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Ron & Donna

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  1. Using the MyDish app to change service address while on the road does work, however, there are still a few glitches in the system. On May 31 I attempted to change my locals from Arizona to Oregon using the Outdoor section of the app. The app, as well as the automated email responses, indicated the change happened correctly but the locals didn't show up. By June 2 the locals did show up and all was good. Today I again changed them, this time to Seattle, and everything went perfectly with the new locals showing up within about 30 min. I think the problem the first time was that the app had difficulty sending my receiver a re-authorization to force the change to take place and my receiver had to wait for the regularly scheduled re-authorization to take place, usually around midnight. Bottom line is making this change via the MyDish app is a work in progress and Dish is still making adjustments to the process. This according to the support tech I was working with via email. Ron
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