I just signed up for a supposedly unlimited hotspot plan with AT&T for $50 a month. I added it to my AT&T unlimited cell service account which has 3 phones with an unlimited plan.
I received my mobile router, the Nighthawk M1, 2 days ago. After I set up the NightHawk it displays that I have a 5 GB Plan and shows my data remaining and the SIM card was suspended!
I called AT&T yesterday to activate the sim and I complained that this is suppose to be an unlimited plan, and they assured me again, that it was an unlimited plan. I’ve rebooted the Nighthawk several times it still states I have a 5 GB plan! Going to the store sometime this week and if that’s not the case I am going to return it within that 14 day window!
When I first called AT&T and set up this plan and added it to my account I spent 1 hour and 44 minutes on the phone with them, Having them ensure me that this was in fact an unlimited plan with no throttling. I did this because of the research I’ve been doing. I found that most of these service providers will throttle you down with high usage. AT&T told me with my plan they would never throttle me down due to my own personal high volume usage, however, their network, as a whole, may slow down due to high volume. I repeatedly asked the same question, I even held on the phone for 30 minutes Just to speak to a manager to double check this!. FRUSTRATING!
I will give an update once I’ve found out what is really going on.