Roobah

My Follow up -- (thought I posted this a few days ago found it in my drafts so trying again) Since I'd called Terri (at MyDakotaAddress) and encountered a full message box, AND also made calls to Dakota Post (3 times between Thursday and Monday)to see about rolling over the suggested account) and just getting 5 days of 'leave us a message we'll get back to you if you are a MyDakotaAddress customer we don't want to talk to you message because you aren't nearly as important as our customers or the rest of the world' due to the volume of calls at both businesses they must have been getting innundated. 100% Dakota Post wasn't / still isn't meeting their promised call-back timeline. As of Tuesday evening I still never got a call from them. By mid-afternoon Tuesday, I decided this is NOT the kind of place I'd do business with when you can't even answer the phone or return a call after DAYS and DAYS. There's enough other competition providing similar service. But on Saturday evening when I called what I thought was Dakota Post since it was well after their promised return call time period, turns out I called the wrong number on Saturday and Terri answered the phone (must have REALLY been working some overtime and cleared out all those voice messages!!! -- in the conversation I think she said she'd been working 12-14 hour days since the notice). Dakota Post who promised to be working around the clock throughout the weekend to return all calls hasn't called yet-- still waiting and it's late Tuesday evening now -- HEY DAKOTA POST, don't return my call, okay? I both called (3X) and emailed them (1X). I did get a return email to get the process started with some form filling-out from Dakota Post - but it appeared to be a standard agreement and did not even mention anything about a cross-agreement Terri mentioned. I was also told MyDakotaAddress GOLD users (which I am) would be getting a matching price offer to continue mostly similiar service in a negotiated deal between the two companies. (I don't even know what that really means, which is why I want to talk to someone, but haven't been able to, yet -- don't bother, I am shopping elsewhere for more reliable service.) Anyway, Terri said MyDakotaAddress would be refunding my future service renewal in full (I just renewed a couple of days before the notice of going out of business) and they would be returning the balance of my available mailing funds to my account and Terri confirmed that she had just mailed all of the mail I requested to be sent on the 24th of July on Saturday the 28th of July (got it on Monday), noting they had gotten behind in sending out everyone's requested mailings and apologized for not mailing it earlier. (I'm fine with that, I'm not in a hurry for the mail, I just wanted positive confirmation that it was on its way). After that final mailing she was able to give me my final available mailing balance that will be returned. It occurred to me that Terri will be without a job. I expressed sympathy that she's losing her job and wished her luck in finding something new and let her get back to work. Summary, while I haven't yet received any refunds, and I'm wondering if I should reverse charges (should I trust that they will actually honor promised refunds?) I STILL have to say, I'm more impressed with the service I am getting NOW post-business-closing with MyDakotaAddress than I am with Dakota Post's performance. I've set aside some time to work on this today (Tuesday) and expect 100% satisfaction, but I'm also weighing my options. I'm still sitting on a vehicle I just bought last week that I can't register or drive because of all of this. while not the fault of any of these businesses, they should just know that when I try to set up some kind of transaction I'm already annoyed from the get-go and looking for 100% satisfaction resolution. Sorry so long Not endorsing any particular business, just giving my experience so far. NOT a happy camper!

Doc, Thanks for the info. Here's my take about "timing" of this and lack of notification -- not to mention that because I'm on the road, I don't typically check my email every single day! I got notice of some important mail on 23 of July. Asked for it to be forwarded on 24th of July. Received notice of Bill to renew my service for another 3 months (premium service) on 24th of July after I asked about whether it was due yet or not. Paid that renewal bill on the 24th of July. Got a receipt for 3-month renewal on the 24th of July. Received a "regret to inform you we're closed for business" notice on the 26th of July and no mail received after the 25th will be forwarded and will be returned to sender. I also requested a notice of balance for my mail deposits in my last email. The problem is I usually get a confirmation that my mail is on its way when I ask to have it forwarded. I have not heard a thing. Their phone answering service mailbox is full, so not way to leave a message. So I have no idea if the mail is on its way or not given the confusion of the past few days. (By the way, that very last mail includes my IRS tax refund I've been waiting for -- due to my tax situation, I can only get paper checks in the mail from IRS that come MONTHS after I filed my taxes, so please don't suggest I file my taxes electronically that's not available to everyone in all situations and I happen to be one of those who cannot file electronically -- anyway). THAT check is not something that I am excited to have to go chase down if it got sent back to the IRS.) I only found out about this 'closure of business' today because I wanted to get a new car I bought yesterday (the 26th) registered and logged in to begin that process. So now I have to scramble to go find somewhere else to get my vehicle registered before I can drive it, and I'm extra annoyed that someone didn't give me a head's up about a possible business closing, especially when they asked me to send in a payment for another 3 months service 2 days before notice of business closure! Does that mean they didn't know they were going out of business on the 24th of July, or that it was even a possibility? I'm so annoyed at that, I'm considering reversing the Visa payment for non-service if it can't be properly transferred to something else, not to mention a pretty good chunk of change sitting in my mail deposit account, what happens to that? The fact that I didn't get acknowledgment that my mail was on its way and didn't get a response about my mail funds account balance leads me to believe this was an extremely sudden event. But it sounds like some of you out there did get indicators that there was a looming business closure. I got zero notice until after the fact. Now I'm scrambling. Dakota post: I called. All I get there is a message stating they are WAY swamped due to this sudden closure of My Dakota Address and leave a message they will get back to me when they can. (I guess no car registration for a while?) Just annoyed. But I understand life gets in the way. Roobah