Kelton Grizzard

All things said, I appreciate all the comments so far. Main issue appears to be lack of proper alignment.

I wasn't aware of the "cord tucking" until yesterday. They are not under either end cap as I did not remove the cap on the spring side of the tube. I also know I did cut the motor end cords too short and did not place them inside the tube. This is part of the problem as the fabric shifted towards the motor end with the initial roll up. I am hoping that after centering the awning again and securing it, I won't have to deal with the spring.

I've also seen videos of spring winding with the "reel" not mounted to the coach. Spring was wound clockwise and then "pinned" before reinstalling on the awning arms.

Yes. This past Saturday

We recently installed a new Shade Pro fabric on our Dometic power awning. I researched the installation thoroughly, u tube and such and feel we did everything correctly. But, now the awning will neither extend or retract. I was able to roll the awning back up by hand while "bumping" the motor with my remote. The fabric also did not roll back up squarely and has moved slightly to the front of the trailer. I am able to move it about a foot off the trailer wall and then retract back but that's it. I believe I "pinned" the tension spring end of the roller correctly based on the one video I was able to find. My question is: Should I attempt to re-tension the spring and it what position should the awning be in? Retracted to a foot or so off the trailer wall or completely removed?