Jump to content

abgraham85

Validated Members
  • Posts

    9
  • Joined

  • Last visited

Everything posted by abgraham85

  1. Well, I called customer service. They transferred me to Connected Car customer service. They told me they couldn’t offer any help with the Mobley. They told me to call ZTE. ZTE couldn’t help me because I couldn’t connect to the Mobley. They did offer to test the out of warranty device for $69, but I declined. I called Att customer service back and asked for the PUK codes so I could try another device and they would not give them to me. I guess I will just have to give up the plan. I don’t know what else to do. I am very disappointed with ATT.
  2. OK, I went to two different AT&T stores. The first one didn't have a clue what they were looking at and they said they had no way to test the sim card. So I went to another AT&T store. She pulled up the account and said the sim card was good because it would show an error on my account if it went bad. I am not sure I believe that. Anyway they were no help. The second store recommended that I call customer service and get the device replaced. I explained that it isn't made anymore but she assured me that they have some in stock and would replace it. I will call customer service today but I am really disappointed they weren't more help. I hate to give up this plan but I can't pay $20/month for nothing. I think they are just trying to get everyone off the plan by refusing to help them.
  3. We were fulltimers for nearly 12 years. I picked up a Mobley when it was available with the unlimited car connect plan. Last year we bought a house but kept the plan because it was so valuable. We hadn't used the Mobley for a while. When I got it back out it seemed to work fine. It did do an update and we started getting the 2 hour shutdown, but we could live with that. We are now on a trip in our RV. It worked fine for about a month and then suddenly stopped. Now the power light comes on but the other light won't come on at all. I know some folks have moved the sim card to another device. Is that still doable? Which device and how do you do that? Detailed instructions please because I am not that up on technology. Thanks for any advice.
×
×
  • Create New...