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billr

Hopper 3 restart code 1599

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This is reposted with more info  Sorry for the second post  should have added to last one   Hoping someone has some  help on this.  

We occasionally have the Hopper 3 shut down and come back with the following error box

1599  Your receiver is running a system check and will reboot shortly 

when this happens it reboots and picture returns in about 3 min or so only to have it happen again in 20 seconds or so. This repeats from 5-15 times. Various times of the day. Evening time being most prevalent

Dish sent two hoppers already. Tech support no help. 

Anyone have a solution?  

Edited by billr
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Spoke to a dish customer care case manager , she said she specializes in the service tough issues and they track and make recommendations to fix things. I guess. 🤔

She also works the RV side of Dish support. Was very familiar with the Hopper  and traveler setup. 

Told me she’s has spoke with many people with the same issue in homes as well. Even her home  

Recommends activating Prime Time Anytime and not set each show on networks if you tape a lot.  We do. Said the timer can get corrupted easily and cause a software issue and conflict which puts a reset in place. The multiple ones are caused by the conflict not clearing on the reset. 

So far after 3-4 days of setup like this we have not seen the issue return  

She said if we do see it disconnect the coax from receiver and  reconnect it usually stops the repeat reset that time  

She also said in DRV then  prime time  then timers at top review them  if any stuck in there then delete them  they can cause issues 

I did have one from a month ago that was there that shouldn’t have been    

Maybe this will help someone else.  

 

 

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