rynosback Posted October 28, 2018 Report Share Posted October 28, 2018 I just got off a chat with them and they stated that there is not a PUK number for hot spots. It only took a minutes while watching the World Series. 2015 Ram 3500 RC DRW CTD AISIN 410 rear 2016 Mobile Suites 38RSB3 Link to comment Share on other sites More sharing options...
jcussen Posted October 28, 2018 Report Share Posted October 28, 2018 Called them and got my PUK's no problem. Only took about 20 minutes, warp speed when dealing with ATT. Foretravel 40ft tag 500hp Cummins ISM 1455 watts on the roof, 600 a/h's lithium in the basement. Link to comment Share on other sites More sharing options...
chirakawa Posted October 28, 2018 Report Share Posted October 28, 2018 21 hours ago, offroad said: texted ATT an got my two PUK numbers just in case. 8 hours ago, rynosback said: Well then no PUK number for you... I already got my PUK for my hotspot about two weeks ago by chat. 8 hours ago, rynosback said: I just got off a chat with them and they stated that there is not a PUK number for hot spots. It only took a minutes while watching the World Series. Exactly why I don't like chat sessions. You clearly can get a PUK for hot spots, lot's of us have already done it. I simply asked offroad how to do the text thing so I could avoid calling or chatting in the future as he clearly stated that's what he did. And, then you butted in. Everybody wanna hear the truth, but everybody tell a lie. Everybody wanna go to Heaven, but nobody want to die. Albert King Link to comment Share on other sites More sharing options...
Chad Heiser Posted October 28, 2018 Report Share Posted October 28, 2018 On 10/27/2018 at 1:20 AM, rynosback said: What is the new version number? My software version is VM6200V1.0.3 2000 Kenworth T2000 w/ Cummins N14 and autoshift 2017 DRV Mobile Suite 40KSSB4 with factory mods, dealer mods and personal mods - now in the RV graveyard 2022 DRV Full House MX450 with customized floor plan 2018 Polaris RZR Turbo S (fits in the garage) 2016 Smart Car (fits in the garage or gets flat towed behind the DRV when the RZR is in the garage)My First Solar Install ThreadMy Second Solar Install Thread & Photos and Documents Related to the buildMy MX450's solar, battery and inverter system - my biggest system yet! chadheiser.com West Coast HDT Rally Website Link to comment Share on other sites More sharing options...
TreyandSusan Posted October 29, 2018 Report Share Posted October 29, 2018 I got my PUK numbers for the mobley via chat. Took ~10 minutes. They had to verify my account by email and then they sent me the PUK to my email address. The trick was not getting the automated support chat and getting a real person with whom to chat . The support chat seems to be automated. So, I went to the sales chat and I stated that I had an issue with a locked SIM and needed a PUK, they then transferred me to a real live support person on chat and I had the PUKs in a few minutes. They tried to direct me to the PUK in my account settings but the PUK was not there. I told them the device is a ZTE Mobley and they thanked me for that information, verified my account via email and then sent me the PUK numbers to my email address. Susan & Trey Selman | email | HDT: '01 770 VED12 | 5er: '02 40' Travel Supreme RLTSOA | '16 Piaggio MP3 500 | '15 Smart Cabrio | Personal Blog | HHRV Resource Guide | HHRV Campgrounds | Recreation Vehicle Safety & Education Foundation | Link to comment Share on other sites More sharing options...
rynosback Posted October 29, 2018 Report Share Posted October 29, 2018 4 hours ago, TreyandSusan said: I got my PUK numbers for the mobley via chat. Took ~10 minutes. They had to verify my account by email and then they sent me the PUK to my email address. The trick was not getting the automated support chat and getting a real person with whom to chat . The support chat seems to be automated. So, I went to the sales chat and I stated that I had an issue with a locked SIM and needed a PUK, they then transferred me to a real live support person on chat and I had the PUKs in a few minutes. They tried to direct me to the PUK in my account settings but the PUK was not there. I told them the device is a ZTE Mobley and they thanked me for that information, verified my account via email and then sent me the PUK numbers to my email address. It starts off with an IA chat but then goes to a person if they can not answer the question. 2015 Ram 3500 RC DRW CTD AISIN 410 rear 2016 Mobile Suites 38RSB3 Link to comment Share on other sites More sharing options...
dewilso Posted October 29, 2018 Report Share Posted October 29, 2018 What’s a PUK number & why do I need it ? Dave W. KE5GOH Stuck in the 70's --- In E. Texas Link to comment Share on other sites More sharing options...
Pat & Pete Posted October 29, 2018 Report Share Posted October 29, 2018 Double post , Sorry Goes around , comes around . Link to comment Share on other sites More sharing options...
Dutch_12078 Posted October 30, 2018 Report Share Posted October 30, 2018 1 hour ago, dewilso said: What’s a PUK number & why do I need it ? This was explained earlier in this thread, but here's a link that also has a good explanation: https://www.rvmobileinternet.com/att-connected-car-mobley-sims-reporting-as-pin-locked/ Dutch 2001 GBM Landau 34' Class A F-53 Chassis, Triton V10, TST TPMS 2011 Toyota RAV4 4WD/Remco pump ReadyBrute Elite tow bar/brake system Link to comment Share on other sites More sharing options...
rynosback Posted October 31, 2018 Report Share Posted October 31, 2018 How many numbers is the PUK #? I ask because ATT gave me two numbers. On a side note, if you have to change your address they keep two on file. your billing address and a usage address. Not sure why. 2015 Ram 3500 RC DRW CTD AISIN 410 rear 2016 Mobile Suites 38RSB3 Link to comment Share on other sites More sharing options...
TreyandSusan Posted October 31, 2018 Report Share Posted October 31, 2018 The link in the post 2 above explains SIM PUK (Pin Unlock Key) 1 & 2. Susan & Trey Selman | email | HDT: '01 770 VED12 | 5er: '02 40' Travel Supreme RLTSOA | '16 Piaggio MP3 500 | '15 Smart Cabrio | Personal Blog | HHRV Resource Guide | HHRV Campgrounds | Recreation Vehicle Safety & Education Foundation | Link to comment Share on other sites More sharing options...
Ronbo Posted November 1, 2018 Report Share Posted November 1, 2018 I only received one PUK number from ATT. I ask about 2 but he said there was only 1. Ron C. 2013 Dynamax Trilogy 3850 D3 2000 Kenworth T2000 Optimus Prime Link to comment Share on other sites More sharing options...
rynosback Posted November 1, 2018 Report Share Posted November 1, 2018 On 10/29/2018 at 8:43 PM, Dutch_12078 said: This was explained earlier in this thread, but here's a link that also has a good explanation: https://www.rvmobileinternet.com/att-connected-car-mobley-sims-reporting-as-pin-locked/ So it is good that they gave me two numbers. Do you go through the controll panel to enter the PUK code? 2015 Ram 3500 RC DRW CTD AISIN 410 rear 2016 Mobile Suites 38RSB3 Link to comment Share on other sites More sharing options...
Dutch_12078 Posted November 1, 2018 Report Share Posted November 1, 2018 7 hours ago, rynosback said: So it is good that they gave me two numbers. Do you go through the controll panel to enter the PUK code? Yes... If you need to use Code 1, keep Code 2 as a backup in case you need it later on. Dutch 2001 GBM Landau 34' Class A F-53 Chassis, Triton V10, TST TPMS 2011 Toyota RAV4 4WD/Remco pump ReadyBrute Elite tow bar/brake system Link to comment Share on other sites More sharing options...
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