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Lost Tracfone


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#1 Ran D. St. Clair

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Posted 10 November 2012 - 04:03 PM

I haven't lost my Tracfone yet but if I do, what's the process? Do I just kiss the minutes goodby and go buy another one? Do I call Tracfone and shut it off? Are the minutes transferable to another phone? Am I liable to pay Tracfone for the lost phone in some way? (Their business model gives me the phone practically for free so I assume they hope to make money on the minutes, but if the phone is stolen there won't be any more minutes unless they give me another practically free phone, and I assume a pattern of that sort would be economically unsustainable...)

In my case the phone is the simplest used (reconditioned) phone they offer for something like $10. A couple of years worth of more minutes than I will ever need is another $150. The plan is for it to sit charging in the vehicle, turned off, and only to be used in an emergency.

I would ask Tracfone directly but can't find anything on their website, and their Tracfone specific forum is very hard to get registered on. The answer is probably obvious to everyone but me, but then again, I am late to the cellphone party, and wouldn't even own one if they weren't so darned handy when you have a flat and need to call for roadside assistance.

Thanks in advance for your replies.

#2 Ranger Smith

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Posted 10 November 2012 - 04:20 PM

I guess the person with the correct answer would be to call tracphone and ask them.

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#3 krs2fer

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Posted 10 November 2012 - 06:11 PM

You can contact Tracfone --> Link

Edited by krs2fer, 10 November 2012 - 06:12 PM.


#4 Dutch_12078

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Posted 10 November 2012 - 08:23 PM

If you have an online account set up at the Tracfone website, you can deactivate the phone and transfer the remaining time to another Tracfone without jumping through hoops with Tracfone CS.

Edited by Dutch_12078, 10 November 2012 - 08:23 PM.

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#5 Ran D. St. Clair

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Posted 11 November 2012 - 12:16 PM

Just to answer my owne question... Here is the response from Tracfone:


Thank you for your interest in TracFone Wireless. We are responding to
your recent inquiry.

To report your phone lost or stolen, you need to contact one of our
customer care representatives so we can deactivate your phone. Please be
advised that once a phone gets deactivated, then there is a chance that
you will lose the TracFone phone number.

In the event that your phone is found in the future, we will reactivate
your phone with the verification of the following information:

? ESN/IMEI
? Cellular phone number
? Zip code used upon activation
? Date of birth
? Home phone number
? Approximate date of last redemption

Without verification of this information, we will not be able to
reactivate your phone.

If you are unable to recover your lost or stolen phone and decide to
purchase a new phone, we will make every attempt to determine how many
minutes were left on your previous account. There is no extra charge in
transferring phone number or minutes from one TracFone to another.

If you have any further questions or concerns, please contact one of our
customer care representatives at 1-888-251-8164. For your convenience,
our representatives are available Monday-Sunday from 8:00 AM to 10:45 PM
EST.

Thank you for being a TracFone Wireless customer. We appreciate your
business.

Sincerely,

TracFone Wireless

#6 Barbaraok

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Posted 11 November 2012 - 08:31 PM

Why do you have a phone sitting in the rig turned off? Don't you have a cell phone that you carry with you? Or do you still have a landline?

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#7 Ran D. St. Clair

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Posted 12 November 2012 - 02:04 PM

Yes, I am in a stix and bricks with a landline, and I also have a landline at my full time job. For now the truck is just for weekends and vacation trips. Plus, I never got into the lifestyle of talking to people on the phone all the time. That and when I am away from work I really don't want them getting the idea that they should be calling me. It seems silicon valley normal is more and more that you are on call 24/7, checking your email, logging into the databases and signing things, etc. I am just too old and grouchy to buy into that. :D

#8 Leadfoot

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Posted 12 November 2012 - 10:25 PM

Ran -

How did everyone manage . . . ."before cellphones"?

Both the DW and I do exactly the same.
For me the Tracfone is in my truck - turned off.
For her it's in her purse - also off.

If we need to make a call - or expect a call - we would leave it on (and for me - carry it).
Since we are *not* fulltimers - when camping I regularly check our S&B voice mail, rather than be "tethered".

I get a kick out of the folks with a cockroach in their ear - but not the ones *driving* with a starbucks in one
hand and their cell phone in the other.

.

Back to your question - to add to the info you received . . .
Be sure to use a lock code - required when you turn the phone "ON".
A finder of your lost phone - or thief - can't use your minutes.

.