Sorry for all your problems. We, too experienced issues with this service. I attended an Escapee webinar, which said medium duty trucks were covered. There was no caveat that medium duty trucks (whether with or without sleeping quarters) were not covered for winch service. We were told semi tractors (Class 7/8) required a separate policy. Leaving nothing to chance, I also spoke directly to Safeco customer service before switching from Coachnet to Escapees and asked about coverage for our medium duty truck as well as our street legal motorcycles and street legal side X side, giving the specifications of each vehicle. I was assured all were covered and it was confirmed that Semi tractors needed their own policy. We had three incidents over the course of 1 year with 2 different vehicles (none of which involved our 5th wheel) in which we needed Escapees Roadside Assistance. Each time we called for service, the representative said only our 5th wheel was covered. Why would we purchase a product that only covered our 5th wheel and not our truck, which is our main form of transportation? I (Sue) asked for a supervisor each time and fought the battle to actually get service, albeit after wasting over an hour each time. The supervisor from the first incident gave no reason for the rep's inaction. The supervisor for the second incident cited improper rep training for the problem (which seems to be the common excuse based upon prior comments in this thread). The supervisor from the third incident said it is "a disconnect between actual Roadside Assistance and who is selling the product." I notified Escapees in December 2018 after the second incident, and was told they would look into the matter. We had the third incident in January 2019, after which I notified Escapees yet again. They attributed it to an internal issue at Safeco and said Safeco must address it. I called Safeco customer service (Julie) and reiterated all of the above. I tried to give them the VIN numbers of all our vehicles for their computer system to alleviate any future problems. They said they do not record VIN numbers, only that of the RV covered. I asked who, specifically, is the seller that Supervisor 3 referenced? She said that would be Escapees. I contacted Escapees multiple times since January to alert them to this issue. As folks who represented the club and promoted Escapee products at RV shows (we have since resigned), I didn't want other members to run into this situation nor have Escapees name attached to an inferior product. After inaction on Escapees part, I contacted Vehicle Administrative Services (VAS) in March directly and spoke to Patricia. That's when I was told 1) winch service is not included for medium duty trucks. 2) My street legal side X side is not covered for any service, even when I am on a legal street rather than a back country trail. So it looks like VAS is speaking out of both sides of their mouths. I looked into FMCA's roadside assistance program as well, and that is the case with them, too (they also use VAS and Safeco). Long story short, we went back to Coachnet.