rving4us Posted November 16, 2018 Report Share Posted November 16, 2018 I know this has been beaten to death, but I need some advice. I have had DTV for close to 22 yrs now and since we went full time 3 yrs ago have never had a problem changing my service address. We only change it 2 times a year. We don't bother changing when we travel just at our summer and winter locations. We got to our winter park in Florida yesterday and I have spent 3 hours total on the phone trying to change our service address. We also have AT&T connect a car (wifi) and now our accounts are combined. I was told ( I called 3 different times trying to get someone in the lower 48) that we could not change service address anymore without a move request which required a service technician to come out and install my already installed equipment at a cost to me. My dish is stationary, my receivers have not moved and I have 95 to 100 % on my signal. I have all the upper channels just fine. How do I get them to just change the service address? I really don't won't to change to Dish. BTW I can't get locals on the antenna here. Thanks for any advice. 2014 Ram,4x4,dually,CC Cummins 2011 Carriage Cameo 37KS3 full body paint, Most options except Generator SKP# 123923 Link to comment Share on other sites More sharing options...
Mark and Dale Bruss Posted November 16, 2018 Report Share Posted November 16, 2018 It has been beaten to death and just reading previous threads will have everything you need to know. Please click for Emails instead of PM Mark & DaleJoey - 2016 Bounder 33C Tige - 2006 40' Travel SupremeSparky III - 2021 Mustang Mach-e, off the the Road since 2019 Useful HDT Truck, Trailer, and Full-timing Info atwww.dmbruss.com Link to comment Share on other sites More sharing options...
remoandiris Posted November 16, 2018 Report Share Posted November 16, 2018 Sounds like Direct and AT&T changed the rules and you got screwed. Link to comment Share on other sites More sharing options...
Ronbo Posted November 16, 2018 Report Share Posted November 16, 2018 I was getting a run around the last time I changed service address. I called back and ask doe customer retention. After explaining to her why I was frustrated and my purpose for having direct was to receive locals in areas without ota tv and wanting to stay abreast of weather, she had my service address changed in less than 5 minutes. Ron C. 2013 Dynamax Trilogy 3850 D3 2000 Kenworth T2000 Optimus Prime Link to comment Share on other sites More sharing options...
LindaH Posted November 17, 2018 Report Share Posted November 17, 2018 According to someone on another group who says he's a DirecTV customer and has recently changed his service address, he says he calls 800-769-4635 and hasn't had a problem. You might give it a try to see if it works for you (he claims his DirecTV account has been migrated to AT&T). LindaH 2014 Winnebago Aspect 27K 2011 Kia Soul Link to comment Share on other sites More sharing options...
FL-JOE Posted November 17, 2018 Report Share Posted November 17, 2018 X2 on the above number. If you have issues with getting help at that one try 877/407-4720. That number was recently posted on another forum as a good number for DirecTV/AT&T customers to get their service address changed over without a problem. Joe & Cindy Newmar 4369 Ventana Pulling 24' enclosed (Mini Cooper, Harley, 2 Kayaks) Link to comment Share on other sites More sharing options...
hemsteadc Posted November 17, 2018 Report Share Posted November 17, 2018 I got that same 'move request' story during my recent attempt to change locals. After 2 days of chat and calls, I finally found a nice lady who, after being on the phone for close to 1/2 hour, got LA locals for me. It was like pulling teeth. I was in Quartzsite, but I used a Los Angeles address after hearing that the LA spot beam is pretty big, so I'm hoping I'll never have to suffer this nightmare again. Link to comment Share on other sites More sharing options...
rving4us Posted November 17, 2018 Author Report Share Posted November 17, 2018 Just to touch base about my original post. I spent a total of 4.25 hours over a period of 3 days trying to change my service address. The bottom line, We have a AT&T hotspot and since They have started combining different accounts into one account you can no longer change service addresswith out a move request and that requires a tech to come out to install your receivers( you know the result of that in an RV). and an additional cost. We have all the upper channels so for the time being we will leave it alone. we can get basic cable in our park for $15.00 crappy reception but everything else on the DTV works. this will give me time to study Dish network. I will be asking question from the ones with Dish. Thanks everyone for your response. 2014 Ram,4x4,dually,CC Cummins 2011 Carriage Cameo 37KS3 full body paint, Most options except Generator SKP# 123923 Link to comment Share on other sites More sharing options...
LindaH Posted November 18, 2018 Report Share Posted November 18, 2018 19 hours ago, rving4us said: Just to touch base about my original post. I spent a total of 4.25 hours over a period of 3 days trying to change my service address. The bottom line, We have a AT&T hotspot and since They have started combining different accounts into one account you can no longer change service addresswith out a move request and that requires a tech to come out to install your receivers( you know the result of that in an RV). Did you try one of the two numbers mentioned above? If you did and still weren't able to get your locals changed, did you try asking for Customer Retention? LindaH 2014 Winnebago Aspect 27K 2011 Kia Soul Link to comment Share on other sites More sharing options...
rving4us Posted November 19, 2018 Author Report Share Posted November 19, 2018 LindaH, I tried every number. The simple answer is I have a combined bill DTV and wireless internet. If I dropped the wireless I could change my service address for DTV. My wireless internet is $20. a month unlimited so don't want to drop it. Customer retention was more than glad to cancel DTV. 2014 Ram,4x4,dually,CC Cummins 2011 Carriage Cameo 37KS3 full body paint, Most options except Generator SKP# 123923 Link to comment Share on other sites More sharing options...
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