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We got a new rig! We are so excited, it took us a while to make a decision and we finally pulled the trigger, but we did it! Swapping rigs can be quite overwhelming, it's fairly similar to moving in a sticks and bricks but EVERYTHING eventually needs to find it's exact location! With this video we are trying to show you our feelings that came with our process. From getting rid of our original trailer and the memories. To the excitement, hard work, and joy! Please let us know your thoughts, have you switched rigs before?
Are there 5th wheel dealers who do "mobile" warranty repairs in Houston/Beaumont, Texas or Lake Charles, LA area? I purchased a 5th wheel and it is under warranty, but to get warranty repairs I have to take it 3.5 hours away to the dealer (Toppers RV, Waller TX).... and I signed a paper that said I understood that "never dreaming" that 3 DAYS after the power was turned on the AC would shutdown and not work!! When I first contacted the salesman (Zach Randall) he was so helpful and understood I could not bring the unit to him, but now he will not return my calls or texts! So..... do I have any recourse or am I just SOL?? What do I do now? I recently purchased a 2016 Forest River Sandpiper 389RD from Toppers RV in Waller, TX. It was delivered 02/29/2016 and the power turned on about 12:00 pm 3/16/2016. On 3/17/2016, the AC unit would cycle off and on quickly several times, but then it was fine. I had been trying to figure out how to use the Dometic Dual Controller and I thought this was caused by something I had done or a setting I unknowingly changed. About 5:00 pm on 3/18/2016, the AC unit shutdown and the controller light went out! So Saturday I contacted my salesman, Zach Randall, and told him what was going on. He told me that my thermostat had gone out and I needed a new one. He also told me they are cheap so just find one locally and it will be easy to install. So I called around locally and found one for $120.00 and contacted him to find out if that was cheap for a thermostat. When I called him back he said they are ripping you off because they sold them for $40.00 and he would just send me one. He also gave me the name of the Forest River area representative (Wayne Bigler) and told me that he would even probably even come out to install it if I needed to call him Monday. On Monday, 3/21/2016, I contacted the forest river rep (Wayne Bigler) who was not really excited to hear from me and told me to call the local Forest River dealer. The local dealer does not do any "mobile" repairs. So I was called my salesman (Zach Randall) back who basically told me "Welcome to the RV world.... I know your situation and it sucks!" My situation is that I do not have a truck big enough to haul the RV yet! He is no longer returning my calls or texts....
If you’re about to spend thousands of $$$ for a NEW RV, you may want to read this. I can’t go RV’ing because my 2014 HEARTLAND Wilderness leaks grey water all over the ground. I bought it NEW from CAMPING WORLD and have made 6 attempts to get the problem fixed, 4 of those attempts resulted in repairs being made, which have all failed. Two different RV shops refused to even attempt a repair. Camping World (multiple locations) keeps putting a band-aid on a fracture. The most recent of those 4 repairs they didn’t even connect the threaded coupling under the shower. Camping World only does repairs that Heartland will allow/approve. I have been fighting this battle with CW and HL for over a year now and it seems I have lost. “”As previously noted, CWRV Sales sold the RV “AS IS” and excluded from the sale all express or implied warranties, including the implied warranties of merchantability or fitness for a particular purpose.””---David Partin, Camping World RV Sales. “Additional components which have been installed in the recreational vehicle, including but not limited to microwave ovens, ranges, refrigerators, leveling jacks, furnaces/heaters, generators, power converters, batteries, and other items not specifically manufactured by Heartland RV, LCC, are warranted by the component manufacturers as detailed in their individual manufacturers warranties, and are not covered by this Limited Warranty”--- excerpt from my Heartland owner’s manual. So between the two above “disclaimers” good luck getting your Camping World/Heartland RV repaired correctly under warranty. My warranty has now expired, while sitting at a Camping World location awaiting repairs, after having spent almost half its life in repair shops. Do your research, make your own decision and good luck RV’ing. Beware…Heartland makes, and Camping World sells a lot of brands. Items that have fallen off, broken, or failed: spare tire cover, holding tank drain cap, holding tank T-handle, TV mounting screws, rear bumper end cap, oven wouldn’t stay lit, exit door threshold, stabilizer mounting screws, shore power coupling mounting screws, kitchen sink drain plumbing, bathroom sink drain plumbing, external propane coupling, water heater wiring bundle, kitchen drawer, main entry door, main entry screen door, mattress collapsed, TV cable connector, shower faucet valves(both), SHOWER DRAIN PLUMBING LEAK, slide out leak while traveling. Oh yeah, it was still winterized upon delivery(no warning sticker) and the tires weren’t even aired up. If I only count 1 item failing per trip, then my brand new travel trailer has had a 100% failure rate. If this sounds like sour grapes, it is, because I have a brand new, at time of purchase, $20,000 RV that I can’t use and can’t get fixed. Thanks CAMPING WORLD and HEARTLAND for putting an expensive and disheartening impediment to my retirement. This entire process does have its humorous side. Someone from CW corp. “web response team” called and said, “we understand you are having some issues with your Mallard. I would like to address these issues about your MALLARD.” I have a Wilderness.