Allied Recreation Group - ARG Coburg, Oregon

[Chris-n-Dennis]

We just departed ARG's Coburg facility today after spending almost 2 weeks on warranty checks, fixes and tweaks. A few thoughts:

 

1) Have an appointment! They are usually booked solid so drop-ins have significant waits.

2) Communicate your problems to them before actually arriving. Helps them on which tech to schedule for the work.

3) If not from the area, suggest literature from the various chambers of commerce in advance to assist in planning outings if you are so inclined.

 

The facility has 50amp service and water hookups. There is also a dump station on site. Typically, you arrive the night before and grab a free slot if you can. Check in times are prearranged but pretty much count on a 6am start. At 6am, the techs come out, describe their intentions for the day and take your coach back to the shop. You then have the choice of some of their excellent coffee in their waiting room or to head out. There is a TA truck stop about 2 blocks down the road with a cafe with the normal selections - all prepared well with good proportions.

 

The shop takes their lunch hour at 10;30am then at 2pm will bring your coach back to your slot and the tech goes over what work was accomplished, what remains to be done or says the work is complete and you are now free to sell your first born.

 

This is the old Monaco facility and alot of the staff are ex- employees. The two we worked with were simply outstanding and took the blinders off; pointing out potential problems completely outside of the work order.

 

We were impressed by the treatment, this was all old school customer service at the highest level. While I may be a bit biased since I was lucky enough to escape from the hell of our dealer service and get this wonderful new experience but the bias was well deserved.

 

Dennis