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Nick Russell

No Local Channels On Dish

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Ever since Dish Network did away with local channels I have used Dish Chat to change to local networks wherever we are traveling. Usually I just give them our location and within 15 minutes or so I have the local channels. It worked as lately as last week in Texas. Now we are in Alabama and I have been trying to 2 days to get the local channels and 6 different Dish reps have told me we have to be back in our billing address service area to get local channels. I just got off the phone with my third supervisor, who insists it has always been that way and that NO RVers can get the local channels outside of their billing area. Is anyone else experiencing this?

Edited by Nick Russell

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I updated to our current service address in Kingsland, GA for the Jacksonville, FL locals using Dish chat this past Saturday with no problems. That was the third change since we left upstate NY about a week ago. One change did require a second contact to get the program guide updated, but that does seem to happen on occasion when the CSR neglects to set the correct flag.

 

It occurs to me, Nick, that you might try contacting one of the "DIRT" members on the Dish Support Forum or the SatelliteGuys forum.

Edited by Dutch_12078

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You might ask for an RV specialist. We have never had a problem with calling Dish and changing our location to get that areas local channels. Perhaps they misunderstood that you want the local channels of your current location and not you billing's location local channels.

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More often than not, the it takes us a minimum of one chat and one phone call to get the local channels pushed to us. But do ask for an RV specialist.

 

Ken

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I've been on the phone with Dish for over an hour today being shuffled from one person to another working my way up the food chain. They insist they have no "RV specialists" and that I cannot get local channels wherever I am traveling, even though I've been doing it for years.

Edited by Nick Russell

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We do not have dish but Directtv I learned long ago to never mention the word RV.We say we are at our Winter, summer, whatever residence and have no problem with changing to local channels . We seldom do that anymore as we can get local channels wherever we are via the bat wing antenna.We are now in the Orando. Fl for the winter and use the bat wing for most of the Orlando and Tampa locals. Just take a push of a button on the TV control switching the source from Sat to TV.

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As it turns out, when you hang up and then call back and ask who to talk to somebody to disconnect your service, they transfer you to a "customer retention specialist." When you tell them why you are switching to Direct TV it takes them exactly 2 minutes to solve your problem and put on your local channels. But what a bunch of BS to go through to get there!

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Yep, I have on numerous occasions asked to talk with a retention specialist. It is amazing what they can get done for you! While you had the RS on the line you should have gone for a discount too.

 

I also have my batwing connected to my VIP722 receiver and can scan for locals and they are placed in the Dish system just like the satellite ones. They appear on the program guide and can be DVR recorded just like the others. Works great.

Edited by WeBeFulltimers

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Dish did have RV specialists but they do not have them now. Once in a while you can run into a new CSR who only knows the script in front of them. Best option is to hang up and try the CSR roulette to get a different one that may handle what you want.

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Recently got Dish and during the process was told I could not get local channels outside my home (billing address). Had a technical issue with the receiver and while speaking with a tech rep, she quickly and pleasantly changed my locals to where I am currently staying (my "service address"). Told me to call back if I move and they could update the "service address". I always seem to have better luck with tech support when I have a problem of any kind. Hope that helps.

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Ever since Dish Network did away with local channels I have used Dish Chat to change to local networks wherever we are traveling. Usually I just give them our location and within 15 minutes or so I have the local channels. It worked as lately as last week in Texas. Now we are in Alabama and I have been trying to 2 days to get the local channels and 6 different Dish reps have told me we have to be back in our billing address service area to get local channels. I just got off the phone with my third supervisor, who insists it has always been that way and that NO RVers can get the local channels outside of their billing area. Is anyone else experiencing this?

 

Not to be rude Nick, but if you're having problems changing your service address then it is probably a communications issue. Many of us do this on a daily and weekly basis without problem.

 

Just look at the first sentence of your post and you'll see how confusing you make it. "Ever since Dish Network did away with local channels". Well, of course, they've not done away with local channels. I assumed you meant when they did away with distant networks, but the csr may not have figured that. And, you don't put the emphasis on changing local channels. The purpose of your chat is to change your service address. Once they do that, you might remind the csr to change your local channels to the new service address.

 

As mentioned many times on this forum, it is best to chat with technical support and not customer service. When you start a chat, you have a choice between the two. Tech support personnel are usually more knowledgeable and will understand what you want to do.

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I changed my service address and locals about 20 minutes ago using the Customer Service Chat system. The total elapsed time was about 3 minutes, and the update happened within 10 minutes. The entire chat transcript follows:

 

 

Sonja Lee (ID: ZFD): Hi, my name is Sonja Lee (ID: ZFD). How may I help you?

 

Dutch: Hi,

This account is for my RV, and my SERVICE location has changed.

My billing address has NOT changed.

Please change my SERVICE address only to:

14326 S CR 39
Lithia, FL 33547

and update my program guide.

Thank you!

 

Sonja Lee (ID: ZFD): Hi Dutch.
Sonja Lee (ID: ZFD): Sure.
Sonja Lee (ID: ZFD): It will be my pleasure to help you with your addres issue today.
Sonja Lee (ID: ZFD): Thank you for providing your account information and PIN when launching the chat.
Sonja Lee (ID: ZFD): I have your account loaded and have verified your information.
Sonja Lee (ID: ZFD): Let me go ahead and process it.
Sonja Lee (ID: ZFD): Please give me a minute.

 

Dutch: Thank you...

 

Sonja Lee (ID: ZFD): You're welcome.
Sonja Lee (ID: ZFD): Thank you for your patience.

Sonja Lee (ID: ZFD): I have completed your request.
Sonja Lee (ID: ZFD): It will take within 10-15 minutes to activate the changes made.

 

Dutch: Ok, thank you! I'll watch my program guide for the update to the Tampa, FL local stations. Thanks again!

 

Sonja Lee (ID: ZFD): You're welcome.
Sonja Lee (ID: ZFD): Yes that's right.
Sonja Lee (ID: ZFD): You're always welcome. I hope I was able to handle everything to your satisfaction.
Sonja Lee (ID: ZFD): Is there anything else I can help you with today?

 

Dutch: No, that should take care of it. Have a great night!

 

You have disconnected.

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I've had a problem with them changing my billing address to the new service address - this, in spite of my specifically saying I didn't want my billing address changed. I found this out by logging into my account and looking at my personal settings. The solution was easy enough: while you can't change your service address you can change your billing address in those settings.

 

So....

 

Since you can change your billing address, go into the settings and change your billing to the campground address.

 

Then, log into their chat at tell them you need your service address updated to match the billing address.

 

Once that is complete, log back in and change your billing to match your credit card.

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I've had that happen on rare occasions, but I always check my MyDish account anyway, just in case. It only takes a minute to change the billing address back to what it should be.

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Even though Dish has changed my billing address when I have changed my service address, I have not had the charge to my CC rejected because of the incorrect billing address.

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Dish did have RV specialists but they do not have them now. Once in a while you can run into a new CSR who only knows the script in front of them. Best option is to hang up and try the CSR roulette to get a different one that may handle what you want.

yup nothing like playing Russian roulette and getting some csr torchure :blink: . dish used to have American support not no more maybe only in the sales dept

Edited by ganto

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Yep, I have on numerous occasions asked to talk with a retention specialist. It is amazing what they can get done for you! While you had the RS on the line you should have gone for a discount too.

 

I also have my batwing connected to my VIP722 receiver and can scan for locals and they are placed in the Dish system just like the satellite ones. They appear on the program guide and can be DVR recorded just like the others. Works great.

I to agree that those retention specialists can work miracles after you threaten to cancel :lol:

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As it turns out, when you hang up and then call back and ask who to talk to somebody to disconnect your service, they transfer you to a "customer retention specialist." When you tell them why you are switching to Direct TV it takes them exactly 2 minutes to solve your problem and put on your local channels. But what a bunch of BS to go through to get there!

don't feel bad i called in one day and i didn't know where i was transferred to. so i started asking questions about hardware costs and a few questions about my account. after i was done the rep told me that if i wasn't gonna buy anything then i shouldn't call them WTF :o cause he wasn't making any money. hell if you don't like your job then get a new job it's that simple ;) . but the dish reps are really making me starting to think about going back to directv!! and dish wonders why there loosing customers :unsure: . i really have begun to wonder how much longer they will be around :huh:

Edited by ganto

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but the dish reps are really making me starting to think about going back to directv!!

And you'll hear the same complaints about CSRs from the DirecTV people, too.

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And you'll hear the same complaints about CSRs from the DirecTV people, too.

i agree with you!! as if i had fallen for there bait and switch tatic for them telling me that i own the receivers even though i didn't after they charged me for em. but like i said i'm glad an installer told me that those prices are for peoples who's credit didn't pass. i heard horror stories with directv!! but i have heard horror stories with dish. but i wonder how many people really read the fine print or ask questions alot of complaints seem to be from the contract. heck there giving you free receivers and discounted programming for xxx amount of time they have to recoupe there cost some how. iv'e had good luck with dish. the only problem that i have had with dish is them telling me that my hopper 3 won't work in my rv. wich is not true. hell they even told me that none of the hoppers won't work in an rv so i told em that's a lie and that i have a hopper. the guy checked my account and he didn't know what to say :lol: after he found a hopper and one super joey on my account :rolleyes: .

Edited by ganto

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iv'e had good luck with dish. the only problem that i have had with dish is them telling me that my hopper 3 won't work in my rv. wich is not true. hell they even told me that none of the hoppers won't work in an rv so i told em that's a lie and that i have a hopper. the guy checked my account and he didn't know what to say :lol: after he found a hopper and one super joey on my account :rolleyes: .

 

That goes back to the "support" vs "work" issues we sometimes run into as RV'ers. Dish doesn't "support" using a Hopper in an RV, but obviously a Hopper does "work" in an RV just as it does in an S&B. Just don't expect them to install one in an RV. I think the CSR's miss that little difference at times. The Dish independent contractors at least seem to understand the difference, and usually will install in an RV. For a price... ;)

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