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Hi - Our Hensley Air Ride Hitch for fifth wheel in our F350 dually will not lock in when husband backs up. Jaws don't close and pin doesn't click (may not be describing this accurately here). Hensley has an emergency number 24/7 - and no call back at this point and here we sit. Husband is no rookie at trailering, he kjnows what he is doing, understands how these mechanisms work - but he has tried about 10 times to back into the fifth wheel at varying degrees of force and the hitch will not lock. Any Ideas, Pls? Thanks for any help.