Well, I called customer service. They transferred me to Connected Car customer service. They told me they couldn’t offer any help with the Mobley. They told me to call ZTE. ZTE couldn’t help me because I couldn’t connect to the Mobley. They did offer to test the out of warranty device for $69, but I declined. I called Att customer service back and asked for the PUK codes so I could try another device and they would not give them to me. I guess I will just have to give up the plan. I don’t know what else to do. I am very disappointed with ATT.