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I can't help but believe there are hundreds of RVers calling in and changing their temporary service addresses each day right now.  Just think of all the snowbirds in both Florida and Arizona that are returning home to their sticknbricks.  It is about the same situation.  

I know when I have called in the past, and we haven't done it for awhile, I always have to keep repeating "this is just a temporary service address change, my billing address and home service address is staying the same".  

This deal with AT&T could turn into a real nightmare!

Joe & Cindy

Newmar 4369 Ventana

Pulling 24' enclosed (Mini Cooper, Harley, 2 Kayaks)

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18 minutes ago, FL-JOE said:

I can't help but believe there are hundreds of RVers calling in and changing their temporary service addresses each day right now.  Just think of all the snowbirds in both Florida and Arizona that are returning home to their sticknbricks.  It is about the same situation.  

I know when I have called in the past, and we haven't done it for awhile, I always have to keep repeating "this is just a temporary service address change, my billing address and home service address is staying the same".  

This deal with AT&T could turn into a real nightmare!

We dont change our service address too often when traveling. Maybe once or twice during snowbird season.

2005 Winnebago Voyage 38J

 

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You do NOT call AT&T to change your service or anything else for DirecTV. You call DirecTV. That is probably why so many are having an issue. As I said, no problem at all getting this done for us. Chuck

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Chuck and Susan      1999 Fleetwood Bounder 34            Triton V10 on Ford Chassis

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I just did it on chat for the first time. It was way easier than calling them and getting someone that doesn’t speak English. Also didn’t mess with my account.

Ron C.

2013 Dynamax Trilogy 3850 D3

2000 Kenworth T2000 Optimus Prime

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Another UPDATE, maybe, hopefully, the last one.

It did not happen on the schedule as detailed in yesterday's email from ATT but I got my service address change! YeeHaww! They actually got it done a day ahead of schedule.

And at noon today I got a call from the ATT Midwest Executive Office following up to see if everything was going okay. We actually had an intelligent conversation about what had happened to me (the answer was they were having "difficulties" with the new system) and what the future of getting a service address change looked like. That answer was encouraging but only because he admitted that there was a problem and that they were working on it so that people in RV's could have a better experience changing service addresses. He even asked informed questions such as how frequently did service address changes happen. He seemed to have an a-ha moment when I told him that we go to a new place for 3 to 5 months at a time but that we may need a service address change every night for a week as we travel from our old location to our new location.

I hope I'm not setting myself up for a big letdown but for now I am optimistic something good is going to come out of all this.

2012 New Horizons Majestic | 2022 F-550 W/Classy Chassis Hauler Bed

Full Time Class of 2012 | Escapee #98787

BLOG: www.CuRVWander.blogspot.com

 

 

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I just went on the DTV website and logged in. I haven't been on the site in a long time and didn't realize that DTV finally had "chat". The other thing I noticed was in upper right there was a "Travelers" option. I clicked on travelers and DTV is acknowledging  that DNS available and other than S&B people use DTV.

JPERRY29: You mentioned a special RV 800 number. First I heard of this, would you please share the number with us. Thanks.

 

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SWharton:  The 800 number I had was from the pre-ATT acquisition.  When I used it last week it just routed me into one of their call centers.  I'll publish it again here because this forum is where I originally obtained it.  It is (was) 800-769-4635.

2012 New Horizons Majestic | 2022 F-550 W/Classy Chassis Hauler Bed

Full Time Class of 2012 | Escapee #98787

BLOG: www.CuRVWander.blogspot.com

 

 

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I have DirecTv and am currently in AZ. Heading up to ID in May. I usually stay in one place for 3-5 months. I don’t change my locales while traveling from place to place. I only change my locals when I get to where I will be staying for several months. I hope that when I get up to ID in May DirecTv and AT&T will have it all worked out. 

2015 Itasca Ellipse 42QD

2017 Jeep Wrangler Unlimited Rubicon Hard Rock Edition

2021 Harley Street Glide Special 

Fulltimer

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I have had success and I guess the old adage that it depends on who you talk to and after jperry29 did a lot of work for us. The 2nd tier rep I got on my recent call was very knowledgeable, apparently the rep I talked to before thought I had a different type of account or was dealing with the account switchover. When I explained RV only I was able to change service address just like I have been able to do for 9 years now. I only do this 2-3 times a year but may hold off until the dust settles.

Bob & Jo
Full-timing since 09/10/2009 - SKP 99512
2015 Lifestyle LS38RS

2010 Ford F-350
Our blog: http://bobandjotravelblog.blogspot.com/
Our travel photos: http://www.flickr.com/photos/bobandjotravel/sets/

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On 4/5/2018 at 10:34 PM, jperry29 said:

Another UPDATE, maybe, hopefully, the last one.

It did not happen on the schedule as detailed in yesterday's email from ATT but I got my service address change! YeeHaww! They actually got it done a day ahead of schedule.

And at noon today I got a call from the ATT Midwest Executive Office following up to see if everything was going okay. We actually had an intelligent conversation about what had happened to me (the answer was they were having "difficulties" with the new system) and what the future of getting a service address change looked like. That answer was encouraging but only because he admitted that there was a problem and that they were working on it so that people in RV's could have a better experience changing service addresses. He even asked informed questions such as how frequently did service address changes happen. He seemed to have an a-ha moment when I told him that we go to a new place for 3 to 5 months at a time but that we may need a service address change every night for a week as we travel from our old location to our new location.

I hope I'm not setting myself up for a big letdown but for now I am optimistic something good is going to come out of all this.

jperry,

How did you go about filing a complaint with the FCC. I am going through the exact same issue that you had. I have spent over 10 hours the past 6 days trying to get my service address changed with no luck. Now it appears that AT&T has totally disconnected my Directv service. All I'm getting is a giant run around bouncing from one off shore call center to another with no one being able to correct the issue.

Mike

Mike

Full Time Since 2013

2014 MS 38RSSB3

2018 Ram 3500 Dually, Auto Level Air Ride, Aisin 3.73

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MnP,

Try this link:  https://consumercomplaints.fcc.gov/hc/en-us

This is the web page I went to.

2012 New Horizons Majestic | 2022 F-550 W/Classy Chassis Hauler Bed

Full Time Class of 2012 | Escapee #98787

BLOG: www.CuRVWander.blogspot.com

 

 

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2 hours ago, pjstough said:

I just changed my service address for DirecTV.  It took less than 10 minutes on the phone.  I am just lucky I guess.

AT&T is in the process of converting all Directv accounts to AT&T accounts. They are doing 250000 accounts at a time. Once you are converted to AT&T you won't be able to switch your service address. I have a Directv tech at my rig as I type. They sent him out to install new equipment even though I told them all i needed was a service address change. It's a scam as it now requires a new lease and a two year contract. There system does not allow an address change. I won't let the guy leave and he is now in the same damn loop of being transferred to various departments like I have been for the last 6 days. Looks like I'll be filing a complaint with FCC tomorrow.

 

Mike

Mike

Full Time Since 2013

2014 MS 38RSSB3

2018 Ram 3500 Dually, Auto Level Air Ride, Aisin 3.73

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6 hours ago, jperry29 said:

MnP,

Try this link:  https://consumercomplaints.fcc.gov/hc/en-us

This is the web page I went to.

How long did it take for you to get any action out of the FCC or ATT after you filed the complaint? Also did you write a letter or make a complaint over the phone?

Thanks

Mike

Mike

Full Time Since 2013

2014 MS 38RSSB3

2018 Ram 3500 Dually, Auto Level Air Ride, Aisin 3.73

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We continue to get the local channels on our antenna.  We wanted to change our "service" address around the first of June because we were going to be stationary up north for a couple of months.  I will continue to check these posts to see how all of this turns out.

I hope I have your luck Paul.  We never had an issue before but it isn't sounding good now.

Joe & Cindy

Newmar 4369 Ventana

Pulling 24' enclosed (Mini Cooper, Harley, 2 Kayaks)

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On 4/11/2018 at 9:08 PM, MnP said:

AT&T is in the process of converting all Directv accounts to AT&T accounts. They are doing 250000 accounts at a time. Once you are converted to AT&T you won't be able to switch your service address. I have a Directv tech at my rig as I type. They sent him out to install new equipment even though I told them all i needed was a service address change. It's a scam as it now requires a new lease and a two year contract. There system does not allow an address change. I won't let the guy leave and he is now in the same damn loop of being transferred to various departments like I have been for the last 6 days. Looks like I'll be filing a complaint with FCC tomorrow.

 

Mike

I'm not sure why you all having such problems. My account was switched over to T&T a long time ago, like at the beginning of the takeover. I changed my service address YESTERDAY. it took a total of 3 minutes once I got through to a person and not the voice prompts. The change was made and done while I stayed on the phone with the rep to confirm. No new contract, my has been out of date for a couple of years, no new equipment, and NO PROBLEM getting it done. So saying it cant be done without a new contract and equipment is just not true. Others here and on other forums are getting it done daily with no problems. Chuck

58dd65872f8a7_ReducedRVandCar.jpg.cf7b626fb3b5b05ebc20cb05195193a2.jpg

Chuck and Susan      1999 Fleetwood Bounder 34            Triton V10 on Ford Chassis

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Chuckbear,  If your account was switched over to ATT at the beginning of the acquisition then you have not been migrated into the merged system yet.  The merged system didn't exist in the early days of the acquisition and by the evidence of you being able to make a service address change as easy as we all used to is another clue that you have not been migrated yet.

The nonsense about contracts and new package deals is just noise created by getting transferred to the sales department when you get on the merry-go-round of the new system.  These things are not at the root of not getting a service address change, it's the programming, protocol and policies of the new, merged operating system.

For now you are one of the lucky ones, enjoy.

2012 New Horizons Majestic | 2022 F-550 W/Classy Chassis Hauler Bed

Full Time Class of 2012 | Escapee #98787

BLOG: www.CuRVWander.blogspot.com

 

 

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On 4/13/2018 at 6:01 AM, jperry29 said:

Chuckbear,  If your account was switched over to ATT at the beginning of the acquisition then you have not been migrated into the merged system yet.  The merged system didn't exist in the early days of the acquisition and by the evidence of you being able to make a service address change as easy as we all used to is another clue that you have not been migrated yet.

The nonsense about contracts and new package deals is just noise created by getting transferred to the sales department when you get on the merry-go-round of the new system.  These things are not at the root of not getting a service address change, it's the programming, protocol and policies of the new, merged operating system.

For now you are one of the lucky ones, enjoy.

An update to my situation. Jperry29 I agree with what you say. But I haven't found anyone that cares in my several days and over 12 hours on the phone. I filed a complaint (i'll try to add it here, it's long) today with the FCC and At&T Executive Customer Care. I'm at my wits end. Hang on guys it's going to be a bumpy ride.

Mike

My filing with the FCC

AT&T – DIRECTV is using deceptive and fraudulent practices with mobile DIRECTV customers in order to force them into long term contracts to continue to use their existing equipment.

My wife and I have been DIRECTV customers for the past 19+ years. We currently have DIRECTV installed in our recreational vehicle and travel fulltime through out the United States. We do not have a traditional house and have not for the past 5 years.

On April 5, 2018 I called DIRECTV to change my service address so that we could receive the networks and local channels at the Northlake ,Texas location that we would be staying at for the next 30 days. This is a standard practice that we have used with DTV for the last 5 years. It requires a simple database update of the new service address and the local channels for that location are activated.

The off shore call center representative was having trouble performing this task and transferred me to another department. After 1.5 hours on the phone and several department transfers, I was told that my DTV account was being transitioned to a MyAT&T account and that changes to the account other than making payments could not be made until April 10, 2018.

On April 10, 2018 I called back in to the off shore call center to request that my service address be changed and local channels for this area be activated. They were unable to access my account to make this change. I was told that they would have to initiate a move request for someone to de-install my old equipment and install new equipment at my new location. I tried to explain that that wasn’t required as my equipment was installed in a recreational vehicle, I was currently receiving a clear DTV signal with all programming except local channels. Before the day was over, I spent a total of 6.5 hours being transferred from department to department and being put on hold for long periods. I lost count of the number of people that I talked to. One person even suggested that I get another account and pay for 2 sets of equipment and service.

Finally I was told that the change had been made but it would take and hour or two before the change would take place. I told the representative that the change only took a couple of minutes to take effect in the past. I was assured that the change was processing and all would be as requested.

The local channels did not show up in two hours and at approximately 10:10 PM April10, 2018 my receiver was de-authorized and all programming ceased without warning.

On April 11, 2018 call called DTV to try and get my service restored. Over the next 1.5 hours I was transferred 8 times and talked to 9 different people in various departments who told me they couldn’t access my account to restore service. During this time I received an e-mail telling me that an installation technician would arrive at my location between noon and 4:00 PM to install new equipment that I didn’t order. I hung up from the call center and waited for the tech to show up hoping that he could help correct this situation.

The tech arrived approximately 7:00 PM April 10, 2018. I explained to him that I did not need new equipment installed, just a service address change and local channel activation. He called into DTV and tried to explain the situation. He was told that they couldn’t do anything until I signed accepting the new equipment and signed a new lease agreement. I refused to do this since I had not ordered new equipment and therefore was not required to have a new 24 month lease agreement. Over the next two hours, the technician was transferred from department to department without being able to resolve the issue. He finally found someone who was able to access my account and restore my service on my old equipment. He did not install any new devices or perform any modifications to existing equipment.

On April 12, 2018 I received an email from AT&T confirming the installation of new equipment (which didn’t happen), giving me my monthly bill rate (which was correct) and reminding me that I had committed to a 24 month contract and informing me of the penalties for early termination. I called AT&T was picked up by the off shore call center and was stonewalled. They contend that I had moved service, had an install and they still had my old service address in the system. I gave up. I also got another email from AT&T April 13, 2018 stating the same thing.

As of April 14, 2018 I can not access my DTV account on AT&T to confirm service address, billing address, equipment configuration or much else.

I need the following things from AT&T:

1.    Speak to someone that can understand the situation.

2.    Has the authority to fix the issues.

3.    Correct my service address.

4.    Verify the billing address that they have on file and correct as necessary as my billing and service address are different.

5.    Cancel the fraudulent lease contract that I didn’t sign or agree to.

6.    Tell me the process for getting a service address processed without a weeks worth of drama. As I will be moving mid-May to our summer location in Michigan.

7.    Assist me in establishing DNS service for my account to alleviate the necessity to change service address to obtain network channels as we travel through out the US.

 

You assistance will be greatly appreciated.

Mike

Full Time Since 2013

2014 MS 38RSSB3

2018 Ram 3500 Dually, Auto Level Air Ride, Aisin 3.73

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New Update!!!!! Just found another RVer in our park that is having the same issue that I am having. AT&T is either crooked or terribly incompetent. 

Mike

Full Time Since 2013

2014 MS 38RSSB3

2018 Ram 3500 Dually, Auto Level Air Ride, Aisin 3.73

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UPDATE..

I have received a couple of calls from a case manager from the office of AT&T President regarding my filing of a complaint with the FCC. So far she is clueless about DIRECTV and their customers. We'll see how it goes and I'll keep all in the loop. I encourage anyone having issues after having your account converted to AT&T's new system to file a complaint. I am not convinced that AT&T is concerned about our segment of their business.

Mike

Full Time Since 2013

2014 MS 38RSSB3

2018 Ram 3500 Dually, Auto Level Air Ride, Aisin 3.73

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I had a similar problem, as well.  My East Coast/West Coast feeds were canceled and I was required to re-apply and only received East Coast feeds.  I am currently looking at Dish Network and will probably switch the next time AT&T screws up my account.

Paul & Marsha Weaver
Bella our cat
2008 Carriage Cameo 35' SB3
2010 Ford F350 DRW
Blog: http://wheresweaver.blogspot.com
SKP# 102686

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7 hours ago, weaverworks said:

I had a similar problem, as well.  My East Coast/West Coast feeds were canceled and I was required to re-apply and only received East Coast feeds.  I am currently looking at Dish Network and will probably switch the next time AT&T screws up my account.

I may also switch to Dish. They have a Dish Outdoors account that allows you to do service address changes for local and network feeds via an APP. At least you don't have to deal with the off shore call centers. 

Mike

Full Time Since 2013

2014 MS 38RSSB3

2018 Ram 3500 Dually, Auto Level Air Ride, Aisin 3.73

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