39 replies to this topic

[Cindy_TX]

I'm currently at the SKP Park in Coarsegold CA. I had wanted a SKP badge for the Labor Day BBQ here and ordered a badge from the "Crazy Ladies" website on Thursday, August 25. Their website clearly states - the first item in the shipping section - that orders received by Friday are shipped out Monday. Should have received in plenty of time.

I still haven't received the badge so I contacted the ladies - who didn't believe they need to honor their terms and conditions when they are busy. I tried to cancel my order with no success and then advised them that I had copied their webpage and would file a dispute with my credit card company.

This morning I did receive a notification from paypal that I would get a refund to my credit card. The following comment was attached from the "two ladies":

"You are obviously not a Special Kind of People SKP, who cares and shares. Please never contact us again."

I wanted to share this experience with my fellow SKP members.

[Big Greg]

I'll admit their response was harsh but quite clear. I imagine that they were very busy as the Escapade started 3 days after your order so they might have been in transit and if you have ever seen them at an Escapade RVers are lined up outside their trailer wanting to purchase or order stuff. They are quite busy at an Escapade. I have had them make up special tags with our clubs logo and they have always done a fine job. I do cut them some slack during major rallies. Greg

[Barb and Alex]

Wow, I'm shocked by their response especially since their webpage says:

"Dear Customers, Too Crazy Ladies' main goal is to make sure you get the right products that enhance your organization and promote your cause. We pride ourselves on shipping everything ordered by Friday night on Monday. Bulk orders take 2-3 weeks to produce, and we appreciate you ordering with this in mind."

It sound like they need to edit their webpage if their shipping policy isn't in effect 100% of the time. Maybe they need some blackout periods when they have big events. In any case there is NO excuse for their reply when finally issuing the refund.

[Rosita]

"You are obviously not a Special Kind of People SKP, who cares and shares. Please never contact us again."
--
Granted, we have only heard one side of the story, but two things seem very clear to me:

1. The response to "Cindy TX" is childish, spiteful, and unprofessional to the MAX!

2. There seems to no "disclaimer" on their website that states that they will honor their shipping policies except when they are busy doing something else! If a company is temporarily unable to comply with their own stated policies, the least they can do is to put a timely explanation of why a shipment would be delayed on their website so that a customer could decide whether to order.

Business is business; if one outfit doesn't/can't deliver, another will. Blowing off one's customers is hardly the way to inspire confidence in the company or the product.

[richfaa]

If they don't mean it, Don't say it. We have done business with them at rallies with no problem.

[Dave W]

X2 here - if you can't do it change your web site, and while in the process an attitude change may be in order.

[Bill B]

Sort of trying to defend them here, but just my 2 cents and Yes the words were a little harsh there.

They are just 2 older ladies, both seriously physically handicapped trying to eck out an existance. Both are on some pain meds and they may have been having a 'painful' day and just been a little short that day. They may also have been out of touch (we have been in many places) due to the lack of universal service. We are in northern MI and much of our internet speed for the weekend was slower than dialup even though we have a 3/4g air card. It took me 15 minutes to load my mail Monday. Just sayin'

[liveneasy]

...and that makes it acceptable in your opinion..?

Lets see;
Failure to complete and ship order as promised.
Failure to notify customer of delay.
Failure to respond/allow cancellation request.
Childish, spiteful, and unprofessional response to charge card dispute.

Doesn't sound like anyone I'd want to do business with. Problems are one thing, a total lack of customer care, concern and service is something else. Thanks for the heads up Cindy.

[Jack Mayer]

There are problems with any business. Sometimes caused by the business, sometimes they just happen. The mark of a business is how they respond to problems. A good business will take care of the problem and customer in such a fashion that the customer is inconvenienced as little as is practical.

[Cindy_TX]

Since the "too ladies" asked me never to contact them again, I was surprised to receive the following email today from Beth:

"Beth Callow-Soles orders@toocrazyladies.com
show details 2:01 PM (2 hours ago)

I have decided the best thing I can do for you is to pray
for you. Someone consumed with so much anger and hate
must be truly a very unhappy person."

I assume this email was prompted by this thread - I did advise them that I would communicate my experience to fellow SKP members.

In any event, I've added them to my SPAM filter now so I will not receive emails like this in the future.

Edited by Cindy_TX, 07 September 2011 - 05:26 PM.

[Barb and Alex]

That kind of e-mail is just down right insulting and very unprofessional. But looking on the bright side, we all can use a few extra prayers so I guess you can count yourself lucky in that regard

[Scottiemom]

Interesting email. From the details I have read, it seems like she is the one consumed by hate, anger and unhappiness which is why she reacted the way she did to begin with.

But I do think she meant it to be insulting.

I have had very few dealings with them. The first/only badge I had them do for me was done incorrectly. I had to "prove" to them it was their mistake. They did remake it for me, but were not happy about it. I have not found them very personable.

Dale

[GzrGldGeo]

Interesting email. From the details I have read, it seems like she is the one consumed by hate, anger and unhappiness which is why she reacted the way she did to begin with.

But I do think she meant it to be insulting.

I have had very few dealings with them. The first/only badge I had them do for me was done incorrectly. I had to "prove" to them it was their mistake. They did remake it for me, but were not happy about it. I have not found them very personable.

Dale

We had a similar experience. They were put out that we wanted our order fixed. They do not understand customer service at all. Their customers seem to inconvenience them. The attacks are inexcusable though. I am glad this thread was started so others know about the service they should expect. Too many people seemed to just love them, so we never started one when we couldn't believe our ears, after they messed up our order. We were expected to accept their mistake. We did not and they were not happy.

[chiefneon]

Howdy!

Cindy, I concur with you dealings with the "Crazy Lady's" as I had them express the same attitude with me when I placed an order with them in Quartzsite a few years ago. They advised me when to pick the order up an it took days of coming by to see if it was ready after the due date they had given me. I felt they had a strange way of dealing with folks from the first time I spoke with them "RUDE" and caulked it up to their name "Crazy Lady's". But it turned out I was right from the get go. Sad to say they have a corner on one of the Escapees markets "name tags" but I will never use their services again and don't recommend them either.

"Happy Trails"
chiefneon

Edited by chiefneon, 07 September 2011 - 07:31 PM.

[Bluebird Bob]

Thanks for the heads-up.
We'll pass on them at Q this year.

[David & Lorna Schinske]

They need to add one tiny phrase to their shipping info "When possible". Because after all if Monday is a holiday and the shipper is closed then they cannot ship as promised. If you are going to run a business, then you should be businesslike in regards to it. If you have a hobby, then you can behave like it is a hobby. When I order something from someone, I really don't care who they are, what problems they are having, their health issues, etc. If they can take my $$ than I want my item in return. I bought a commercial coffee maker online (eBay) guy had no trouble taking my money. He also had a "prompt shipping" tag in the webpage. I paid and it took over a month to get the coffeemaker. First it was shipped to the wrong address. I had contacted via e-mail 15 minutes after ordering and that was "corrected" reply by e-mail (info via paypal was wrong... address change hadn't gone thu). And then I got the "death in the family can't ship out". Okay I understand that. I was nice about it but it took a month to ship it out. Sorry but that was too long... then shipped to the wrong address! Repeated e-mails to get the moron to contact the shipper to reroute to the correct address failed. I had to wait for delivery to be refused (had to call the campground it was being shipped to to tell them to refuse it) and THEN it could be sent to the address I told them to. Upside was the idiot got back charged to the reship. I am no longer nice about the screw ups. I'm tired of settling for poor service. If I buy something online, I want it shipped to me in the time stated, not a week later. If you can't consistently do it with the short time frame then you had better change your shipping info. These folks have no problem demanding the money immediately. So I feel a timely shipping is to be expected. And I don't care about their problems. their problems aren't my problems. After all they wouldn't ship me the item if I ordered it but couldn't get them the $$ until a week or two later.

[Cindy_TX]

Laser engraved badges appear to be readily available at office supply stores including Office Depot (shipping is free) - this is just an example, I haven't ordered yet

http://customprintin...e2-95a3110b18ac

For this price they include custom artwork - Escapees makes their high quality artwork available in a pdf file (page 8 has the black and white images)

http://www.escapees....oGuidelines.pdf

I see lots of Escapees with their own designed / printed badges, sometimes laminated, sometimes laser metal or plastic. So this is the what I will do.

[Jack Mayer]

Lorna, WELL said. And exactly like I feel. I'm fed up with excuses and poor service. I simply will not frequent or buy from those places. Don't tell me all the reasons you can't do what you promised to do.....I gave you my money with a certain promise of service/product. Now just DO IT.

[Dugggg]

I last dealt with them ten years ago in Q. I got the impression that processing my single badge order was an inconvenience to them.

[Claudia & Wayne]

My wife and I had items made by them in Goshen last year. All went well with no issues.

What I see are others that had problems with the Too Crazy Ladies and outcomes that shine a negative light on Escapees via a commercial vendor within the Ecsapees RV Club.

I would suggest that someone within the Escapees organization arrange a meeting between them and the Too Crazy Ladies to see how to correct the differences and if it continues Escapees needs to determine if the negativity is hurting the reputation of the organization.

Perhaps a 1-year probation should enough examples be presented and removal for Escapees for the good of the organization should probation be violated.

Personally, I want to think they were having a rough time or if these cases of unhappy customers has been going on long it may be showing a point where "I can't do what I used to do" in life but I didn't know that until I was shown.

Sedalia should be a point in 2012 where this has been addressed and corrected, for the good of the Escapees RV Club.

s/C&W