My first experience with 'saferide' thru escapees is underway. More problems than I will enumerate for now, but I am in a KOA park with tow vehicle in shop nearby. Took 5 hours to get 2 tows thru 'saferide'. There was never any SafeRide employee at the numbers called. SafeRide claims they have 4 redundant call centers, but they direct me to a number that is NOT them. And, the unnamed 3rd party calling service handles 90! different programs and has no clue who SafeRide is. I can not get a copy of what my services are supposed to be, printer was broken the day I signed up. I get no replies to email requests. Escapees doesn't care. 'SafeRide" customer service is closed weekends. Call to claims number gets a voicemail response saying see your contract for how to file a claim. No way to see contract.
I'll have more to say later if we ever get back on the road home and don't get stuck for more towing charges.
Lousy customer service at Escapees - Don't care. Refer you to 'SafeRide' who won't respond.
No customer service at 'SafeRide'. Are they even a real entity?
No idea who the real 3rd party is who answers some calls.
WOW!