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DRV Shake up


s106300

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For those considering mods to a DRV, be aware that there has been a "shake up" at DRV and they have lost staff, resulting in very slow response time. Their VP of sales, Kyle, is at the helm now and is much more reticent to do special modifications to the units. This approach appears to have taken our RV dealer by surprised and they don't seem pleased either. Mods that were accomplished for previous customers are now being declined by DRV. We have been kept at bay for a month now with no firm commitment (or price for the mods) and are not too happy!

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For those considering mods to a DRV, be aware that there has been a "shake up" at DRV and they have lost staff, resulting in very slow response time. Their VP of sales, Kyle, is at the helm now and is much more reticent to do special modifications to the units. This approach appears to have taken our RV dealer by surprised and they don't seem pleased either. Mods that were accomplished for previous customers are now being declined by DRV. We have been kept at bay for a month now with no firm commitment (or price for the mods) and are not too happy!

 

Just now got back in country.... When did this start and what mods did they not want to make? You know everything we had done in our unit and it didn't seem to be a problem at all then.

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I know a lot of the modifications they were wanting to make as they were in our trailer looking at the changes we made and added some additional ones for their use (including a few I wish we had thought of). A lot of those involved cabinet changes, changes to wall openings, cabinet depths and the like which would be crazy to rip out and rebuild...

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I'm afraid it is the way the industry is going. We own a Hitch Hiker 363RSB. When they closed their doors we happened to be at the factory to have some items added to the rig. I had a long conversation with the owner Mike Mitchell about why they were shutting down. In a nut shell, as others have already stated, most RV buyers are most interested in price. He said they don't care to hear about the frame, the structure etc. Our rig was 100k when we bought it and he said they see other brands with larger rigs for 70k so that's the way they go.

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Yeah it is a problem even in the full custom rigs. The first thing I typically hear when anything about cost is discussed is why a custom coach is not priced like a DRV. Well, it could be. But then you would not get the infrastructure and features of the custom coach. The high end market is limited, and DRV was a very nice alternative if you did not want to go full custom. Probably not any more....at least to a lot of people.

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Mine is in paint as we speak. We did a bit of customs to our unit. Kyle has been very kind and help full when ever I have called. I know that Ryan left. i can not remember where he went to. Here are my build pics http://www.thorforums.com/forums/f29/2016-38rsb3-build-1447.html

I also had Thor owners open a DRV section on there forum. The mod there really knows how to run a forum there.

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I just joined that site and unfortunately it reads like "Praise Thor" to me. Sorry to be negative but that is what I read.

 

Not sure what you mean? It is an owners group and I think Thor watches and posts on the forum. Always GREAT if a manufacture will monitor owners forums.

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