Ronbo Posted May 5, 2015 Report Share Posted May 5, 2015 I have replied in the recent past about the poor tech support from Rand McNally. I just received it back yesterday from repair. I plugged it into my computer and had the same problem. Unable to update. I called today and talked with a very nice lady named Lonetta. She did her thing and got a senior tech on the computer. They were not able to resolve the problem. she is sending me the newer model out no charge and I will ship this one back. She has done more than all the other techs in the past. I would now be able to purchase another Rand McNally product with confidence. Ron C. 2013 Dynamax Trilogy 3850 D3 2000 Kenworth T2000 Optimus Prime Link to comment Share on other sites More sharing options...
wa_desert_rat Posted May 5, 2015 Report Share Posted May 5, 2015 She has done more than all the other techs in the past. I would now be able to purchase another Rand McNally product with confidence. As long as you could be sure that Lonetta was still on the job. WDR 1993 Foretravel U225 with Pacbrake and 5.9 Cummins with Banks 1999 Jeep Wrangler, 4" lift and 33" tires Raspberry Pi Coach Computer Ham Radio Link to comment Share on other sites More sharing options...
lappir Posted May 5, 2015 Report Share Posted May 5, 2015 I have replied in the recent past about the poor tech support from Rand McNally. I just received it back yesterday from repair. I plugged it into my computer and had the same problem. Unable to update. I called today and talked with a very nice lady named Lonetta. She did her thing and got a senior tech on the computer. They were not able to resolve the problem. she is sending me the newer model out no charge and I will ship this one back. She has done more than all the other techs in the past. I would now be able to purchase another Rand McNally product with confidence. I had a similar situation with my Rand McNally a few years ago. The unit was right at two years old and I decided to get the "lifetime" map upgrade. Bought it on line but couldn't get it to load onto my device. Made multiple calls to support with reports "Oh, that unit is obsolete", we will let you "upgrade right now for $$$". I declined since the unit was only 2 years old. After posting on the RV Network I got a call from my own Lonetta, she was able to get the unit to take the upgraded map and all was good for another couple years, until I got the dreaded black screen. I could still hear the directions to my trip but could not see the map. It would still tell me when I was going 5mph over the posted speed limit but nothing I could do would bring back the picture to the screen. No one came to my rescue either, after posting here. I am now using Google Maps or Copilot on my Samsung 7 inch pad. It works ok, but is not as easy as the Rand. I have been tempted to try another one but so far have held off. IF I start moving more often or am changing my routes significantly I will look at the Garmin and Rand McNally and buy the less expensive one probably used off ebay. Rod White 2000/2010Volvo VNL 770 with 7' Drom box with opposing doors, JOST slider hitch. 600 HP Cummins Signature 18 Speed three pedal auto shift. 1999 Isuzu VehiCross retired to a sticks and bricks garage. Brought out of storage the summer of 2022 2022 Jeep Wrangler Sport S Two door hard top. 2007 Honda GL 1800 2013 Space Craft Mfg S420 Custom built Toyhauler The Gold Volvo is still running and being emptied in July. Link to comment Share on other sites More sharing options...
Bob Vaughn Posted May 5, 2015 Report Share Posted May 5, 2015 My Rand McNally seemed to be behind me.....It would tell me to turn after I passed the road I was supposed to turn on and it would say restaurants near by. I got rid of it but I lost out because I had purchased lifetime maps..... Link to comment Share on other sites More sharing options...
Ronbo Posted May 5, 2015 Author Report Share Posted May 5, 2015 Many units now come with lifetime maps. Ron C. 2013 Dynamax Trilogy 3850 D3 2000 Kenworth T2000 Optimus Prime Link to comment Share on other sites More sharing options...
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