I just read the renewal paperwork for my policy. It says "additional vehicles are eligible for Roadside Assistance Only". Which means only our travel trailer is fully covered, but our truck & car are not fully covered. Not sure what will happen if our truck breaks down on the highway while towing the trailer.
Based on the above issue, I made several calls to SafeRide customer service, and obtained some interesting info. Initially, my 1st call was regarding their cell phone app which I downloaded and set up a year ago. My new member number & effective date did not update when I renewed for 2020. Customer service acknowledged they had not yet set up the system to automatically update that info in the app, but it could be done manually. If that didn't work, try deleting the app & downloading again. I tried both of these options, but neither accepted my new renewal member # so I called back again. I spoke to a different person in customer service who checked to find out the Escapees program does not include the phone app. She was not sure why I was able to set it up successfully a year ago, but that is the reason it won't accept my member number now.
Georgianne/Kerensa, is there a reason the Escapees program does not include the phone app?
Thank you.....