Have Dish Outdoors for several years now (own our satellite and receiver). IMO (for what its worth) we still have to call them every time to activate our receiver and to get the local channels. There is always a very long wait, disconnects several times, talking to CSRs that speak very broken english, detest the automated answering system, more disconnects....very frustrating. If there were any other viable options (not Direct TV) Dish would be gone. It is so painful that we take that into consideration before moving our rig. They are the absolute worst!
I have learned that if you say "I want to pay my bill", you will actually get a real person to talk to...but they may not speak much english! They are more than ready to take your money at any time but are also very adept at addressing your requests extremely painful.