in the URL?

 

For those of us who are using what you seem to think are incompatible browsers I would like you to consider allowing users to choose between http and https for those areas of the site that don't really need encryption.

 

Thanks,

Ron

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I'm no expert on website administration, encryption, SSL certificates or related matters. But I did find a way to test or evaluate a website's SSL certificate using this website. After running the certificate test for "escapees.com" I got this message from the test tool:

 

 

Error while checking the SSL Certificate!! warning.png

The SSL Certificate we found on this site is not meant for escapees.com, probably this is another site on the same server.

We advise you not to submit any confidential or personal data to this website because a secure connection could not be established with this website.

 

 

 

 

 

I'm now thinking there is a problem with the Escapees SSL certificate and my web browser is just doing its job of trying to protect me. Any experts here that can shed a little more light on this?

 

I used the linked website to test the certificates of my banks, my hospital, and a few other sites I use regularly. In every case the report showed the site was safe to use however it often pointed out minor deficiencies or possible needs for upgrades. Others might find it interesting to test the Escapees website from your computer/browser. You might also want to check your bank or other websites that you use.

 

---Ron

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